We were under the impression that AT&T would be better then our Spectrum and Verizon Hotspot. By…read morefar the absolute worst fiber Internet I have ever had. They just ran lines in our neighborhood and convinced me to leave Verizon which wasn't perfect but it got the job done. After having service installed for about a week, our AT&T drops out completely at about 3pm to midnight everyday to less the 96mbps. I have called, texted, emailed with zero response and the online support is a joke and reads from script. Service request is a joke and the value for my money I should have stayed where I was with Verizon. If I could I would give them o stars. Thanks for nothing AT&T!

We changed to AT&T as soon as they came into our neighborhood as we were just satisfied with…read moreSpectrum. Two minutes later, our lawn crew accidentally cut the wire which was not properly buried by the AT&T crew. Due to lack of repair techs, they put our reconnection out six days from the day That the accident and cut off. This is unacceptable as both my husband and I work out of our home and use the Internet on a daily basis. Unfortunately, I have returned to Spectrum, they were able to reconnect me the next day. I fussed at AT&T as we are long longtime customers of cellular, and they said they just do not have the repair staff currently. They have overbuilt too quickly and do not have the infrastructure to support their new customers. The coverage was spotty and at times that the Internet was very slow. We will consider changing back to them at a later date once they have the proper infrastructure in place. It is good to have options which we did not have before.

The absolute worst ISP. I'm forced to use them through my complex unfortunately. I work from home…read moreand constantly get disconnected from meetings & now my WiFi hasn't been down for days and no one can figure out why. Annoying to say the least.

The worst internet provider by far. BEWARE of moving into apartment complexes that have this…read moreprovider for internet - there will be regular outages that last for DAYS and the only way they try and make up for the poor service is a measly $10 gift card. I'd rather just have a functional ISP. You'd honestly have better luck with dial up internet than Gigstreem.

Thomas at Spectrum is my absolute hero this week. I came into the store because I moved to a new…read morearea and switched all of my services from AT&T to Spectrum, including mobile. Whoever I dealt with on the phone was clearly not the best- she got some of my information incorrect, including my phone number... So I didn't get all I needed to switch to mobile. Plus, we had locked AT&T phones (which shouldn't have been locked because they've been long paid for)- apparently, homegirl on the phone was supposed to know this and tell us. Well, surprise, she didn't. I came into the store with two (unknowingly) locked phones and new Spectrum SIM cards. Thomas's associate at the store was kind of like "Oh well, tough nuggies, sort it out with AT&T, then come back."... But Thomas... was truly awesome. He went through the hassle of helping us out, getting all of the codes to unlock the phones for us, and putting in the new SIM cards- all of which took forever. So grateful he helped us. Honestly, had it not been for Thomas, we would've canceled Spectrum Mobile right there and then. I was not in the mood to go back and forth with AT&T, and moving to a new carrier with undependable customer service on the phone can make you feel unsure. But he was so clutch and helped us out, when he could've made our situation someone else's problem. Thank you, Thomas! I needed a win that day, and Thomas made my day better. I would definitely recommend going to Spectrum and seeing Thomas. ALSO, if you're going to set up services, consider doing it IN THE STORE and not on the phone. I wish I would've set everything up in-store so the right people get commission for the work they're doing/cleaning up!

This store is trash! The customer service is horrible! The manager isn't helpful at all! They act…read moreas if you're an inconvenience by asking for help!!! Never go to this store!!!

David was super helpful, patient, and kind. Highly recommend…read moreto ask for David at this VZN location.

CUSTOMER SERVICE! If you've ever had issues with your phone/plan you know what a pain it can be…read moresometimes to deal with your provider. Rahiem and David went ABOVE AND BEYOND taking care of me! I had an issue that wasn't even their fault but they both spent countless hours investigating and troubleshoot the problem until it was resolved! If you need great customer support go here and ask for Rahiem and David! Thanks guys!

The overcharged me and wouldn't fix it so I dropped them and moved on to another company. They did…read morethe same thing to my uncle!

This was my second time coming here, and the experience was less than desirable again…read more When we first walked in, we were met with, "I'm in the middle of something right now, I need a few minutes." Which I guess was fine, but we were the only customers in there, and they were all sitting, and standing in a cluster talking loudly about another associate who was late. After about seven minutes, someone came from the back, and attempted to help us, but was unfamiliar with my phone (Z Fold), and was at a loss with issues my husband was having with his phone. I will not be coming back to this store.

Arguably the most abysmal internet service provider I have ever utilized. The strength of signal is…read morevery poor, often leading to blurry or buffering picture. There are service interruptions almost daily. Most interruptions are less than 30 minutes, and some have been over 36 hours. I WFH so this is a huge issue. Many of my Zoom and Teams calls drop throughout the day. When submitting support tickets, the response time is usually over 24 hours, and exists just to ask if everything is restored, since it has been over 24 hours since opening the ticket. Just a horrible provider with horrible support, that we are required to use as residents of my apartment complex.

From the owner: High-speed internet services provider for home and business offering GiGabit internet services to…read moreFlorida, Maryland, New York and Virginia.

Internet does not work half the time and when it does don't expect anything over 2Mbps. Customer…read moresupport also refuses to help other than "turn it off and on". If there was an option for less than one star, it would be given.

If I could rate them NO STARS I would. They have horrible customer service (doesn't help it's…read morelocated in the Philippines) and techs. I was told, when I first ordered the service, it was MAC compatible, but when I received the device it wouldn't work. The Clear tech, after a 1 hour, finally stated it was my computer, so I had to take it to a Clear Device Assistance Center that was 30miles away. The tech there said I would have to pay an additional $25 for "software' to run the internet mobile. I was so mad I called them that day (8/3/12) to cancel my service. I am still waiting for my refund!! Also, they double charge me when I first signed up for them...HORRIBLE!!!

We recently moved and cannot even reliably make a phone call at our new location. Data plan -…read moreforget it, zero bandwidth. So after 23 years we decide to try another provider to see if we get better service. In an emergency, if internet goes down (wi-fi calling only here) then we have no contact with the world. So T-mobile was very nice on the phone when cancelling. They told me the final bill would not be pro-rated, which sucks, but okay. Today I get the bill and they charged me $75 for the same bill I have been paying $50. I can only assume they pulled all promo rates and billed at the max, but still can't figure out how they got a $60 plan to $75. There was a good chance we would have gone back to T-Mobile after our trial with another carrier. That ship has now sailed. I know this has not been the old T-Mobile for years, that had great, in-country support and took care of any issues. Those days were gone and now so are we PERMANENTLY!

T-Mobile is getting bad. I was offered a new phone for a price I said ok, but I just had a funny…read morefeeling about the phone call so I call to check my account it was all wrong. I've been with them for 24years and this is how they treat they loyal customers. im very upset because customers service offer one thing but when you get your bill is different, so I told the second agent to cancel the order and I willl be canc my service and she didn't care. Now I have to wait for them to refund my money. And to top it off I asked the first agent name John to send me a email about my new plan and he never did, so when I called back they didn't believe me. my advise is don't use T-Mobile they don't know how to treat they'll loyal customer's .