We have been loyal customers to Creative Nails since they opened, December 2015. The employees have always been friendly and helpful, and the establishment is super clean and comfortable. We would highly recommend this salon to anyone! During our appointments today, we encountered a woman who clearly did not feel the same way, and we wanted to share our story because we felt she treated the employees and business unfairly. Today my friend and I came in for a gel manicure and acrylic set. While we were waiting, a customer from last night came in to get a nail fixed that had broken after she left the previous night. The manager quickly recognized the woman when she came in and asked to take a picture of her nails in order to show the other technicians; the customer was clearly unsatisfied with her service despite the manager accommodating her request. This woman then proceeded to loudly and obnoxiously criticize the salon manager and the technician. According this woman, the technician apparently failed to make her nails even, failed to give her the proper amount of coats, failed to spend the "proper amount of time on cuticles," and blamed her nail breaking on the technician. My friend and I actually saw this woman's nails and they looked fabulous, we have no idea where this attack came from. The woman tried to ask for her money back for the manicure, however, the manager correctly pointed out that her broken nail was not the technicians fault and she was not entitled to a refund because she was unhappy with the service. The salon manager handled the situation well. When she left we were not expecting her to leave a tip, but she approached the manager and continued her rant then had the nerve to leave two dollars in quarters which just felt like a slap in the face to the technician who has done both my nails and my friends nails very well before. This woman was embarrassing and told the manager "if she can't handle criticism, she shouldn't have a Yelp account," and that "she could have done a better job herself." I am posting this review because I completely disagree. I do not believe that the purpose of Yelp is to single handedly destroy small businesses. A nail salon is like anything else: they provide a service, and they will do their best, but just because you are paying for a service does not give you the right to demand perfection. If you think you can do a better job and you feel the need to make a public exhibition in order to shame a business, then please save yourself the embarassment and the $21 (plus $2 tip in quarters). read more

This salon is usually great, however last week I had an awful experience. I got a dip manicure, and it took over 90 minutes. Also , within 3 days they have all started to peel, which I have never had happen with a dip I got from somewhere else. It seems the gel topcoat that she put on (which is different based on salons) is all peeling off. She did not properly shape the dip, so there is areas where it is connected to my skin and going to be a big gap/catch on things when it grows out. Also, this was more expensive than the other places I usually go. Very disappointed, usually my nails can last 3-4 weeks but this clearly wont. read more

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normally this is my go-to place. however, today, was a very odd and uncomfortable experience and will not be returning. the pedicure was fine. manicure was fine. when it came time to massaging my neck and shoulders, i started to notice a smell of menthol. The woman was rubbing globs of vicks vapor rub all over my neck, bottom of my hair line, and back. it was disgusting. i asked her to please stop when i noticed and she was so confused as to why. the smell is now all over my clothes and in my hair. it was $105 disappointing/poor experience read more

I've been a customer for years. Always so pleasant, accommodating, professional. I see one technician regularly, however she is not always available and have had the pleasure to work with many others. My experience is always pleasant, relaxing with great results. I've tried other places and have found Creative Nails to be the best for me. 1 technician works with you from start to finish. I'm never rushed. It's clean, friendly and everyone knows your name. I've read some of the other reviews. Can't make everyone happy, but I am. read more

The pedicure I got was terrible. Everything was fine until I got outside in the light and I saw that my cuticles were painted over and the polish job was sloppy. I truly could have done a better job myself. I went there expressly because of the wonderful experience I had last year with callous removal and cuticle care. I was hoping for the same result. Would you pay for this pedicure? read more

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It was horrific! I was accused of not paying the service ! I paid my service fee and tip to my pedicure person and after my nails dried went out to my car where I was accosted by two people from the shop saying U did not pay! It was so uncomfortable! They accused me of not paying. I went into the spa and at least 20 people were all looking at me like I did not pay. Finally the person at the desk asked the person doing my pedicure to empty her pockets and lo and behold she had 5o dollars 40 for the service and 10 for the tip. Even with that I got a flimsy apology. I felt horrible! I never skipped out on paying a service fee and tip in my life! All they said was sorry and I would get a 50 % off next time. It was horrific and they just never seemed to understand how awful it was for people coming out to my car accusing me of not paying! I was told I would get half off my next service. That to me is horrible! I should get far more than that for the embarrassment alone! read more

Went there for a gel manicure with my daughter and they talked us into dipping powder instead. Extremely disappointed in how my nails came out. The color is nothing like what I picked. She butchered my nails & cuticles and did a very thin coat of dipping powder. We both left very unhappy. We will not be returning. read more

Recent transplant back to the south shore and needed a new nail salon for my regular dip gel service. after some research i chose creative nails and spa. the space is very nice and it was quite busy for a midday but they accommodated me right away. the staff was friendly and my pedicure was excellent. my manicure was 55$ for an ombré dip. i typically get this once a month at my old salon. My tech was friendly and personable, but from the beginning i saw we had issues. the uniformity of the ombré was poor, and i felt she did too few coats. she also did not buff down the cuticle end of the polish, an extra which helps as it grows out. my cuticles themselves were a bit mangled too. the end result was all but one of my nails looking maroonish black, very difficult to even notice the ombré effect that cost extra, and did not come close to matching my bright red toes. one nail looked the way i expected, and when i commented she was inclined to make that nail look more like the others (of course) not fix the other 9 to look how i wanted. but the worst was 8 days later, it chipped! This polish usually lasts until my nails grow out, a month, and i wasn't doing anything overly taxing on them. so disappointed. they did say they would fix any issues but it's out of my way and my busy schedule to get it fixed so i guess i will deal with it until i can try another place out in a month. So bummed out, the staff was nice as was the space and i was hoping i found my new nail salon, but not if this is what i can expect. would love suggestions for local places that take the time to do this service properly! read more

Creative Nails & Spa - dip gel chipped after 8 days. - Nail Salons Near Me - Norwell, Massachusetts

Horrible, gross, low quality service, bad conditions, scammers, unsanitary conditions.

This is the second time that my toe polish has smudged. I waited SIX HOURS before putting on closed toe shoes & it still happened. Never coming here again, waste of time & money. read more

I've been coming to this location for a couple months now and love it!! Today I saw Terry for a Mani Pedi and she did such a phenomenal job! She was very welcoming and friendly. overall my experience was very relaxing and affordable! Can't wait to come back. read more

Went in with a friend recently (we both had appts. for 5:30 pm). I was told to pick color and then she motions for me to go sit in chair (no greeting really). Seemed disgusted with me the moment I sat down, extremely rude, seemed pissed that I was taking to long to remove my shoes and try to get myself up into the chair. I asked politely for warmer water in tub (since it was 20 degrees outside) she yells at me "it will get warmer!" Yikes. My friend was told to sit down, where she sat for nearly 20 minutes. Two other people walk in at this time and say they have appts. and they are sorry they are late. They are immediately taken to start their manicures. My friend stands up and says "I'm leaving". They chase her out the door, trying to get her to come back. She leaves. Meanwhile the woman is still being extremely rude and unfriendly towards me, shooting me nasty looks. Not sure what the problem was but I am always polite and kind. She must have been having a bad day? Well guess what, I had a bad day too but I don't take it out on others! Needless to say, we won't be back. read more

I went in just to get my dip manicure taken off. I was in a hurry due to a family emergency (long story). She drilled through the dip and into my nails. She kept asking if I had tips on and I kept telling her I didn't as if she didn't believe me. read more

Creative Nails & Spa - You can clearly see the redness on my pinky nail. It hurts if I touch it. - Nail Salons Near Me - Norwell, Massachusetts

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Manicure and pedicure was completely mismatched. My daughter smudged her toenail and went back in the store to have them fix it but The nail Tech was with another customer and told her to wait. Pricey also! read more

Creative Nails & Spa - Nail Salons Near Me - Norwell, Massachusetts

They did a really nice job in setting this place up. This salon is clean and spacious, and you are greeted with complimentary bottled water as soon as you walk in. They have a vast selection of top qualify polishes, and their menu of services is reasonably priced and complete. I like how the pedicure chairs are not packed like sardines. The chairs are also new and quite comfortable. It was a very nice and relaxing experience and I will go back for sure! read more

Creative Nails & Spa - My daughter wanted a snowflake. Super cute! The pic doesn't do it justice. She is so excited. - Nail Salons Near Me - Norwell, Massachusetts

I love this nail salon. Everyone who works here is so welcoming and friendly. I'm grateful that they take the time to make sure their customers feel at home. read more

Would not recommend this nail salon due to the customer service. This was my first and unknowingly my last time at this salon. I had a great experience and was extremely happy with my results until the next morning I woke up to my nails chipping. Within 2 days my long lasting nail polish was peeling off and I had an event to attend. I do not normally have the time to get my nails done and ended up calling 3 days later explaining the state of my nails. The person on the phone was awesome and stated there would be no problem fixing my nails and to make an appointment. I went to my appointment and was charged more than half the normal price of the long lasting polish, the women redoing my nails stated it looked like I needed another manicure and more than half my nail polish was fully falling off in a 3 day time frame (4 days before I could get back there). I am not one to complain or bash a business but save your time & money. Go elsewhere. read more

I go to amy and she is awesome and so kind. She gives you exactly what you want. She works hard to give customer satisfaction. Amy has been doing my nails for a while now since she use to work in Weymouth. This nail salon I LOVE. One they give you a heating pad on your shoulder while you're getting pedicure which feels so relaxing. Two, they give you a 5 minute back massage while you're getting your hands moisturized. And they are super clean. I also love that my gel mani last for 3 weeks almost and I am a stay at home mom and that consists of alot of washing and cleaning and I dont use gloves to wash dishes . When you go ask for amy read more

Creative Nails & Spa - Nail Salons Near Me - Norwell, Massachusetts

They did a good job on my nails, but are very poorly managed. I made an appointment at the Grove Street location and had a coupon they emailed me. When I arrived for my appointment, they said they were very busy. I explained that I had an appointment. They suggested I go to their other location on Washington Street. When I arrived there, they wouldn't take the coupon - they said it was only valid at the other location. I still waited for my manicure, then waited again for my pedicure. The woman sitting opposite me had to leave before her pedicure started because they took so long. All in all, it took nearly two hours for a mani pedi. Oh, and it was overpriced. I won't be back. read more

This place is very clean and relaxing and the people are very nice and welcoming. I called one day after getting acrylics at a different salon and they said come on in and we can fix the job. They did such a good job and I went back many times to get them filled. However, I was not very satisfied with my most recent visit. I went to get my original acrylics removed and new ones put on. To start, the girl PULLED them all off! My nails still hurt 2 hours later. She then put the new ones on and after an hour and a half, they are pretty bad. She was being a perfectionist but they still were bad. They are thick and at my cuticles, they just end. They look very fake and not realistic at all. Also they point up a lot (see picture) which is very strange to me. I would give this visit 2 stars... read more

Creative Nails & Spa - Weird pointing up?! - Nail Salons Near Me - Norwell, Massachusetts

Went to get my eyebrows done for the first time here and she burnt my eyebrow. When I went back in to tell them they offered me aloe which helped but I could clearly see where my eyebrow was burnt and the women kept denying that it was burnt!! The aloe was even stinging the area so I knew something was not okay and they didn't even offer a refund or anything else. Not coming back & definitely don't recommend going here for waxing. Lmao ridiculous read more

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Dont recommend at all, unless you like infections in your fingers. me and my nana went the other day to get our nails done, we both got the dip manicure. 2 days later and we both now have infections in the side of our finger nails. read more

I want to give them 2 stars because they fit me in right as I came in & I didn't have to wait-- I appreciated that. My manicure however was not enjoyable. I couldn't relax whatsoever. I felt like I constantly was trying to direct the nail tech to shape my nails like the photo and she never got there. I was cut in multiple places and bleeding in 4 places when I left. One of which was from a normal file being used to roughly on my pinky. My nails don't look like my photo and my cuticles weren't even cut back. I was happy with the price If I'd enjoyed my experience :( I have photos but I won't let me post them. read more

Had a great pedicure they took time and came out awesome. I was super happy because they had the liners for the bins .Not a great selection of colors but they made a cute design for me. The staff is not pushy and wants you to like what was done. I would definitely go back and also recommend. These are not the prettiest of feet but they did an awesome job with they had to work with. read more

Creative Nails & Spa - Not the prettiest feet but they did an awesome job with what they had to work with. - Nail Salons Near Me - Norwell, Massachusetts

I had my nails done here for my entire wedding entourage the day before my wedding. They were so accommodating. Had a wonderful spread for the girls. Fruit and breakfast goodies. Nails were great for the wedding, overall great experience! Thank you!!! read more

I came here tonight with a bridal party of 9 ladies. The service was fantastic and our nails came out perfect for the wedding. They were very nice and accommodating to our large party. We will definitely be back! read more

I dropped 4 teenagers off for 2:15 manicure appointments. Only one was taken on time, a 2nd shortly after. The 3rd waited over an hour. The 4th was not taken until almost 4:00. They took several other customers whose appointments were much later than their 2:15 time, one appeared to be a walk-in. Nothing was communicated to the girls about the wait. It seemed as though they took advantage of them because they were young and did not speak up. I find that completely unacceptable. When I arrived and expressed my disappointment I got a dismissive apology, saying they were busy and understaffed. Perhaps, don't book the appointments if you cannot accommodate them or communicate the issue to your patrons so they can make a decision about whether they will wait or travel to one of the other dozen or so nail salons within a few miles. Good customer service would have been to discount the patron who waited almost 2 hours for a manicure. They refused. I will not be back, nor will my daughters. read more

I went to Creative Nails Lounge in NORWELL in a pinch this morning for the first time as my normal nail salon didn't have any available appointments and I have an event this weekend. I had high hopes for the place based on their reviews but this was far from what I experienced/how I was treated and I'd like to prevent this from happening to anyone in the future since CNL simply does not care about their clients. I had scheduled an appointment the day prior for a full set and pedicure. Ben was my tech and did both my nails as well as my toes. I'd like to start and say he was very nice and I do not believe this experience reflects who he is as a human being. He offered me the deluxe pedicure but I chose the regular $35 pedicure and asked multiple times that he avoid using lotion as I was getting a spray tan next. I later found out he decided to do the deluxe pedicure anyways (still unclear whether or not this was an accident) as well as put on lotion, the pedicure was pretty uncomfortable the entire time as he ripped out skin as well as my cuticles. Fast forward to the full set I asked for ombré, I've had nails like this done multiple times in the past and every time they've used the acrylic pearls to create the ombré (I apologize if this is not the correct terminology) Ben seemed flustered by my request almost to me like he wasn't sure how to do ombré and proceeded to use dipping powder instead- he never said a word about this the entire time but I had showed him my reference picture and told him what I wanted. Also the entire time he used the drummel he nicked the skin above my nails (picture included) which was very painful and caused me to tense up, it finally got to the point where he nicked a finger enough for me to jump and burst into tears (the client next to me continued to watch in concern as I cried) Ben tried to comfort me and then told me to stay still as he continued to nick my fingers with the drummel. After they were finished I was told my total was $130 which is far more than I should've paid for what I had asked for. I was very upset in the moment and paid anyways. When I went to my spray tan appointment I told the owner what happened as I was still pretty upset and she was very concerned with what happened to me, what my skin looked like, how much I paid, and said she's heard of them doing this to someone else before. I decided to call the owner of Creative Nails who told me "Ben is very nice and this is unheard of" but she would call the Norwell location and find out what happened and call back. She never called back and I had to call her, she confirmed that Ben was at fault for not only the injury but not being clear about the services he was providing as well as added pricing and that she could see in my appointment I had asked for a full set and pedicure. As far as using the dip instead of acrylic she told me it was because "dip looks nicer" even though I didn't ask for it, it's more expensive, and Ben said nothing about it. I'm sure it does look nice but again, I didn't ask for it. I was very nice throughout the conversation and simply just wanted a refund and maybe an apology as you would think a business would take pride in their services and be willing to fix their mistakes when they happen. Instead the owner refuses to call me back or handle the situation. I did not want to bring this to social media but they've left me no choice. Creative nail salon has created such a negative experience for me that I think going forward I will have a very hard time going to any salon. I wanted to love this place and give them an opportunity to correct their mistakes but it's very clear they do not care about their customers and it's very sad. Highly recommend Passion nails studio but steer clear of this salon! read more

Creative Nails & Spa - Nail Salons Near Me - Norwell, Massachusetts

Looks aren't everything. Nice decor, everything new, but that's about it. Went for a pedi/mani/eyebrow wax. With each of the services I went in for there was an some type of outrageous upgrade offered which I politely declined. It felt like being involved with a car salesman. At the end of it, total bill was $92 and my mani looks like crap. Nails are uneven as well as paint and cuticles are dry. Will not return. There are way better places to go that will do a quality job for half the price read more

I haven't been to this exact location but I did however, go to the one right across from the Hingham Shipyard (Stop & Shop Plaza) and I am AMAZED with the beautiful gel manicure I received. My technician was Jackson, who I absolutely LOVED! He is extremely talented, extremely clean, friendly and outgoing, and he even gave me a tour around the salon, which ended with him showing me the gorgeous V.I.P. Room for small parties. All of my friends go to Creative and swear by them and now I can see why the whole staff is so friendly and accommodating. New favorite spot read more

Love this place! Consistently great service, no matter which nail technician does my nails! The girls really take time to make sure that you are happy with your nails, and that they are done right. My go-to place! read more

Creative nails was recommended to me by a friend who was impressed by the cleanliness and great service. I'm so glad I stopped in! It was quiet for a Saturday afternoon, and I was seen right away for a gel manicure. Their grand opening promotion got me 20% off plus a free paraffin wax hand treatment. I was offered a bottle of water during my mani--a simple and much appreciated gesture from the caring staff. I'll be going back! read more

Creative Nails & Spa - Happy with my Big Apple Red gel manicure. - Nail Salons Near Me - Norwell, Massachusetts

Pedicures are suppose to be a relaxing experience. Pretty hard to do when the technician is using a time to be sure she doesn't go over her alloyed tome. So tacky. Ruined what should have been a fantastic pedicure. Then unable to communicate. Frustrating. read more

This is my go to for my nails! Save to say I've become a regular. I'm always a walk in customer usually after work to relax. On a good day I'll get a mani /pedi and my eyebrows done The staff is always so welcoming and fun. No matter who does my nails they always come out great. I love that after my mani they massage my necks and shoulders. They are are open late which is great because I don't always get out of work on time read more

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So disappointed. On Monday I got a pedicure and gel nails On Friday, I had to return to have said nails fixed as one came off and more lifted While the repair was being done, the tech spoke in her foreign tongue to coworkers. RUDE. She made no effort to disguise her anger. On to today - another nail off and more lifting. I will not subject myself to more ridicule I will NEVER go back there Evelyn read more

I love this nail salon. First visit, and the staff is very welcoming! Very nice people. I got a French pedicure for the first time in years and it came out beautiful. They give you a neck heater too which is a bonus! Steph G read more

After reading the reviews, I decided to stop in Friday after work. NEVER again. My nails look like cheap press ons, my ring finger started bleeding and all the tips are crooked. Some are cracked and one is already chipping at the base. I STILL have dip nail color and glue on my fingers. Should not be having this many issues from a place that charges $50. And that was only on Friday it's Tuesday. The only recommendation I have for this place is to avoid it. read more

Favorite nail salon in a while! When I moved to the area I was in search of a new a nail spot and definitely found it in Creative Nails! The salon is clean and comfortable and each artist takes their time and you can tell! Typically, my gel manicures in the past haven't lasted a full 2 weeks and amazingly they do since going to Creative Nails. Happy to find a new spot! read more

I came here for a manicure after seeing all the positive reviews, unfortunately my experience was less than stellar... the lady who did my nails had such an attitude, she threw her tools around on the table like she was pissed at the world, I felt extremely uncomfortable sitting in front of her. She also put two THICK coats of polish on my nails, I sat under the dryer for 25 mins and still wasn't dry when I left (I nicked 2 of my nails 3 hours after I left the salon! That's how thick the coats were) and there were so many air bubbles. I've never gotten such a terrible manicure before. I never write Yelp reviews but felt compelled to share my experience. Hope you have a better experience when you go. read more

Don't go here. The girl was rude from the second I walked in saying "what do you want". Then had no idea how to shape or file my nails without having to ask someone else for help. She cut me 4 times. I had to go somewhere else to get them fixed. read more