Excellent customer service. I needed a CARES System harness for an international flight & waited…read moreuntil the last minute:( but Robert was able to help me get one the same day I called. My call was returned quickly & he couldn't have been a nicer guy:) Thank you so much!

I was provided excellent service on a recent shopping trip! I selected a holiday gift but the…read morestore did not have the size I needed. The salesperson offered to look it up and order it for me from online. I did not know this service was available. I was happy to be able to get the item that I wanted. It was received a week later. Great service during the busy holiday season.

I was in the area so I came in to take a peak. There was an additional 70% off sale sign in front…read more I tried on several things and decided to purchase a few. The cashier was friendly and I was on my way. When I arrived home I realized that I hadn't been given the correct discount on my purchase. I called and the same cashier answered the phone. I explained to him the discrepancy and he apologized saying, "my bad, just bring the receipt next time you come in and we will take care of it." I'm used to J Crew's usually great customer service so I didn't think about it. Fast forward a week, and I returned to the store. I walked around the store and shopped a little more. I tried on a few things that didn't work. As I was walking around I spotted a pair of shoes I really liked. I tried them on and decided I wanted them. They were marked down and in an area where there were additional mark down on sale item signs. When I got to the counter, I explained the situation with the previous cashier and the woman (Krystal) at the counter said to me it was not on further sale at that point and she stated the day that sale started. I pointed out to her that that was the day that I was there and it was on my receipt. She begrudgingly agreed acting like I was in the wrong. She then rang up the shoes which came up as a higher price than originally marked. When I questioned her about this, she said they were not on sale. I had to physically show her where the basket was that had the shoes in it and she still did not want to give me the sale price. There were multiple shoes in that basket, including another pair of the ones that I got. It was one of the strangest most disappointing interactions I have ever had in a retail store. It felt accusatory, as if I was trying to pull a fast one. I'm not sure what the issue was, but I won't be in again anytime soon. If I do decide to return, I will throughly check my receipt before I leave and you should too

I work a lot, so I truly cherished the time I took to have a wonderful evening taking my daughter…read moreshopping. I was especially looking forward to taking her to Victoria's Secret to get fitted and pick out a few items. We were informed the store closed at 8:00 PM; by that time, we were already out of the fitting rooms and at the register. The woman behind the counter was incredibly cold and appeared to be in a terrible mood. While we waited, a salesperson checked the back for two items that weren't on the floor. When she returned empty-handed, the manager, Veronica, suggested ordering other items online. We asked if we could quickly grab one item from the front that we knew my daughter liked, but Veronica flatly said, 'No, you're going to have to come back.' I asked if she was serious, as I was spending $150 and found it ridiculous that we couldn't grab one final item. She eventually told us to 'go ahead,' but with a lot of attitude. I was deeply offended to be treated so poorly, especially at the end of a nice outing with my daughter. We were never rude to her, and there was no reason for her to be so unkind.

I would improve the presentation of your beauty items. Beauty items looked dusty and unorganized…read more The testers looked used with spilled product on the shelf. I went to the registers at the front to do a payment and buy a gift card and was communicated that they only had the "Desk" open for purchasing items. She didn't have gift cards at the middle random desk, so I left empty handed. I'll stick to the Encinitas store. Much more cleaner and organized

I bought what I though it was a leather jacket. It started pealing off from the neck, arms, and…read morepockets. I brought it to store hoping they could exchange or refund but according to the store manager the purchase was outside the return or exchange policy, I understand if you buy something and it doesn't fit but if you purchase something at a high price and the product is defective, they should be able to take their defective stuf back.

5 stars for Kiley's customer service. Express sent me the wrong person's order, and she called…read morecustomer service and took care of everything. She was super helpful and got me out of there as soon as she could. ...Now if only I could get my clothes delivered to the right address!

My husband had ordered me things sent to my job from here a few times. Always been good. I decided…read moreto order something as a Christmas gift. It was tasty however I have to note to be prepared to pick up your order when you say you will because of there are no other pickups scheduled they will close whenever they want. I scheduled my pickup for 3pm because my son said he would pick it up for me. He decided not to get around to it (which is not cool but between him and me) so I planned to go after work as they close at 6. I received a called at 5 telling me if i don't show up in 10 mins I have to come back tomorrow. On Christmas Eve. Next to the mall. Would reduce a star for that but I'll give it back since I called pretty upset about it and they said they would stay until I got there. I did have to leave work right away after that phon call so luckily it wasn't busy at work and I'm able to leave early sometimes. Just keep in mind, best to schedule pick up for latest time if you aren't 100% sure of what time you can get there

A relative received an edible fruit arrangement for her birthday this week. Recipient of gift said…read morefruit tasted old, not sweet & didn't care for it. It had different types of melon, cantaloupe, strawberries & flower shaped flowers all on straw like sticks in a bed of lettuce.. To each his own?

I look forward to dealing with them each year. I love the costumes in the overall selection that…read morethey have Halloween has been changed for the better because of Spirit Halloween stores.

Cool store! Lots to see. My two year old was shaking with fear from some of the displays. They…read moredidn't have much variability in sizes, unfortunately, but lots of props, wigs, make up and costumes. Descent kid's selection towards the left of the store. The only downside is it's kid of pricey.

Very happy with our experience. The sales rep was SO helpful, patient, and welcoming. We were happy…read morewith the selection of items available and purchased two dresses for our upcoming religious ceremonies. We felt we could shop without pressure, and my daughter was allowed to try multiple dresses until she found the one she loved. Dresses were a bit pricey compared to the last time I shopped for these dresses, but I'm sure that has to do with inflation. I'm extremely happy, would recommend, and will be returning for future purchases.

I had a negative experience at this store. When we came in the lady in the front was avoiding…read moretalking to us and was on the phone gossiping. When asking for help she looked annoyed. We were asking for different sizes, styles, and more. She didn't want to assist whatsoever. There are also no returns. Maybe it was a rough day, but we wished they were kinder. Especially when looking for a dress for a special occasion.

Business hours are business hours. If a client looks up a business and they are scheduled to be…read moreopen you would expect that as many are trying to fit a store run in. They shut the entire store down for lunch because I guess they have only one employee. Such a loss.

the manager, tammy i believe is super helpful! love coming to this location because she's always so…read morekind and helpful