While I cannot speak for the actual therapists because I did not get that far, I am very disappointed in the practice administrator and process. After waiting nearly 4 months from the first time I called to schedule and multiple calls with the office staff to schedule all of my appointments, then reschedule multiple appointments before even meeting a therapist or being assessed, because they had mistakenly scheduled me with the wrong therapist... I came in and found a cold, distant older woman at the front desk. Katinka. She looked at me awkwardly and then asked "yes?" When I gently smiled and told her my name she stared at her computer screen for a long time and then began to inform me that they had moved all of my appointments. As I began to share there were conflicts in my schedule (because I have 3 kids and work full time and had already made arrangements according to what they had scheduled, she was annoyed. She then said "you're aware you are out of network and will be paying cash..." I was confused from what had been explained to me. The condescending and annoyed tone made me extremely uncomfortable. At one point she seemed to have shifted gears in an attempt at kindness when she commented on my beautiful hair color. However, by that time, any sense of comfort or safety was gone. If you need a vulnerable kind of therapy, it ought to feel like a safe and welcoming place. That is exactly what I did not find here. I canceled all of my appointments and walked out. Too bad that Katinka, who may be a great medical biller lacks warmth, candor or a professional style and keeps people from seeing what may be fantastic therapists. I will take my business elsewhere and perhaps you should too read more
