I am beyond disappointed that I have to be writing this review. But I feel an obligation to warn others as my experience with Creative Notions completely took the joy out of the days leading up to the happiest day of my life.
After extensive research for my wedding gown alterations, I met with Rachel, and the experience started out great. Coming off of a bad experience with another tailor, Rachel assured me I was in good hands, as she had worked on the same dress before. Although she noted that it was going to be multiple work-in-progress appointments, I had no inclination that I would be 2 days before my wedding, left scrambling to find someone to fix the work that Rachel did.
Starting 7 weeks before my wedding, I saw Rachel every 7-14 days for an in-progress alteration. Every appointment I left reassured, yet little work had actually been done. Finally when it came to the week before the wedding, I started to panic as my dress still needed the hem, the bustle, the straps and the cups (essentially all the work that was mentioned day 1). Reassured again, I showed up 2 days before my wedding praying that my final fitting would go smoothly. Sadly this couldn't have been further from the truth.
Upon putting my dress on, I realized that none of the work discussed the week prior was actually done. Knowing that I needed to take my dress that day, my bridesmaid and I went to lunch for a couple hours while Rachel made the alterations. When we returned, the dress still needed much work. When we stressed our ongoing concerns, Rachel's mother stepped in and said "Well, we have other customers". I have never felt more deflated than that moment. Here I was, 2 days prior to my wedding day, left with a botched gown that I was slowly learning to hate. Knowing her last-minute (reluctant) efforts were only making things worse, we left the shop in a complete panic.
Luckily, we had a family friend come to the rescue who was able to fix the dress, finishing it late the night before my wedding day. It took two sleepless nights for her to fix the sloppy work; uneven straps, puckering in the chest area, loose lace, and bulging material everywhere. My family friend was completely appalled at the work done. Although she worked some miracle, if it wasn't for fashion tape, I wouldn't have been able to make my dress work.
Ultimately, I am kicking myself for paying the $350 prior to the final appointment, as the work done was not worth half of that. And although Rachel is as sweet as can be, it's clear that they have taken on WAY more than they can handle, and sadly that is detrimental to the customer experience and quality of work. Do not put your faith in them. read more