The staff at Geek Squad was great. Our only complaint... they only had 2 people working on a busy…read moreSaturday. They were appointment only - but still took walk ins. We waited quite a bit even though we had an appointment. That being said, the young man that helped us was polite, friendly and very knowledgeable.

Excellent customer service!!! Amal went above and beyond to help us purchase an Apple product…read more There was no pressure, fantastic advice, and we left confident and excited about our purchase. The store was clean and easy to navigate. The manager Tristan was equally great. He was circulating the store making sure everyone was helped and happy. It really was a pleasant experience. Thank you!

It's unfortunate. These stores do not adapt to the times. We are here shopping a few days after…read moreChristmas and somehow their Christmas cards are only 15% off. It just goes to show you how overpriced the items are. Once in a while, you'll get lucky that they have things on clearance where you may get a great deal or a floor model however, much of the prices are way overpriced compared to what it should be online. I don't know how many years the stores will be around for unfortunately. The one advantage of coming to these places is that they do have a lot of office chairs so if it's something you need definitely stop by.

Manager, Chris, gave amazing service and helped us problem solve. Very patient and resourceful!read more

Awesome experience with this small business, I sold my old, beaten up phone to them and got a good…read moredeal for the age and condition the phone was in. On top of all that I live in a completely different state and had to send the phone through the mail and had 0 issues whatsoever. Would definitely recommend this place, if I ever have any issues with devices or want to sell another phone I will definitely be sending it to TechLite.

I would give five stars because I expect if and when I do business with them that I will feel they…read moreare the best option. They gave me the best quote on a battery replacement for a v60 which I want to fix for someone special. And I went and spoke with a guy and he was well-rounded and we discussed many things which tell me a lot about him and the money is the most important thing actually if I can get it all together I would actually spend 10 to 20 more to try to find a battery with 500 to 2,000 more mah capacity and seals which are better to ensure the ip68 rating is retained. And I intend to possibly find a second screen case 450 to $80 unused online I saw recently so it's going to be an investment of the 70 plus maybe 10 to 20 more plus 50 to 80 for the second screen in case and it will revive a phone which was possibly LG's best ever. And this guy also attempted to help people with low income by undertaking an endeavor with the ACP and it's too bad that he fell upon a bad company. But you can tell like some companies he didn't make much if anything off of it but probably lost money. That's too bad cuz this looks like an excellent business for fort wayne. I'm excited to tell others and if I can get a couple more of these t h i n q the g8x or v50 or v60 or legendary or the velvet. This would be the place to take your devices. And the guy has a honesty which smacks of something where if he doesn't know he will tell you but this is the sort of person where don't be disheartened if he doesn't know exactly everything about everything because no one does but when someone is honest that like that you know that they will learn what is required and do it the best way. Yeah take my vote as a five instead of a four because I'm sure I'll feel that way after doing business with them. And you likely will also. On Taylor Street in fort Wayne near the corner of Broadway and Taylor near George's grocery store. On Taylor Street in fort Wayne near the corner of Broadway and Taylor near George's grocery store.

It's nice having a Best Buy close in Southwest however I find often that I am only window shopping…read moreat the store because the prices are so high compared to their competitors. There are open box clearance located in the laptop section which you can check on the website as well. If you don't mind open box items then There may be a good deal for items that normally are not discounted such as Apple laptops or watches. Overall, I find that the customer service is good. There's always individuals on the floor asking you if you need help. The only reason for the three star is that the prices are not competitive and often I will only window shop here and then make my purchase elsewhere.

Went to buy a laptop and ordered while there at the store. Durning the check out process. We…read morechanged our address on the account. He says oh wow you guys moved up here recently? Then proceeded to ship my laptop to a the old address which is 15 hours away. Somehow he was also the only one in the store having issues looking stuff up in store even the lady working beside him said I don't know what ur talking about.