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    Creature Comforts

    4.5 (17 reviews)

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    12 years ago

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    14 years ago

    My silky terrier Daisy has been going to Susan since puppyhood, Daisy is going on 14 and Susan is still the best in the business!

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    Ask the Community - Creature Comforts

    Review Highlights - Creature Comforts

    Susan, the shop owner, is a native of Marin and is one of the kindest and most generous people I have ever met.

    Mentioned in 9 reviews

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    Spot Pet Care - New location & prices as of Jan 2025

    Spot Pet Care

    (78 reviews)

    This is the 2nd time I've taken my dog to Spot Pet Care for a nail trim and dremel. And boy, it is…read morea SITUATION. My dog brings the nail trim drama and the ladies handled it very well! Thank you, ladies, for all of your patience and work while trimming my dog's nails. We now know that next time I help hold her legs, so you can hold her paws whiling working on her nails. Thank you, thank you!

    We had a one and done very bad experience here. I would not recommend this shop to anyone…read more I had reached out to the owner to ask about grooming for our pup, I let her know our dog is a senior and requires gentle care, and was clear on what we wanted haircut wise. She said all of that was totally fine and she'd have her best groomer on it, and we booked an appointment. When I took our pup in, I didn't get to speak with the groomer, but the girl at the front desk assured me they had the notes and pics I had forwarded. I felt uneasy as the other "groomers" in the shop were all talking loud, listening to loud music, and dressed in really baggy clothes ( not smart when you're cutting dog's hair). I'm upset that the vibe didn't turn me away, I should've listened to my intuition as this place did not seem good at all. When I went to pick up our pup, her cut was AWFUL. Totally choppy, uneven, and she looked half bathed. I emailed the owner and she confirmed the groomer had been busy, so they had someone else do Twinkle's cut. This other person was new, and totally ruined Twinkle's cut, as well as mishandled her. My stomach was upside down. The owner offered me a 10% discount off the cut, and said she would give us 50% off the next cut. She promised me that it would not go poorly again. First of all, NOTHING WENT AS SHE SAID IT WOULD, and the best "customer service" she offered was 10% off the totally botched job??!! Second, why on earth would we ever trust them and subject our sweet girl to this chaos and lack of skill A SECOND TIME!!?? I said how about give us at least the 50% off this time- but really she should have refunded us fully and either properly trained that incompetent groomer or fired him. Overall, the service was terrible, and the owner was more interested in keeping her $100 than righting the wrong that was done by her and her staff. I strongly advise against taking your precious pets to this shop, from owner, to front desk to groomer, it's all bad.

    Creature Comforts - groomer - Updated May 2026

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