I scheduled a dental appointment for my child with Pediatric Dental Care only after calling to…read moreconfirm they were in-network with both of our dental insurance plans. Their staff told me they were in-network -- but for some reason, I received a bill for $1,100 because they were actually out-of-network the entire time. They stated on the phone after the fact they are not in net-work with ANY insurance. When I disputed the bill, their office deflected responsibility, pointed to a form I signed after being misinformed, and refused to put anything in writing -- including my request not to send the balance to collections so I could try to work with insurance on paying anything more. We've spent weeks trying to resolve this calmly, including phone calls, emails, and escalation to insurance. They've refused to take accountability and just go in circles. What's worse is I've since learned other military families in the area have had the same experience. This seems to be a pattern of either staff giving out false information or intentionally misleading patients who rely on insurance to make medical decisions to then make more money. I've now filed formal complaints with the Indiana State Dental Board, Better Business Bureau and Attorney General Consumer Protection office. If you're a military or insurance-reliant family, I strongly caution you to get everything in writing before trusting this provider. This experience has caused financial stress and anxiety we should never have been subjected to. Update: After weeks of back and forth, two hours after posting public reviews regarding my billing dispute, I received a phone call from Dr. Karr herself. During that call, she made it clear that the only reason she was reaching out was because of the reviews -- not because of my repeated email outreach or my earlier attempts to resolve the issue. She refused to acknowledge that her staff could have given me incorrect information regarding insurance coverage and blamed the insurance companies for the balance due. She claimed that writing off or adjusting the charge would be "insurance fraud," which I have since learned is misleading. At no point did she accept any responsibility, nor did she offer a resolution other than asking me to make payments or getting care credit. I left the call feeling invalidated, patronized, and more concerned than ever about the misleading practices at this office. We left the 45 minute conversation with her telling me she was going to speak with Amber and follow up with me next week. I feel sick to my stomach about this whole situation.

VERY DECEITFUL!! My…read morefamily and I just moved to the area and were looking for a pediatric dentist. When I called Dr. Karrs Office, they told me our insurance was out of network but they will still "follow the fee schedule", I asked them to explain what they meant and they told me we would owe about $8-$10 per child, so I scheduled my 3 younger children. They had their appointments, I was told my son needed a tooth pulled and they would do it right then. I asked how much this would cost and they said "oh, only a little bit more". I asked for a specific amount but they wouldn't tell me. On my way out, they told me my balance came to $150!! I was very frustrated, but was in a hurry to get the kids to their activities, so I paid it and left. THAT WASNT THE WORST PART!! I am now getting bills for $180!! Apparently, they gave all 3 of my children fluoride treatments (which they knew were NOT covered by an out of network insurance) without asking me. They just did it and it was $60 per child additional. I had several conversations with the front desk staff explaining how this isn't fair, its sneaky, and it is NOT how to run a business. They didn't care and I'm still expected to pay an additional $180 when I was told it would be $8-$10. We will NOT be going back!!!

We have had great experiences here with both children, starting from age 1 to age 5. The…read morehygienists and dentists are amazing with children, give great information and make everyone feel comfortable. The space is clean and service is amazing. Sammy was so great with both kids, especially our younger one! The kids love the toy machine that they get a token to after the appointment.

I gave this place a high rating a few years ago, but at this time, Greed and selfishness is all…read morethis business seems to be about now. Allow me to elaborate: We have Cigna PPO dental and it's a pretty decent plan that allows us to visit any location even if they are out of network. So this place used to be in network with Cigna PPO which was great but then decided they were no longer to be in network with them, which is fine! I don't have a problem with that at all. The issue I do have is my Cigna PPO still allows me to visit this location and will pay sometimes 100% sometimes 80% or whatever, depending on the procedure. But Bright Smiles told me I have to pay EVERYTHING up front even though it may be covered by insurance and then I would be reimbursed after they determine what was and wasn't covered. I've never met any doctor or dentist who wouldn't just submit everything to insurance first and then send me a bill for the remainder after everything was processed. It's pure Greed. I'm very dissatisfied they went this route, I've had all my bills in the past with them always paid but now they won't provide any service unless I pay whatever they are asking and then after everything is cleared with insurance I must wait for reimbursement. I just think if you have PPO dental insurance bright smiles should submit everything to the insurance first and then after everything is settled then they should send you the remaining bill, if there even is one. Maybe I was told misinformation at which point please tell me and I will continue to bring my children here and change my review but so far I've spoken to 2 different people at the office and that's what I was told. Hoping to get a response on this. Thank you.

Spresa was fantastic, gentle , kind and efficient. Wonderful patient care. Thank you Spresa…read more Also, thank you to the entire staff of Kedzie office and Manager for their first class care.

This has got to be the worst dental office I have ever seen in 70 years!…read moreI go for my first dental appointment and a cleaning. The dentist lady told me I needed a cavity filled so I make a appointment in 2 days to return and take time off work to go and after I get there another dentist man sees me and says I have no cavity at all just a recession of my gum and a stain on my tooth. I said there is nothing to fill and he said no. My time and appointment was a complete time waste!! I called back to talk to the office mgr who did nothing either but was going to ask the lady dentist there more questions about my appointment and why I was told I had a cavity. She never called me back as promised. I had to call them after waiting several days for a response. The office mgr took no responsibility and passed me off to the lady dentist who said it was just a difference of dentists opinions! I said a cavity is simple enough and either I had one or I didn't. So I think they are pulling a scam on insurance or they are just incompetent dentists. Won't be going back! This is first family dental on Kedzie near Lawrence Ave in Chicago

Thorough hygienists, I got a great cleaning today. Good dentists, nice staff. Have been going…read morehere for ten years.

Kind staff n friendly. They got me in that day got a tooth…read morethat decided it was done with me. Every person there was great.

Expertise, emphathy resulting in quality care. I went in with what I thought was a loose filling,…read moreand it was discovered that I had a chipped tooth and needed a crown.

Great, moderate to NO wait time. Clean, quiet, polite and professional. No pain, expertly…read moreadministers anesthesia.

So I've gone a real long time without getting a dental check up, mostly cause dentists kind of…read morefreak me out, so I was super happy that I found this place. They all made me feel super comfortable and knowledgeable about what's going on. Big shout outs to Jennifer who was working the front desk when I arrived and gave a great first impression. And ESPECIALLY to Cynthia who was the hygienist who literally made me feel like a new man. I never thought I'd be on Yelp recommending a dentist office but they are really that good!!!

Holy -hit! I thought I was losing my mind with all the bad service, costs, billing issues, the way…read morethey treat you and speak to you, etc, until I read all the other reviews on here! Please do yourself a favor and believe the bad reviews! I'm really glad and relieved to see it wasn't just me. After nearly 10 years dealing with this business, I had to walk away, I believe this business is horrible to deal with on so many levels.

So welcoming, informative and efficient. I have never had a successful root canal. I did here. It…read morewas fast. It was gentle and for three seconds of pain. I found relief.

This office feels old school, but Dr Khoshnood seems quite pleasant. This was my first visit. He…read moreactually did an amazing job with cleaning my teeth. I was quite impressed at the results. Spent about 1/2 hour with me. Took x-ray and a vigorous cleaning, and I'm good to go. U

I called last year asking about pricings and the girl on the phone was snooty to me. I decided to…read moregive it one more try this month, thinking maybe she had a bad day that day, but nope. She was was rude again. The dental office is so close to our home so I was like whatever and I left a message saying that we are interested in being put on the new patient list for February. She never called me back. No problem. We will just take our business elsewhere.

As someone who dreads the dentist, Dr. Torie did everything in her power to make me comfortable and…read moremy experience an enjoyable one. She is talented and intelligent and incredibly people oriented.

There are many dentists everywhere that do implants but we quickly figured out not all are…read moreexperienced to handle difficult cases. Many will tell you that you need bone grafts etc. We were very hesitant in trusting anyone. When we found Dr Anglis we knew we could trust him and I could not be more satisfied and thankful for his treatment. Research his credentials-he is the expert! Dr Anglis and all his staff were amazing! You will get individualized treatment from honest, caring people that have perfected the process. Thank You Dr Anglis and Staff for such a great experience! Arnie R

I had a dental implant placed by Dr, Anglis in August of 2021. When I had the crown placed , it…read morehurt and didn't feel good. Dr. Anglis sent it back to the lab several times but I continued to have pain and my bite was off. This went on until August 2022. I kept asking him what was wrong and he would say "I don't know". He finally sent me a letter and refunded my money and said to see a prosthedontist. I went to see one and was asked if Dr. Anglis was a general dentist. I said yes and that he was an" implant specialist". The prosthedontist informed me that there is no implant dentistry specialty in dentistry. He said Dr, Anglis should have corrected this misaligned implant sooner and was surpised he waited so long . He said I should only go to a prosthedontist or oral surgeon for implants. It is a very precise surgery and he said this implant was not planned well. It had to be removed and start all over. It could never be restored with the way the implant was placed and it was affecting my bite terribly. I had suffered with this misaligned implant for a whole year and Dr. Anglis and didn't know what to do. He should not be placing implants if he can't fix his problems according to the prosthedontist. I had the implant removed which the oral surgeon said was a complicated surgery since it was placed the year before. After that I needed a bone graft, and sinus lift. Finally I got the implant placed in the correct position and a crown was placed. This took another year. I had trusted Dr. Anglis for the years I went to him and sent him three patients. I so wish I never went there. Dr. Anglis is just a general dentist with some training placing implants but does not have the eduation an oral surgeon or posthedontist has since they can fix a problem when it arises.

Poor consistency of care and always trying to increase the fees they collect for dental care…read more It should be illegal what they do to the patients.

I went here years ago and was given a long list of crowns and dental work that supposedly needed to…read morebe done. Looking back now, I'm really grateful I got a second opinion before moving forward. It's been about 6 years and a lot of the major work I was told I needed never actually became necessary. Rita Patel-Miller seemed friendly enough, but the experience felt more money first than patient-first. To be fair, it's been a long time since I've been there and I genuinely hope things have changed. But I do think this is one of those situations people should be aware. My new dentist shared that this happens, sadly. The aggressive upselling and unnecessary dental work. If any provider tells you that you suddenly need thousands of dollars of treatment, please get a second opinion before agreeing!