Rude old white ladies who are more concerned with their conversations then helping out customers…read moreproperly and no kindness or welcome too bad this is one of the only ups around town

I've been a paying customer at this UPS Store location for quite some time, maintaining a postage…read morebox here and expecting--at the very least--basic courtesy and professionalism. Unfortunately, every encounter with Betty, the manager at this location, is a test of patience. Betty is consistently rude, dismissive, and seems completely uninterested in providing even the most minimal level of customer service. Simple inquiries are met with condescension or eyerolls, and she often acts as though customers are inconveniencing her by simply existing. For someone in a customer-facing role, her attitude is shockingly unprofessional. It's frankly unacceptable that I, or any paying customer, should have to deal with this kind of treatment. A UPS Store should be a place where customers feel respected and supported--not belittled or brushed off. The other employees are great, and she could learn to take note. Management needs to seriously reconsider whether Betty belongs in a role that requires regular interaction with the public. There are to many other options to choose from if this is what can be expected.

I am writing this review not because I have used their shipping services, but in hopes of bringing…read morelight to a very unpleasant interaction with an individual who works here (I am not sure if she is the store owner or an employee). In passing, this woman had the audacity to stop my husband and me on our way back to our vehicle. She asked if our car was the one parked in front of the store. Thinking someone had hit my car or that there was an emergency, I said yes. Instead, she stopped us just to tell us not to park there because it makes it difficult for her customers to bring in packages. I can absolutely understand and respect that request. I am always willing to accommodate others. However, it was the incredibly rude manner in which this lady approached us that was completely unacceptable. I apologized and let her know that there are absolutely no signs indicating that the parking spot is reserved exclusively for Postal Plus. She claimed they "plan on adding one in the future," but as it stands, it is public parking. If this individual treats random people in the community with this much disrespect, I can only imagine how she treats actual customers. First impressions matter, and this was a terrible one.

Whenever I have to mail something, I don't usually have to…read morego far thanks to Postal Plus in Lake Elsinore Ca. It's really close to my house and I can pretty much mail anything from there. The staff are always really friendly too!

I hate coming here. Always so rude. Apologies if I have to pick up my mail here if our neighborhood…read moremailbox is broken. It's no wonder USPS is going to trash

We jave been coming here since it opned. We always have great experience and great service.read more

Great customer service :) always helpful. Got my blueprints printed and great quality. Thanks…read more :)

Best print shop ever. I am a small infrequent customer but they treat me like a king. Their quality…read moreis excellent, prices are great and very easy to work with. I always get what I need printed when I need it. Best print shop ever!

Guy showed up 10 minutes late to open then acted like I was inconveniencing him by even being…read morethere. Walked right out. No thanks.

I sent out 25 graduation invitations using their USPS slot/ box, thinking this has to be better…read morethan using my mailbox. Come to find out a little over a week, no one received the invitations. I thought that was strange, so I decided to stop by and ask what happened. They said they dont know and for me to check with the post office I thought that was bizarre! I mean, they choose to be the middle man, and i get screwed. So I had to go buy 25 more invitations, labels, and postage. This time, i decided to mail them from the post office themself, and guess what?! They all received the invitations. I dont believe in coincidence. i believe postal annex lost my invitations. I won't be using them for any of my shipping needs

Sheila and Yvonne are typically the young ladies that always greet me with a smile and superb…read morecustomer service! This is my go to for ALL shipping and return needs! Thank You ladies for all your hardwork, dedication, but more importantly your work ethic. I commend this location on providing phenomenal service to their customers at all times! Thank You Postal Annex-Mission Trail

Fast, easy, convenient and with good customer service. Also opened on the weekends and later hours.read more

Great quick and, professional and easy processes for the live scan. No lines and quick service.read more

Wonderful service Been here twice for live scan and the…read moreprices are wonderful and staff is very helpful!

Went here for a livescan and walked right in, greeted right away and was shown the process for the…read morelivescan. I was given the fee upfront and the process was explained to me before we began. I appreciated knowing the entire process, because there were no questions on my part as the lady explained everything perfectly. The employer already received the livescan and I am about to start my new job. Will definitely be back!

So helpful! It made my day!! And thank you for taking my…read morepictures for my passport and for all the details.