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    Creative Wireless Concepts

    1.0 (1 review)
    Open 10:00 am - 5:00 pm

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    AT&T Internet

    AT&T Internet

    (67 reviews)

    Coytown

    We were under the impression that AT&T would be better then our Spectrum and Verizon Hotspot. By…read morefar the absolute worst fiber Internet I have ever had. They just ran lines in our neighborhood and convinced me to leave Verizon which wasn't perfect but it got the job done. After having service installed for about a week, our AT&T drops out completely at about 3pm to midnight everyday to less the 96mbps. I have called, texted, emailed with zero response and the online support is a joke and reads from script. Service request is a joke and the value for my money I should have stayed where I was with Verizon. If I could I would give them o stars. Thanks for nothing AT&T!

    We changed to AT&T as soon as they came into our neighborhood as we were just satisfied with…read moreSpectrum. Two minutes later, our lawn crew accidentally cut the wire which was not properly buried by the AT&T crew. Due to lack of repair techs, they put our reconnection out six days from the day That the accident and cut off. This is unacceptable as both my husband and I work out of our home and use the Internet on a daily basis. Unfortunately, I have returned to Spectrum, they were able to reconnect me the next day. I fussed at AT&T as we are long longtime customers of cellular, and they said they just do not have the repair staff currently. They have overbuilt too quickly and do not have the infrastructure to support their new customers. The coverage was spotty and at times that the Internet was very slow. We will consider changing back to them at a later date once they have the proper infrastructure in place. It is good to have options which we did not have before.

    Spectrum - Exterior

    Spectrum

    (29 reviews)

    Thomas at Spectrum is my absolute hero this week. I came into the store because I moved to a new…read morearea and switched all of my services from AT&T to Spectrum, including mobile. Whoever I dealt with on the phone was clearly not the best- she got some of my information incorrect, including my phone number... So I didn't get all I needed to switch to mobile. Plus, we had locked AT&T phones (which shouldn't have been locked because they've been long paid for)- apparently, homegirl on the phone was supposed to know this and tell us. Well, surprise, she didn't. I came into the store with two (unknowingly) locked phones and new Spectrum SIM cards. Thomas's associate at the store was kind of like "Oh well, tough nuggies, sort it out with AT&T, then come back."... But Thomas... was truly awesome. He went through the hassle of helping us out, getting all of the codes to unlock the phones for us, and putting in the new SIM cards- all of which took forever. So grateful he helped us. Honestly, had it not been for Thomas, we would've canceled Spectrum Mobile right there and then. I was not in the mood to go back and forth with AT&T, and moving to a new carrier with undependable customer service on the phone can make you feel unsure. But he was so clutch and helped us out, when he could've made our situation someone else's problem. Thank you, Thomas! I needed a win that day, and Thomas made my day better. I would definitely recommend going to Spectrum and seeing Thomas. ALSO, if you're going to set up services, consider doing it IN THE STORE and not on the phone. I wish I would've set everything up in-store so the right people get commission for the work they're doing/cleaning up!

    This store is trash! The customer service is horrible! The manager isn't helpful at all! They act…read moreas if you're an inconvenience by asking for help!!! Never go to this store!!!

    T-Mobile

    T-Mobile

    (16 reviews)

    $$

    SoDo / South of Downtown, South Orange, Downtown South

    We recently moved and cannot even reliably make a phone call at our new location. Data plan -…read moreforget it, zero bandwidth. So after 23 years we decide to try another provider to see if we get better service. In an emergency, if internet goes down (wi-fi calling only here) then we have no contact with the world. So T-mobile was very nice on the phone when cancelling. They told me the final bill would not be pro-rated, which sucks, but okay. Today I get the bill and they charged me $75 for the same bill I have been paying $50. I can only assume they pulled all promo rates and billed at the max, but still can't figure out how they got a $60 plan to $75. There was a good chance we would have gone back to T-Mobile after our trial with another carrier. That ship has now sailed. I know this has not been the old T-Mobile for years, that had great, in-country support and took care of any issues. Those days were gone and now so are we PERMANENTLY!

    T-Mobile is getting bad. I was offered a new phone for a price I said ok, but I just had a funny…read morefeeling about the phone call so I call to check my account it was all wrong. I've been with them for 24years and this is how they treat they loyal customers. im very upset because customers service offer one thing but when you get your bill is different, so I told the second agent to cancel the order and I willl be canc my service and she didn't care. Now I have to wait for them to refund my money. And to top it off I asked the first agent name John to send me a email about my new plan and he never did, so when I called back they didn't believe me. my advise is don't use T-Mobile they don't know how to treat they'll loyal customer's .

    Creative Wireless Concepts - isps - Updated May 2026

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