I'd written my original review a few years ago. I've been going to Creative Nails for a long time now! They are still doing an amazing job. They take their time and do not rush in order to get another person in the door. There is extreme integrity in their work. Kim provides such a thorough, relaxing pedicure. And Cody is what I refer to as an architect at "building" nails. I always make an appointment, bring cash, and they help me choose my color when I can't decide. I'm extremely loyal to a place once I'm connected to it. I feel like a member of the family when I come here, and wouldn't go anywhere else. read more

Creative Nails - New shape done perfectly by Cody! Color chosen by Kim! - Nail Salons Near Me - Petaluma, California

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The woman who owns and works here is incredibly rude. Horrible service. I couldn't wait to leave. It's amazing this place gets a single returning customer. read more

I often go to Creative Nail. They are professional, experienced, and kind. Highly recommend it. read more

Easily the best Gel manicure I've had in a VERY long time (and yes, I'm including life before COVID!). I've lived in Petaluma for almost 2 years but somehow only found this place today. I felt very safe, everything was clean, not too many people inside, and overall just a great experience. The quality of the actual manicure was perfection. I have really short nails and often I come home from a manicure and feel like I need to fix things - not today! $35- fair price. Can't wait to go for a mani-pedi combo. read more

Creative Nails - Best gel manicure - Nail Salons Near Me - Petaluma, California

Absolutely terrible customer service. I will never come back here. Ever. And I suggest you don't either.

Good job on nails. Raised their prices quite high, so I would hope so! Best to make an appointment, but don't be late!! She will replace your spot for a walk-in, even if you are a regular customer who is just a few minutes late. Obviously, if they are running late, you wait patiently, but don't expect the same courtesy. Sort of disappointing customer service, but they do a good job on the nails. Lots of other nail salons out there so my business will go elsewhere... but they seem to have plenty of back up options anyways lined up. read more

This has been my mani/pedi place for many years. It is well-run, very clean, great technicians and wonderful massage chairs! They use all the sanitation protocols and include a nice sugar scrub and massage with their mani/pedis. Reasonable pricing, lots of creative options, and such nice people. read more

Very rude, terse and coarse man and woman working here. Witnessed them both literally yelling at a walk in for no apparent reason. The opposite of a relaxing experience. Extremely unprofessional and unnecessary read more

I've been meaning to get a pedi for the longest time! Finally, I decided to go on my lunch break to get things done! I called Creative Nails to see if I'd be able to "walk in" but ended up making an appointment for that afternoon (Monday at 12:30). The woman on the phone was very sweet. It was a very warm day, but the salon was comfortable, not too cold, but cool just right! The foot bath was hot to my liking, and he woman working on my tootsies, Nancy, was very pleasant. There were two other women just finishing up, so the place wasn't crowded. The ambiance was inviting and relaxing! I was even offered a tiny bottle of water! I really enjoyed the sugar scrub and lotion massage on my legs. Toes came out beautifully! Great lunch break! I'll definitely be back! Thank you! read more

I've tried several nail places on town and was always disappointed, till I found creative nails! They always do a great job and never rush it. The place is clean and everyone is very friendly. Cody is my nail guy from now on! read more

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My technician, Lisa, who has been doing my pedicures for seven years, recently left the salon she has worked at all that time to come to Creative Nails. She does a fantastic job and the salon is clean, bright and has the comfy massage chairs that I love. I can't recommend Lisa highly enough and am very happy with her new location! Great leg massage too! ( I noticed that the old reviews are very negative-these were under a former owner whose standards were not high. The new owners took over in 2016, remodeled, and have high standards). read more

Hidden gem! 25$ fills and "Cody" gave me an awesome nail fill. He gave me the perfect shape for my hands as i came in with bulky coffin shape, he used every tool imaginable and took his time but was efficient and it didn't take more than an hr. I will be back every 2 weeks to see him for a fill from now on. read more

Creative Nails - Cody is awesome at fills! - Nail Salons Near Me - Petaluma, California

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Out of all the nail salons I've been to, they consistently give the best French Tip nail design gel manicure & spa pedicure. Finger nails' gel polish can last up to 4 weeks. Making an appointment is easy and guarantees service. I take advantage of using the massage chair while getting a spa pedicure. Professional service and very friendly. I highly recommend them. read more

I've been shopping for a new mani/pedi home and I believe I found it! The technician who did my nails was knowledgeable, communicative, and efficient. The shop is CLEAN which is very important to me. I'll be back! read more

Thank you Cody and Kim, found a great spot to get my nails and toes done , very clean shop and had a strict sanitation guide line in effect. Thank you Be safe read more

Cody did my nails! Is now my new go to ! Clean place , nice staff and great work ! I went to get a fill , I normally only go in the Bay Area. But I called they said they were open & come on in ! He was honest about me needing a new set and didn't push for the up sale . Just simply suggested . I agreed and he made magic read more

Creative Nails - Nail Salons Near Me - Petaluma, California

I'm a bit skeptical about nail salons but Nancy did not disappoint. My nails are perfect! She is extremely nice and funny. It's easy to have a conversation with her and she didn't cut me once. Not quite sure why so many nail salons just can't get it right. I will definitely be going back for another gel manicure! read more

Creative Nails - DND Gel Manicure - Nail Salons Near Me - Petaluma, California

I had gotten my acrylic nails there and they did a good job but when I went back yesterday to have them removed they seemed annoyed. As I sat down the lady did not soak them as I had heard was the way they remove those types of nails. She clipped and peeled them off dry. This was painful. Then she clipped one too low and my nail started to bleed, then she tried to file the bleeding nail...OUCH!!! Then she grabbed some rubbing alcohol and soaked it....OWWWW! It's good she sanitized it but the whole experience was awful! I'm never getting acrylics again! Then she painted over my ripped nails as I ask so they didn't look too terrible. She did them so fast and when they dried there were little bubbles in each nail... I was in and out in 15 minutes! read more

I read the Yelp reviews and thought everyone writing about the cleanliness of Creative Nails was probably being too picky. Unfortunately, that wasn't the case... It really was gross inside with, as others mentioned, nail clippings all over the floor. The ladies were very nice though and they did a really nice job on my pedicure - quick too. But yeah, they need a vacuum. read more

I was impressed from the time I sat down till I paid my bill. It's the little things: a bottle of water when you're sat, offering me a tissue because of my sniffle, thanking me by name. I appreciate those things. Not to mention a damn good gel manicure and pedicure. Prices are pretty standard and man were they efficient and speedy. I came in on a Saturday morning and was seated right away. And it's very close to my house can you say, BONUS! read more

Love this place. Cody and Nancy are amazing, taking their time and making sure you're getting exactly what you want. $35 for a gel fill is pretty damn good too!! This will always be my go to spot! read more

I usually don't leave yelp reviews so for me to leave this review says a lot. Nail tech ripped my gel polish off and refused to show me a swatch of the 2 colors I was in between about. Someone that seemed like the owner walked by and said " hurry up and pick a color because we are busy" ( mind you I have an appointment). I pick a random color that I was not very fond of to only realize that it was a completely different color than it showed on the display. After mentioning that the only response I got was "colors change, sun hit color". I had to file my own nails because they were super crooked and as I'm walking out no one said thank you, I pretty much got glared at the whole way out. Maybe don't be rude to the people that keep your business going. read more

I really enjoy going here! Everyone here takes their time and they are so kind which is important to me. I would recommend always calling to make an appointment. They accept walk ins but always put appointments first so I always call. read more

Just happened to drop in because my husband was getting a massage next door. (I'll Yelp about his experience later) Apparently, the salon is under new management. The new owners took over this nail salon recently & are in the process of remodeling. It's bright and modern. I had a great experience here. Nancy was awesome. She had me cracking up while she did my pedicure. I was very comfortable and relaxed and my toes look so cute! Lol I'd definitely come back here if I'm in the area. read more

The staff here are nice at times but they give a vibe of not wanting to be there. The selection for gel polish is really good. Shape of my acrylic is uneven. The gel color is lumpy and uneven. read more

Creative Nails - The accent glitter is uneven on the side. Very lumpy in person. - Nail Salons Near Me - Petaluma, California

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Went back to Creative Nails on Friday only to find out that it is FINALLY under NEW management. The new owners actually CLEAN the place AND use CLEAN equipment while loving the business and caring about their customers. Got some waxing done and French acrylic new full set done. What an amazing and HUGE difference. Last time I was there, I would just tap my nail and it would just break. So, go ahead and take a chance. They are still cleaning up the mess that they bought, but at least they ARE cleaning and LOVE what they do and are GOOD at what they do. Sale is 20% off on all services right now while they are transitioning. Hopefully, the pedicure is just as good. Good luck. read more

This place is awful! The staff is sweet. But it's dirty and all of there equipment is old! They have a total of maybe 15 gel colors. I asked for a gel french manicure and my end result was so sloppy. I probably could have done a better job. The white tips are not even and very streaky. I will be shocked if it last 2 weeks worst $40 I ever spent!!! read more

Creative Nails - These were supposedly done by a "professional" worst french manicure ever! - Nail Salons Near Me - Petaluma, California

Sterile, quick, and their work never disappoints. My gel manicures last for weeks. I've been to other places only to return to Creative Nails after being disappointed. read more

This was my second time at this salon the first time I wasn't that please because the lady kept biting me with the file but I decided to give it another chance. Well I regret doing it, my nails are uneven, some are chunky some are thin, the man got polish all over me and I asked him to take it off but he didn't. They are streaky and there is a spot that doesn't even have top coat on it. I was also burnt today but even more then the last time and at times he had the mechanical nail file going on my skin. I with definitely not be returning. read more

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I've been to a few reincarnations of nail salons at this location over the years (remember the vibrating and massager???) It has always been inconstant in quality, however I have had two excellent gel manicures here over the past month. Both Nancy and Kim were great, and each lasted 3 weeks with no chipping or peeling. Keep up the good work! read more

I'm glad I read the reviews and didn't trust the (old) 3 star ratings. Yes, this salon is under new management and will be my new go-to place for manicure/pedicures. The salon is sparkling clean, with new chairs and relaxed atmosphere. Very pleased with the manicurist. read more

Website says walk-ins are welcome. I came in twice and was told they were full. I came in today. They only had one person getting their nails done and said they were full and unable to do my nails. Really frustrating. They didn't offer a different time or anything. They were very short and continued to do the other persons nails. Will never come here or recommend. Very rude customer service read more

This place is HORRIBLE!!!! It's not clean at all, the staff isn't friendly and spent most of their time watching the chinesse station that was on TV. They used a drill during my pedicure - just plain lazy and skimped on massage. I will never go there again! They are a health risk and have terrible service to boot! read more

I am new to Petaluma and looking for a good place to get my nails done. They had a coupon in the mail so I thought I would give them a shot. I almost left the place when I walked in. Thinking back I probably should've. Nail clippings in the floor are gross. They could clean up once in a while. The saving grace was the spa chairs looked brand new and they were comfy. Amazingly this is one of the better nail jobs I have had done in a hurry up and get them done kinda place. I don't think I can return unless they clean up some. read more

My best friend had been coming here for years so once I no longer liked the salon I was at I decided to try it out. Thankful I did because I found Kim! She had worked at the old salon I liked and I got lucky to find her again. She is the best with acrylic and the only one I trust to do mine. I come to her from Novato because she is the best! And she's great with helping to choose a color which I always have a hard time with :) read more

Have used them off and on for years - always able to walk-in and get an appointment. NANCY IS THE BEST THERE AND THE ONLY ONE I WILL USE NOW!!!!!! Could be cleaner. but for a wuick in and out mani pedi - it's doable. read more

Have been here before and usually has been fine but went in yesterday to get a manicure and the girl doing it was extremely rude, rough and unbelievably unprofessional. Told me to " RELAX!" Then asked me if I had cash for the tip! Fat chance! Never again! AWFUL!! read more

I love this place! I prefer pink and white and I have had a hard time finding a salon that does a great pink and white set. This is my new place! I have made appointments, and I have walked in for pedicures and they are always accommodating! I highly recommend this salon! The price is great and the end result is even better! read more

Kim was excellent! I needed a Brazilian wax and she is extremely polite and meticulous. I will be back in 4-6 weeks for my next Brazilian thank you kim!!! Also the prices are extremely competitive. Less then 50$ for a brazilian?!!! Yes please!!!!! read more

I hadn't been here in over a year. I used to go all the time because of the coupons, and I really didn't hate it as much as others, but it was getting worse. The woman who did my nails for a long time left and I just didn't have a reason to go back. Shangri La has recently been sold, so I thought I would go back to Creative Nails as I saw the sign for 20% off all services with new management. I agree with the other reviewers. A huge improvement. They are slowly painting and getting things cleaned up. I had a pedicure and a gel French manicure and it was only $48 with the discount. They did a great job and I will go back for sure. Give them a chance. Very nice people and good prices. read more