We have taken our two dogs to Andrea for the past 3 years. Happy tails always remembers them and…read moretheir special needs, and is always extremely accommodating. Their grooming and bathing services are always top notch too!

Brought my dog in mid-February, had asked for a full groom - wash nails, and haircut. came to pick…read morethe dog up and she hadn't had a hair cut. The owner talked about how the ticket only said wash and nails. I could leave the dog there for the rest of the day and they would do it but my dog hadn't really needed it. The owner went on to say that if I wanted to bring my dog back in 3-4 weeks, she would just do just the haircut. 4 weeks later, I set up an appointment for just a haircut, and confirmed it right then and there - just a haircut. Yes, they understood. I then confirmed again when I dropped the dog off. They understood. When I picked them up, they had done a full groom, which looked fine but wasn't what i asked for. The owner implied I had misunderstood, but wouldn't address that she had said I could come back for just a cut, and she would not answer questions about why her staff had agreed repeatedly to just a cut. She just kept saying she didn't understand the confusion, and I had to pay $150 because they had done a full groom. she wasn't even aware of how much they charged for a full groom at first. She discounted 20%. Her response to me saying I wouldn't be bringing her my business anymore was, "That's fine". This business is not registered with the BBB. I recommend you go elsewhere, but get everything in writing if you bring your animal here.

So far, its the nicest doggy daycare I've come across. The most important part is how clean it is…read moreinside, and how open they are with sharing everything to owners via webcams that I can access anytime. When you walk in, things are also very open such as the boarding area and grooming area. To me, this tells me that they have nothing to hide, which is my biggest green light and what sets them apart from many other places. Of course, they do work with animals- and animals can be unpredictable (especially high-anxiety animals) so I would take poor reviews with a grain of salt, especially when comparing to other daycare places.

Very nice, clean, and thorough facility otherwise ruined by lazy daycare employees…read more In the daycare, the dog to human ratio is 18-20:1. The dog monitors just sit on their phone all day, not monitoring the dogs, and only lift a finger once dogs start physically fighting, and then its right back to their phones. Again, beautiful facility, head guy at the front desk was great too. This place has potential, just needs to hire employees who at least act like they care and actually monitor the dogs.

Maggie has been so wonderful! Extremely reliable and communicative! I've been very impressed with…read morethe service quality and value for money!

Maggie, the owner, is amazing. We have been using this service since November and have been very…read morepleased. I have two very high maintenance dogs that require a lot of patience and understanding, which Maggie is never short of! She understands that the dogs require time to warm up, and that they both have good days and bad days just like us. She really takes care of my dogs as if they were her own, which is really all you could ask for. She's easy to get a hold of (for scheduling changes), her portal is easy to use, and she's a pleasure to work with! Her prices are also hard to beat!

LOVE the pics and updates we get at each and every visit! It's great to see our furbabies getting…read morealong with the pet sitters.... playing with them, letting her pet them. It's a great comfort knowing our angels are in good hands.

I've used this company for about a year and a half and have had a good experience with my dog's…read morededicated walker, but anytime a substitute walker is needed there seem to be issues. A decent example is when the substitute didn't have a key to my unit (a key which my dedicated walker has) and saw that the management office was closed (there is a sign on the door saying to push a call button to get in touch with someone from the management office), instead of calling my cell or my emergency contact, the walker just stayed in the lobby for the allotted walk time. This meant that my dog didn't get walked that day. Unfortunately, this wasn't the first time so I write this review as a caution to anybody looking for pet walking services that while this company's dedicated walkers are great, they don't have the best customer service when your walker isn't available and at the price you're paying per walk, it's unacceptable that this type of incident has happened on multiple occasions.

Updated review: The groomed called and apologized profusely. Ed is wonderful and always does an…read moreamazing job on my boy's cut. He loves our baby and acknowledged that it was a mistake. Highly recommend Ed's grooming skills!

We've taken the dogs here a few times since moving to Falls Church last May for bath/grooming…read moreservices. We've never used daycare or boarding service here. Typically the service has been fine but we've had misunderstandings in the past as well as recent issue. I feel there's not always a clear understanding of the pricing. We've taken our 38lb doodle in the past which to us qualifies her as a medium size dog. We've ended up paying more for her without being told why up front. Don't advertise your prices by size of dog if you aren't going to charge that way. Additionally we just got our small 5lb dog a bath and trim which is face and Fanny (usually is feet face and Fanny at any other groomer). The photo I showed the groomer isn't what I ended up getting. His face was uneven. I called and they told me to bring him in the next day and they would fix it. When I arrived, the head groomer came out and said he'd fix it. 10-15 mins later he comes back, hands me the dog and says "You got a bath and trim not a full hair cut but I fixed it". I was taken back. 1) I obviously know the service I requested 2) the original groomer didn't give me what I asked for with the trim. 3) our dogs hair was unevenly cut which was validated by the woman at the front desk 4) it was just rude. We were talking about our dog's face hair only. Not his body which would have been a full haircut. His comment was just completely unprofessional and unnecessary. Customer service is important, or it should be. We like supporting small, local businesses but when people are rude like this it makes it difficult to want to do so. We've gotten better grooming from PetCo which is sad.

I have used Cat Sitting by Susan for almost a year now and they are wonderful. We've had the same…read moregreat sitter Ranock each time and my two senior kitties love her (and she loves them). I'm so thankful we found them.

We've used Cat Sitting by Susan LLC several times now to care for our cat Bruce, and we couldn't be…read morehappier with the service. Dagmar has been our sitter each time, and she is fantastic -- reliable, thoughtful, and clearly a true cat lover. We always receive detailed updates after each visit, along with plenty of photos and videos that show Bruce being loved and well cared for. It's obvious that Dagmar takes the time to connect with him, and we genuinely feel at ease knowing he's in such good hands. The communication is excellent, and we never have to worry while we're away. Dagmar is consistent, dependable, and goes above and beyond to make sure Bruce is not just looked after, but truly happy and comfortable. We're so grateful to have found a service that treats our cat like family. Highly recommended!

The person that's been selected to walk. My dog is very sweet. I can tell when she shows up that my…read moredog really likes her. That means a lot to me when he's excited to see her and not nervous about going with her. She clearly enjoys walking my dog, and he enjoys walking with her

Excellent service. Always has kind and knowledgeable walkers. I have used many walker companies in…read morethe past and they are the best

Shannon at Furry Friends took incredible care of Archie, our senior rescue with separation anxiety…read more She sent daily photos and updates, which kept us totally at ease. Archie was genuinely happy with her (we have pics to prove it) and when he came home, there was no transition period at all, unlike what we've experienced with big boarding facilities. If you need a pet sitter who truly understands senior dogs and anxiety, Shannon is exceptional. Highly recommend.

Another shoutout to Shannon and company! They do a great Job of taking care of our 2 dogs and 2…read morecats on long trips or day visits. They also take care of cat litter, clean up areas, check mail, move trash cans, and keep the house tidy despite our crazy pups. They all love her work and attention to detail. Her prices are reasonable and she really tries to go that extra step every time. Highly recommend!

Julie is a dog whisperer. Great grooming and a loving environment. The best of the best. She is…read morevery knowledgeable and kind.

I can't say enough about how great Julie is. She is so accommodating, responsive and loving towards…read moremy fur babies. I trust her 100% with my precious babies.

Untangled Leashes is AMAZING! If I could, I'd give this 1,000,000 STARS!…read more POSITIVES: 1. Walks are 15-25 minutes each day with lots of interaction with the dog walker so these are happy pups! 2. I get tons of photos via text and email of their walks each day which are time stamped. 3. Dog walkers are extremely reliable and on time. 4. Easy online portal which allows you to make easy changes to the schedule and also provides a report card of how they handled their business and any pertinent information. 5. They always give the dogs water before and after their walk and a treat if you request they provide one of your treats. 6. Very responsive at all hours including weekends, especially when you have a last minute situation that comes up and need a dog walker. 7. Easy and accurate weekly billing. NEGATIVES: None. BONUS: Melissa also went the extra mile and corrected some of the bad behaviors that the dogs picked up from a previous, less competent dog walker. The dog walkers are dog lovers and you can tell that they love what they do. I highly recommend them for your fur babies - I promise you won't be disappointed!

We have used Untangled Leashes for more than two years now, and we've been really happy with the…read moreservice. Their dog walkers are very gentle with our elderly dog. They follow all our house rules, and now they also wear masks when they visit us. After every walk they send you a summary with pictures and a map of where they went. One of their great features is that they will do an after hours walk or weekend walk if you book in advance. All around, we highly recommend them.