Very dissatisfied with the desk service. I tried to arrange an appointment for my son and daughter,…read moreand I mentioned that my son's Central Incisor Teeth are in a little amount of pain, and she immediately started pushing for an Xray. Consider this: the doctor did not even examine my son, and now she is telling me that he needs an X-ray or the doctor may reject to see him. What an excellent technique to take as much money as possible without even looking at the issue.

I've been coming here for a few years just for my routine cleanings, never had cavities or major…read morework. At my last visit, I was charged $48 for X-rays I didn't even know weren't fully covered always have been in the past. I don't know all the different types of X-rays they offer -- I just came in for my cleaning. The issue isn't the $48, it's the lack of transparency. No pre-treatment estimate, no discussion, just a surprise bill. Patients deserve honesty and the chance to make informed decisions. Just make sure you ask for a pre-treatment estimate before getting any work done at this office.

I have experienced nothing but professional and courteous service. The staff is friendly and…read morehelpful. Answer any and all questions asked. They even remember my name. I highly recommend them!!

Terrible dental work. Had crowns done and the could not match the color. Even the temporary…read morecomposite was a yellow color that I was stuck with for six weeks. Originally I received the crowns and the first time they tried to convince me that they looked okay when I fact the color was way off. I refused it -finally they manage to get the color somewhat close but it's still not the way it should be. Because I had these temporary in for so long my gums never returned to their original state. DO NOT GO THERE! They have a substandard vendor that they use for crowns and veneers!!

I called last year asking about pricings and the girl on the phone was snooty to me. I decided to…read moregive it one more try this month, thinking maybe she had a bad day that day, but nope. She was was rude again. The dental office is so close to our home so I was like whatever and I left a message saying that we are interested in being put on the new patient list for February. She never called me back. No problem. We will just take our business elsewhere.

As someone who dreads the dentist, Dr. Torie did everything in her power to make me comfortable and…read moremy experience an enjoyable one. She is talented and intelligent and incredibly people oriented.

Had two teeth removed with only local anesthetic. After having wisdom teeth removed years ago. I…read morewas expecting another round of extreme pain during and after. I was more than shocked to find it to be almost 100% pain free during and after. Very good pricing, excellent staff. Easily the best experience I have ever had at a dentist. Would recommend to anyone for dental needs. I know where my dentist is next time I need one. A very heart felt thanks to Dr. Smythe and all of her staff.

I had 2 fractured teeth removed today and I was nervous since I chose no sedation only local. Dr…read moreSmythe and her assistant Olivia were AMAZING!! I had no pain and they were so kind, gentle and caring .. I will recommend this place to everyone I know

Took my four-year-old to have his front tooth looked at. It seems he chipped the face of his right…read morefront tooth. Doctor says to leave it be since he's going to lose it anyway. Since we were there I had them give him a checkup and cleaning. My boy didn't flinch, didn't whine or cry. In fact, he felt so comfortable with Dr. McCarroll he remained perfectly still. Very impressive.

Every employee that you encounter when you enter the door is cheerful and friendly…read more I wasn't happy to be there, maybe like many people. The staff is constantly asking and reassuring about your comfort. I couldn't hope for a better team to take care of my teeth. P

I saw Dr. Lopez! She was great! I needed 3 crowns plus a few cavities filled. She took her time and…read moreexplained the treatment plan. Continued to ask if I had any questions. Lindsay was my hygienist, the assistants and office staff (Casey) are all very professional. I felt confident and comfortable in the care I was receiving. Kudos!

Read BEFORE YOU COMMIT TO THIS PLACE! Use to live in the area...At first appearance I thought…read morethis was a good place to go. I made appointment and went in for cleaning and one tooth that was bothering me, due to poor work by a previous Munster dentist. Before I could see the dentist I had to go through 2 appointments with this lady that calls herself a hygienist, but in reality was just trying to see how much money they could make on you to pay for the new office with her list of evaluations. Before I ever got to the real problem this lady outlined to me what they needed to do at a cost of nearly $18,000. including 3 extractions (2 were wisdom teeth that were fine, but she stated they are way back there and hard to clean) REALLY...that is your problem...more things she outlined were, bone graft, skin graft, re enamel my teeth, 2 implants, and on and on and a few other incidental items. I made appointment to begin getting the problem taken care of and was surprised when my first visit, NOT what I expected, but only an extraction...now 3 weeks later just to get it pulled... They were set up to do 3 extractions including the perfectly good wisdom teeth to add to the charges when I said, if it ain't broke, don't fix it. I came in for this problem tooth that I had already spent about $2000 on with the Munster dentist that all started with him removing the filing without telling me until after while doing the tooth next to it saying it was "old" . This lead to a root canal a year later and a second root canal 6 months later and finally a visit to an endodontist that performed a 3rd root canal on this tooth only to find a root had been missed by the first dentist 2 attempts. I digress. Back to my visit at this office. After extraction made appointment in 2 weeks to return, thinking I am getting a bone graph as I was told by hygienist I had bone deteriation and they could not do an implant. Upon arrival I have panoramic x-ray, another BIG cost...and impressions done more money . Next visit 2 weeks later finally a bone graph $800 and now I must wait several months for graph to heal. Why not do this bone graph 3 months ago and we could be done faster. Finally the day comes for the implant. I actually told him I wanted to have both implants done at same time .....but was told it was to late and there was no bone on other side any longer. The dentist spends so much time 20-30 minutes setting up the guides to do the implant and he finally begins, when he abruptly stops and said the bone shattered and I can't do it. BUT we can do a bridge he says! Wait, I spent money for bone graph and time and now you can't do it. We are a good 8 month since first visit and $2-3 thousand spent. A family emergency came up out of town and I had to go so I had to put a hold on things. I spoke with another dentist during that time and never went back to McCarroll. End of story 4 months ago I had 3 implants done by a different dentist. (a Harvard Graduate) All in about 30 minutes in his office. (simple procedure and no pain) No bone graph, no skin graph, and no addons. The crowns were placed on the implants couple days ago and they look great. He remarked you had good bone to place the implants in. Hummmm I guess the bone graph, skin graph, panoramic x-rays and other work needed were just another car payment for the first dentist. All 3 were done for less than half the cost of McCarroll's office for 1 and I had top of line titanium posts and full procelain crowns not metal covered ones. Look around before you commit. Would not recommend this office to anyone.

I've been using Dr. Mccarrol for a long time. I feel he's easily the best around. I highly…read morerecommend him to anyone.

Dr.Stephanie is my favorite dentist thus far. The staff and she herself made this the smoothest…read moremost comfortable experience. Everyone and everything from start to finish have been the bomb.I am kicking myself that I didn't go in sooner ! Dr.Stephanie has an artistic hand , I don't believe that a dentist can only be trained , they have to have art skills to create such pretty teeth, oh and she made some pretty teeth! So happy with the results! Now that the numbness went away everything feels amazing. So happy!

I've been to both office's. Very clean , all the girls are nice and helpful. The dentist Dr Gary…read moreJagmin listen to me and my fears and did a amazing job. I've been going to him for about 2 years and just finial got my husband to try him . I'm sure we will be going to him many years to come. Roni B

You walk in the door and sit down. In a minute someone comes out, walking directly to you, looking…read moreand talking to you, by NAME. No shout out across the room to let someone know they are "next." (It was my first time at IDS). Their advanced preparation was obvious. A welcome screen with my name awaited with a pic of the smiling staff. VIP treatment and yet very personable - what a difference! I did not have to even pay $100 just to make the appointment. A plan was offered that was in my best interest instead of the dentist. I was the focal point, not someone who was being processed. The friendly professional banter among the staff and the cordiality was inviting. I was at home! The trust factor was through the roof! The care was thoroughly attentive and I actually cannot wait to go back! They will not ever need to send me a reminder. Thank you IDS!

ZERO STARS! DO NOT PATRONIZE THIS PLACE. In my opinion, they deserve zero stars. My experience…read morewith this office felt far more focused on billing than on patient care. I went to Ivory only because my previous dentist retired. For years I had routine six-month cleanings and was never told I needed a deep cleaning. But at my very first appointment here--scheduled for a regular cleaning--I was suddenly told I needed a deep cleaning instead. When I questioned it and asked for the routine cleaning I came in for, they refused to do it. I was told they couldn't perform a regular cleaning and that the deep cleaning was required. They reassured me repeatedly that they would work with my insurance and that it would be covered 100% because they "make sure patients don't have to pay out of pocket." After a long, frustrating discussion, I reluctantly agreed and had to schedule a separate appointment for the procedure. Then they told me I needed an 8-week checkup to see if my gums had healed and that after that I could have a normal cleaning. I went to that appointment, but when I checked out, I was suddenly told I had a 20% copay--something I had never been charged before. When I questioned it, I was casually told, "Oh, this was a peri-cleaning, not a routine cleaning." I paid it, even though I was frustrated. That was in October. Today I received a text mentioning a statement and a payment due. When I called, I was told my insurance had decided not to pay for that service at all, and that the office was "surprised." At this point, I cancelled all future appointments. Based on my experience, I would never return and will be sharing my experience so others can make informed decisions. I will be sure to let everyone I know about how this "dental" money hungry place and to stay away.