Disappointed - that's all I can say about this shop. I went in recently to just check them out after having visited and spent an incredible amount of money at another vapor store. I will say the physical atmosphere was an decent attempt at being more classy; however, the staff was not knowledgeable, and frankly seemed to not care whether I bought anything or not. I tried several different flavors, but I wasn't really pleased by any of them, and I noticed that their testers didn't seem to work well at all. I finally settled on a flavor (just to buy something since I'd wasted their time), but I'm incredibly disappointed with it, so I have used it to blend a small amount in with my good flavors that I bought elsewhere, just as to not waste it. I won't be going back, and I couldn't give 2 stars instead of 1 star just because the place LOOKS good, although a little lacking and open, it certainly wasn't even enough to create an decent experience for me. read more

They sell cheap, off brand parts and their liquids are very inconsistent due to being made by high school kids right there in the store. On top of that they charge twice what you can get name brand parts for online. Save your money and frustration and order better stuff online or try a shop that actually sells descent stuff. read more

I really wanted this to be my place. But buyer beware. If you are going to buy Joyetech products that they advertise on their website. They are knockoffs. Yet they charge you Joyetech price. I'm not opposed to knockoffs, they should be about 10 bucks cheaper though. And honesty is a virtue. What other knockoffs are they selling me overpriced. I have bought 2 eGo c twists. They are supposed to be 1000 mah. Ripped one open battery is 900 mah. Best indicator of an imitation. There are other indicators as well. However staff was great. Ownership is not. They will soon be listed on Joyetechs fake list. I have spent over 200 dollars in one month there. I spend no more. read more

As much as I wanted to like this place, I just can't. I've been here now twice with the same poor service and products. Staff, while nice, are very poorly educated about their products and always make you feel like you're being a burden on them (they would rather be huddled around their computer). Favors for testing do not work or taste good. I bought liquid once, mainly cause I felt bad, and threw it away when I got home. Overall the store looks very nice, they have a lot of product on display, but don't ask questions about it, they won't now the answer. If you are serious about vaping and quitting smoking, go elsewhere. All about vapor in round rock blows this place outta the water. read more

We got liquid from here, and asked for high VG. The juice they gave us was 50/50 at best. It was so thin that my vape started spitting. We went back and they re-made the juice and replaced my coil, free of charge, and it happened again. I went to ION Vapor and got new juice and it worked just fine. The staff was kind, and seemed knowledgeable, but I won't buy juice here again. read more

Fool me once, shame on you. You don't get to fool me twice. Stopped in to seek out a new vape device today and found one that I really liked. The girl that helped me was cool, but that should be any sales associate at any store. Here's why I'm one-starring it and recommending that you steer clear, or at least have the presence to google what you're buying before you purchase... I got home and checked out my receipt. It says that I got a Vamo V5, although I was given an instruction brochure for a V3 Mod. Weird. Then I realize that I paid extra for the battery charger... and also for a second battery... and also for the tank/cartomizer. Why's that blow? Because after some google action, I found that it's actually a product that, when bought new, comes in a nice box with TWO batteries included, the charger included and TWO tank/cartomizers included. They break apart the actual kits that are available to consumers and charge over double what you can get everything for elsewhere. Go figure that I didn't get the box... or even a bag for all of this stuff. Here's my breakdown... 1 V5 Mod - $79.99... 1 Tank/Cartomizer - $15.99... 2nd Battery - $21.99... and the Battery Charger - $14.99, for a total of $132.96. I hate to say that the complete kit, with another Tank/Cartomizer, sells for $60.75 online. I've heard of profit margins, but that's ridiculous. Do your homework, figure out what you want and find a trustworthy place to buy it. This joint reeks of shady vapor... and the juice they gave me doesn't even taste like the sample I tried. I won't be back. read more

I have purchased several tanks and mods from them before. Always thought they were a little more expensive than everyone else but though that was just the cost of getting an assurance of genuine products. I purchased a Smok Priv V8 kit in silver from them a little over a month ago. Everything was cool, I though. When I had an issue with the device (button was sticking) I contacted Smok. After sending picture and serial numbers it was determined that my $70 kit I purchased was a clone or fake unit. Very disappointing. I found another shop that sold the genuine unit for $45 and bought a new unit. A-B verification codes checked. I will not return to Create A Cig. read more

After speaking with many people who use E-cig's at work, this will be the last time I go to this place. I now go to another place, which will be unnamed, and for the dual coil carbonizers I paid $3.00 less for each one, and to this day have dropped it from my lazy boy chair multiple times and not one has cracked yet. The discount they offer for this poor customer experience does not help when it just makes it the same price as everyone else, as well as there is seriously an issue with their product line when it cracks so easily with a disposable carbonizer. Either way just very bad customer service. :( And if they dont recognize the issue, than it wont fix the people complaining :( read more

Visited this place recently because I didnt have time to make it to All About Vapor in RR.. When you walk in, the place has a real "industrial" feel to it. I was helped immediately cause there was only one other person in the store at the time. While the guy that helped me was nice, he didn't seem to know a whole lot about the equipment they sold. I asked general questions, and got vague answers at best, almost like the guy was trying to "pretend" he knew everything about the products. The price for the Ego-C twist 1000 mAh battery was good, but the liquids are a little more than expensive then AAV, about 15 to 20 percent more.. I asked to try a flavor, and they were more than willing to accomodate. I guess the atty they were using as a tester for me was brand new, cause i could not get a hit out of it, and what did come thru just tasted burnt badly.. I would advise them to use some really good atty's for testers and breaking them in a little bit, it will make the liquid taste better and get more people through the door. I decided to purchase 2 liquids, Snicker and Caramel Cappuccino. They are decent liquids, but they seem very runny, and the caramel cappuccino burns very easily at 4.2 Volts. The snickers is good, but they both have slight chemical after-taste which isnt quite as pleasing. I think the guy who mixed my liquids just didnt add enough flavoring to them, and the fact the liquids come 70/30 pg/vg standard is a little extreme for the average vapor (some do prefer this ratio). The VG holds more flavor, while PG is what gives you the "throat hit". Mix the liquids 50/50 or 60/40 PG/VG.. I noticed while he was mixing them, they had a half eaten pizza laying out right next to all the flavorings...NOT appealing, and the guy helping me was enjoying a Dos XX while at work.. wish I could drink at work like that, but I wouldn't do it in front of customers.. None of the guys working at the time were wearing gloves either while mixing the liquids. Near the end of my visit, the associate hooked me up with their phone app which allows you to get a free bottle of liquid every 8 liquids you buy.. Pretty cool, but not sure i'll be back enough to use that feature.. Overall, it was a decent place and pretty clean. I guess when I went the owners probably weren't there, and if they were, should have watched the employees a little close since they were drinking on the job and not wearing gloves..But maybe they are just cool with that kind of thing. If you need something on a sunday, there your place cause it's open, but any other day, I would probably try another store before this place to explore all your options. read more

I finally joined the hype and I'm glad I went to Create A Cig. Cliff was awesome! He helped us start off with starter kits and was very knowledgeable about everything. I definitely recommend going to Create A Cig! Start Vaping!!! read more

Place seems alright...I like the display setup much better then some others...allows you to browse better. Employees seem cool.

It was ok! Not a good first impression! There e-liquid was less then desirable, could be the fact that they all tasted like ever clear! I got the smooth am, but it tast like a pot of coffee that has been sitting there all day! There so called mixoligest was too cocky, and very pushy! They had some good vv/vw devices, thats one good thing they have going for them! No RBA's or RDA's :( Great looking shop though! read more

Just about everything in the store is twice as expensive than purchasing online. I get it, they need to make a profit... but when I was getting started vaping, I paid $70 for a cheap eGo starter kit that goes for around $20 online. I didn't know better. Their service is OK, the people are nice but when it gets busy, expect a good wait. I've tasted several juices, and it is barely vapable, I tossed every expensive bottle of juice that I purchased there after an online order arrived. I'd only visit again in an emergency. read more

CHEAP IMITATION KNOCK-OFFS! When out-of-town we needed more wicks to fit in our "Kanger" tanks purchased at Create-A-Cig. It was odd for us to see that Kanger sells their wicks in boxed blister packs. We were always handed little individually-packaged wicks in tiny plastic bags at Create-A-Cig. The wick didn't fit. This started the whole eye-opening lesson of how we were purchasing cheap imitation knock-offs at brand-name prices. The owner of the other vape shop gave us the run-down on how to detect imitation Kanger products. Boxing, packaging, special marks on the tank and on the wicks themselves are all important clues as to whether or not you are purchasing authentic merchandise. The real-deal wicks won't fit the imitation tanks. We bought new tanks and wow...night and day difference in the quality!!! We used to wonder why there was all the hype on Kanger tanks and now we finally understand why! I've spent hundreds of dollars at Create-A-Cig. I've had battery-charging issues with defective wall chargers, poor customer service at times, and now to find out my investment was for knock-off products, I'm beyond livid with that business. You will never see me set foot in that store again. They've lost two customers. read more

I went to the one on Palmer since my siblings recommended me to get a vapor. I got a starter set that kept breaking down. I went to the one in South Lamar. It turns out that the young lady who sold it to me didn't know how to sale the set ups. So the battery did not match and the vapor burnt out quickly. I'm new to this. So I had to spend another 50 dollars to get a working vapor. Aaron at the Oltorf store was nice and informative, but if it breaks down again. I'm going to lose it. read more

Overpriced. Staff is cool kind of knowledgeable they do push crappy stuff tho. Their ego products are quite possibly not the real thing. I bought one there, for double what I paid online and the online one worked longer and was about a half inch longer and supposedly same mAH. Compared to flavor vapor these guys are overpriced and flavors are VERY, VERY inconsistent. Flavor Vapor for life. Flavors, Product, and Staff all 5 stars. read more

EDIT: I must commend the owner of this company. He is rather proactive and truly cares about his customers. He reached out to me and made sure I knew he cares about his customers. Everything below was an unfortunate situation, there are other locations though. Nonetheless it is refreshing to speak with the owner.. very articulate, polite, professional and rational. -- So I used to love this store. Very polite employees. I have spent hundreds of dollars and they have a "point" system. After my purchase today I was informed I have 8 points, from the purchase I just made. I asked them to double check, reminding them I respect them and they respectfully did so. They had no answer and told me to call a number. I asked the individual for a candid answer to this question: "If I call this company what are they going to tell me." He responded honestly... he said "That they can't help me". So then some lady asks me if I am on drugs and they tell me I can't "harass their clients" - but let's remember - she accused me of being on drugs and when you are a loyal patron to a company that told you the candid answer to their suggestion to find out where my money went will lead to them telling me "there is nothing they could do". I asked him ok then I need to speak to someone else or have a professional answer. This person told me the professional answer is "They will be able to help you" Let's revisit this: They offer points to retain customers but do not actually keep track of them. The person said the candid answer is his suggestion will not work. The professional answer then is to lie. I was not given a receipt and here's the thing: I was berated by an employee because I was upset that my money is being taken. I have 8 points and he offers to triple them? Wait- if he has that power why should I call the people who can't help? And why is some lady who accuses me of being on drugs because I am upset that my money is being taken not "harassing" a customer. In short - this is a scam people - and whoever runs this place take note: your employees are willing to say very mean things to their customers - things that a legitimate business would fire them over. I encourage everyone to check their points and ask for a candid answer. Most disturbing: This employee said "I know your name and address so be careful" Any business that allows an employee to make a threat of that nature and remain employed is not a business that cares about customer retention. They are banking on the addiction to nicotine. Also, he at first refused to give me a receipt. He said I didn't deserve one. Taking money away from a loyal customer is a legit reason to get mad. Telling them the professional answer is a lie - this likely explains why this individual, who threatens customers, is of an age at which he is unable to get a job at a respectable institution that doesn't point out they know where you live. The next review is going straight to the better business bureau because I shouldn't have to fear some person knowing where I live. read more

Dropped in after a co-worker had positive things to say, place was packed. Looking to upgrade to a new battery but couldn't compete with some other local vape shop pricing. Chose to purchase batteries at another location. Juices are priced average; will most likely return to try purchase juice. read more

Rating Given & Deserved: 4 out of 5 stars Product quality: excellent with zero issues; been a customer for about 7 months now I've been on e-cigs for a couple years now after a decade+ long smoking habit. I usually just use nicotine-free flavoring to satisfy the habit now. I was purchasing my e-cigs online from Volcano E-Cigs in Hawaii, and while they were good, the shipping costs were getting ridiculous because I was (at that time) using cartridges and kept receiving bum ones that I had to return/replace. So since I'd seen this place a bunch of times I stopped in when (blessedly) the store was empty. The staff is young, casual, and surprisingly knowledgeable (I say surprising because most retail experiences nowadays are limited to saying hi and thanks at the cash register). I got switched over to a wick/tank system, which I am absolutely in love with now. Travel with it everywhere with no issues. I return to the store probably once a month to purchase new wicks or liquids. Everything is paperless with emailed receipts, so it's usually a fast visit. However, this place has gotten very popular, and now (no matter when) I go in, its jam-packed with two groups of customers: current cigarette smokers who are curious (legit new users who have a lot of questions), and current e-cig users who apparently just want a place to chill and hang out. I'm not kidding, it's like a hookah bar in there sometimes. Which isn't a complaint, per se. Maybe it's my way of suggesting they consider adding a dedicated Express Line where you know what you want/need and have no questions and are ready to pay. I bet a lot of us would love that when there are 4-5 groups of people all lounging around sampling different liquids and chatting about their smoking history and yada yada. It's a compliment to these guys that they are that successful already, but for people like me who just want to buy our product, a fast-lane or something else would help (other than ordering online and waiting for it to ship 3 miles down the road to my house). read more

So I had some problems with a rig, but Lizzie really did a great job and worked with me to everything that I needed. Thank you create a cig.

So, this place is splendid. I have been vaping for a while, checked out the other local stores, and this place is the best. They have everything on display so that you can see the products while you wait. Very large selection of hardware as well as liquids. The staff is friendly and knowledgeable. I will definitely frequent this place for my vaping needs. They also have deals on Yelp, and there mobile app for android. Good times! read more

Edit// My least favorite location, but my old review was unnecessarily vitriolic. Lots of juices and vape things to be had. Would recommend Oltrof one. read more

Capitalism is a wonderful thing. You identify a need in the marketplace, set up shop, work your tail off and generate revenue while making your customers happy. Then there's Create-a-Cig in Austin and Cedar Park. They almost did it. They found space, secured product, then with the finish line just in site, veered off course and into the woods. The good news for them is that hopefully it's nothing that isn't still fixable. The prescription in my humble opinion? Two things. First, MSRP on hardware is just that: SUGGESTED retail price. Yes, there is the Internet to contend with as competition. But luckily, much of the retail public understands that local shops with their overhead can't compete with web pricing, but they can make an effort to shave a few bucks off MSRP on hardware, throw their hats into the ring and satisfy customer demand on a slew of products. I prefer the instant gratification of buying in a retail environment versus online. I also prefer to support local businesses. There are however, limits to how much of a premium I am willing to pay in the process of doing those things. In other words, I don't want to feel like an idiot for having paid MSRP, when 75% of the shops in town have positioned their price points somewhere below MSRP. Now there are shops in high rent areas, with fully staffed storefronts that choose to stay at MSRP because they deliver a premium shopping experience and tons of advice and expertise from knowledgeable professionals. This is not the case here, which brings us to the second part of the problem...... Staffing. Let's get some folks in the store that a. Want to be there, and b. Are capable of helping a customer. Nobody wants to be invisible when they are just waiting to spend their hard earned money. In the case of the location within the Hamrick's Market beer store, the Create-a-Cig portion of the store would be better off not relying on the very busy attendant, who is there to sell craft beer (and knows his business), but doesn't have the luxury of time or knowledge to perform both jobs at once. When shopping on a Saturday and being told that the guy who knows about "all of this stuff" (ecigs) will be back in the store on Monday...what are the chances that customer returns? I hope they make some adjustments. Their Cedar Park location is quite convenient for me, but with the current scenario, it's just too frustrating to include them in my regular rotation. read more

Crap expensive hardware. If you are new to vaping avoid the guys. They are just in it to turn and burn. I have been vaping for three years. I stopped in for a charger. Needed one in my car. Overheard so many lies half truths and upselling that I left aftet waiting 25 mins. read more

I've stopped in a couple of times, for liquid because they are close by, and open at 9. The service is pretty good, but their liquid is just weird and gross. It always ends up tasting like hairspray to me. I can deal with it for a day or two, in a pinch, but bleh... read more

I'm new to ecigs, and wanted to get off the analogs, so I hit up this store because it's on my way home from work. The guy who helped me got me into what turned out to be a decent starter kit, and I was happy with it. A little over a week later, I go in for another disposable atomizer and the salesman talked me into a tank with a replaceable wick(a vivi nova). I was considering transitioning to a kanger so I figured this would be a good baby step to see if I liked it. The next day it's leaking pretty bad, if I don't remove the tip and shake it out every few hours I get some juice in my mouth(it's standing on my desk all day, not laying sideways). I noticed the middle part was bent so I went in the next day and was told this was normal and no big deal. It continued so a few days later I went in and I explained the tank leaked a lot and I just wanted to buy another disposable. The guy looked at it and said the middle was crooked and that was why, he straightened it with pliers and said to try it. A day later I was back in trying to buy a disposable again since it still leaked. This time again they did something else to it and sent me on my way saying the leaking was not normal and it seemed ok now(I explained it takes an hour or so to build up). He offered me some free juice out of the fail bin(messed up juices or something?), I declined. So my last visit was a few days ago, I bought another vivi nova just hoping my last one was a dud, and the salesman said it was strange as well. Got home and and pulled it out, it was bent also, after a few hours with it and some leaking I said screw it and am using my disposable again with no issues. Look, I HATE returning stuff, and that's why my 2nd and 3rd trips back I just wanted to buy another disposable. I was willing to write off the vivi nova and go with what worked for me. Instead I ended up having to go in multiple times in one week and each time I felt like I was a picky asshole when all I wanted was to buy another disposable. No one was rude, I just don't feel like I was taken care of considering each employee I spoke with knew the history of the situation. If I based this review on my first visit, I would probably give it a 4, but the week of going in and feeling like I was crazy or just a picky asshole(when all I wanted to do was buy a new disposable wick!) pushed it down for me. I can appreciate trying to fix the unit, but for $13 it wasn't worth my time to have to keep going in. I'll go back for juice and disposables, however, I'm trying to decide on a nice VV/VW unit and I honestly wouldn't feel comfortable spending that much at this store knowing the hoops I had to go through for a $13 tank and some wicks. read more

I was not impressed. I have visited this store twice and will not be going back. The first time I was there for almost 15 minutes and was not even greeted. So I left. Went again today for coils for my favorite tank ( which they don't seem to carry ) and the girl talked to me like I was stupid. I realize I was not using the tank I was inquiring about but she didn't have to point it out like I didn't know. read more

A bunch of 30 something losers who happened to make a good decision in opening a store that sells a substitute for an addiction. The staff is the worst, they are under the impression that you like to wait 30 minutes to get any service because they are busy with banter than doing their job. Note to the staff: your customers are addicts. We don't care about you and your witty personality. Do stand up if you feel the need to express yourself through awkward jokes. read more

Went in with an order for my boyfriend & ended up getting the wrong amount of e-juice by accident. The staff was super awesome about the mistake & while there are no refunds they hooked me up handsomely & fixed the order. Very satisfied with the service, will shop there again indefinitely. Special thanks to their employee Stephen for helping me out!! read more

***WARNING*** DO NOT ***EVER*** shop here! So... where do I begin? Should I begin with the horrible customer service and rude staff OR the knock off products OR the lack of knowledge about vapor products OR the non-customer friendly return policy... Lets see, due to the fact that I wanted to return a product, I'll begin there. So, I went and purchased some Kanger Tank Pro Wicks because I was in the area... purchased 4 boxes of 5, which cost me over $70. I NEVER buy liquid there because of the bad taste but I NEEDED the wicks at that time and am moving out of town so I just decided to purchase my stock before I moved out of state. I had purchased the wicks here before because at the time my other vapor store didn't carry these particular wicks, but NOW they do (you live and you learn). Once I made a stop to my usual vapor store fore liquid next day (don't know if it is appropriate to write another store's name on this review, but if you check out my OTHER reviews over the next few days) I found that they sold the AUTHENTIC wicks here for much cheaper! I decided to return to Create a Cig to return the wicks I bought from them (due to the price and finding out that they are a knock off). NOPE, no return policy. Explained that I found a better price and the "real thing" and they refused to help me. I asked to speak with a manager and they replied "nobody will be here to authorize that for two weeks but we don't do returns anyway" Mind you, it was less than 24 hours that I made the purchase and the wicks were still in the box AND the plastic wrapper. Here, the customer is always "WRONG". Okay, now for the customer service experience... the very first time I went there, the one guy that I talked to was very friendly (Chris)... That was the first time only. So when I shopped there the other day,nobody even acknowledged that I was there. Two employees were standing behind the counter having a side conversation and the large dude behind the counter was just cleaning up and didn't say anything even when he saw me standing there. Another customer had to get his attention and stated "I think she needs help" cool... so the large dude comes over and asked what I needed and I told him that I needed 20 Kanger Tank Pro Wicks. He replied "psssshhh, I can't give you that many, we don't have that many, uhhhmmm but I guess I'll go and check in the back" he came back and told me that it was my "lucky day" because they just got their stock in. As I mentioned earlier, I have purchased the wicks here before but even then I had issues because they were hardly ever in stock. They would tell me that their shipment would be in on a particular day and I would return that day and they would say it was delayed. What a hassle. Now the lack of product knowledge... So they try and sell you an "upgrade" to the product you are currently using but in all reality it is a downgrade. Dual coil to single coil, etc. Flavors taste like crap and the testers all taste burnt because they don't let you sample with any nicotine added. *VENT ALMOST OVER (big sigh)* So I just warn anybody who currently vapes or those ready to try vaping to go to a reputable store with product knowledge, exceptional customer service and quality items... HINT: the best vapor store in Austin has a location in Round Rock and a location on Airport... This place leaves a bad taste in your mouth, LITERALLY... hope this helps... read more

I came here because it was close by and a friend referred me here because of their array of chargers. This is my first to purchase an e-cig/vapor. I came with a small knowledge of what an e-cig is all about and was hoping to get schooled right quick. Not the case. It did seem busy when I walked in. They do seem to make you at home as soon as you walk in. As soon as a salesman was available to help I felt rushed, ignored, and insignificant. First, I was pushed to purchase their starter kit; but I knew just enough that I didn't want to get the starter kit. As soon as I was about to ask all sorts of questions, another saleswoman came up and interrupted my inquisition and ordered her co-worker to fix something else that didn't have anything to do with me but for someone else whom was there before me. My sales lady looked distraught as she struggled to figure out what her next steps should be. She continued helping me but was not focused with selling me their product. After a couple minutes of this struggle and figuring out that I was going to take longer than expected she politely excused herself and said she will be back when she was done with what she was told to do. I stood there as the other sales guys yelled behind their bar and asked for the next customers and chose to ignore me for awhile. After the rush had died down, I tried to make eye contact with one of the sales guys but no one came to help; maybe they thought I was waiting for my original sales lady. But I figure, being a customer service oriented place that if a customer is waiting around shouldn't you offer your help anyway especially after mine got ordered away for a while? Anyway, finally caught eye contact with someone and was eventually helped. Never got all my questions answered because at this point I just wanted out of there. The reason for 3 stars instead of 2 or a 1 star is because I walked away with a kit of my own (not the starter kit) for half the price because it was my first e-cig and they had a 50% off special. I would not have known that if the salesperson didn't inform me of it when I was paying out. So grateful that I was not screwed out of that. P.S. The flavor that I have is not that great. Furthermore, since I have read reviews before me...I just waiting for something to fail read more

The team working on the day I dropped by were very helpful! I love my new vaporizer and the e juice I bought. The store was clean and very organized. Amanda was the person who helped me. I never felt rushed and was glad to try so many flavors. There were a lot of people who came threw the doors while I was there. This is a popular shop and I can see why. I will be back soon. read more

I like this place a lot, however its very new and i know needs more time to get things together (like a flavor list). But this def is going to be the place we go to, great location. Oh and the Juicy Peach is amazing! Nice job read more

Went in here today. I know it's a vape shop but it was obnoxiously hazy and disgusting inside. The people working the counter nonstop let out huge ginormous clouds for everyone to breathe in. I couldn't wait to get out of there. Never seen it that bad in the past. Either get better HVAC or have the clerks be a little more professional and keep the place defogged please read more

Generally very helpful and informative, service is good. Their house blends seem lacking to me. While their initial flavor is good they seem to quickly turn when vaped and tend to turn dark in color and seem to leave behind a residue in my tanks. If you pick up juice get the ones that are pre packaged and not the custom blends. read more

Customer service is awful. About a year ago I bought my first e-cig from them, online, and even though there weren't any instructions (would've been helpful) I got everything put together and of course, started vaping. The piece instantly started leaking and after hours upon hours of trying to figure out what was wrong with it, I decided to contact them. I sent them an email with every specification needed, and the issue that was presented upon me. To my surprise they responded asking me for said specifications - Not cool. I responded pretty much repeating what I had already said, and until this day I have not received a response from them. I bit the bullet, went to a different company and bought myself a new kit. Very satisfied with the kit I purchased, very reliable and doesn't wear out. Recently I returned to "Create A Cig"'s website to buy some clearomizers. The tracking information stated it arrived about 2 weeks ago, but nothing. I am awaiting a reply from "Create A Cig" to either resend my product or track it down to see if there was some sort of mistake. Hopefully they are willing to help me, but nevertheless I do not see myself returning to their website or store for my vaping products. Compared to ANY other company "Create A Cig" is by far the worst. To this day I've used multiple different companies for my vaping needs, and although they shall remain nameless since "Create A Cig" will probably have a tushy tantrum saying I'm trying to promote those other companies, you can literally Google "vaporizers" and any of those companies will be 100x's better than "Create A Cig". If you are reading this, take it from me. If the higher ups of "Create A Cig" are reading this - Get your shit together. Sincerely, Another unsatisfied customer. read more

If I could give no stars I would. Went here and they lied about a discount to sell me an item while selling it a stock price. Then one of the employees made fun about the way I dressed. I do not recommend this place to anyone. read more

Was new to the whole vape thing but wanted to try in order to quit smoking. Walked in to a cloud of smoke. @ least it smelled nice. Place was crowded on a Saturday afternoon. I had to wait quite some time to get assistance even though there were about 6-7 people working. Once I was finally helped I explained I was new & didn't know where to start. The attendant was very helpful. She asked a series of questions (my intended use, how long I'd smoked, what I smoked, what flavored I like). She hooked me up with what I think is a decent vape and even gave me a discount! I still feel a little amateur when I go in with people spouting about VG and other acronyms but I never feel too uncomfortable there to ask questions. read more

My husband and mom get their supplies here. They both seem very happy with the flavors. The staff has always been helpful when I have gone in to pick up stuff. Prices are good and they are willing to stand their product if something goes wrong. I have to say I was very impressed with the selection of flavors and also the milligrams of nicotine you can choose from. Quick service, they even have an app or you can put in orders for mixes. read more

I want to like this place. I DO like Justin. I DO like the sweet but utterly clueless people he has working there. I understand that there are a lot of people who just like to vape - who like the weird flavors and the fun of it. But I am a former smoker. I smoked ALOT for 37 years. Now I vape. When I can't vape for whatever reason, I smoke. I have been vaping for two years - none of this stuff is new to me. All about Vapor out in Round Rock is a MUCH better store - they have what you want, and they have very knowledgeable staff. It is way out there and there is always a wait to be served. So Create A Cig is far more convenient. But I went out before Christmas and spent hundreds of dollars on what I needed to be very big, long lasting, powerful batteries and all the other junk to last me for a week out at the ranch in west Texas. Luckily, I also took my old stuff from All About Vapor. Lucky because NONE of the stuff I bought from CaC worked. All junk. I took it back in and Justin exchanged it for a couple of iGo batteries. Those quit working on Friday, I went back in and bought a $125 battery that the salesperson told me she didn't understand how to work but other people had said they liked. We tried it at the store and it worked. It worked for about 10 minutes after I got home, then it quit. I charged it up overnight and it worked on Saturday. Sunday - no vape. I changed the Vivi Nova tank on it and it immediately glowed bright red and started smoking. Yikes. I took it off and checked, the battery was down by about 20%. So I put the charger on it and it was red hot in about 30 seconds. I unplugged the whole business and now I am stuck without a working ecig. If you're going to sell this stuff at these prices, you need to make sure your staff knows everything there is to know about it and that the ECig is WORTH THE MONEY. Stop selling JUNK for hundreds of dollars! read more