Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do.
We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described.
A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears).
The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism".
Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good
natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.)
We're grateful, Daniil -