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    Creative Spas

    5.0 (3 reviews)

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    La-Z-Boy Furniture Galleries - I got 2 of these they are so comfy! Delivered within 2 weeks no issues!

    La-Z-Boy Furniture Galleries

    2.8(39 reviews)
    0.4 mi
    $$$

    I have bought La z boy furniture at this location in the past ... BUT I was a little Leery about…read morebuying new furniture anywhere based on all the bad reviews I've been reading lately.....the complaints had me afraid of the delivery process not the buying.... mostly the concerns are the items being delivered are not what was purchased.... Trying to send anything back can be a nightmare.... Honestly La z boy did a terrific job... I researched other options and even went to several other furniture stores.... But ended up back here... La z boy will match other retailers prices.... La Z Boy warranty is above any of the others and their delivery fee is half what some of them are charging... Great Job!.....Delivery guys we're top notch.... They communicated with me a few times before delivery.... Took their shoes off before walking on my carpet without me asking....showed me how to remove backs to move if needed.... I would recommend this furniture store location and the quality of the furniture

    I decided to spend some money for a lounge chair from what I thought was a good, reputable company…read more I went to the San Bernardino showroom and requested a solid chair. I'm 6'4" 350 pounds and explained to the sales rep that I wanted a chair that will last. Even though I was very careful not to plop down in the chair, it collapsed on itself within 8 months and is now unusable. I called to start a warranty claim process back in April. They explained that they would have to mail the parts to me and that it would take 1-2 months. After 2 months, I called and they said that the parts were on backorder for another month. I requested to speak to a supervisor and CSR told me that one would call me back, which never happened. A month later I called again and the part still hadn't shipped. I again requested to speak to a supervisor and was told that one would call me back. I received a voicemail a week later from an "escalations representative" to tell me that the parts would arrive by the end of the week. She didn't leave a phone number for me to call back. The parts came today and I immediately called to schedule an install. The representative said I had to pay for the labor because the warranty was up. I had to explain to her that I had called well before my warranty was up. I requested to have an install appointment on a Weekend or Monday or Thursday. Rep told me that they only have Fridays available for the next two months. I decided to take a day off work rather than wait another two months. I have to walk by this hump of garbage every single day. It just sits in my living room, reminding me of how much Lazboy must hate me. It seems like they don't want return business at all. It just boggles my mind.

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    La-Z-Boy Furniture Galleries
    La-Z-Boy Furniture Galleries
    La-Z-Boy Furniture Galleries - The Natalie couch on display.

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    The Natalie couch on display.

    Creative Spas - homeandgarden - Updated May 2026

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