1. Crawford Pest Control

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    Jacksonville, FL

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    Crawford Pest Control

    5.0 (1 review)
    Open • 7:00 am - 7:00 pm

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    2 years ago

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    Kingfish Pest Control - Kingfish Pest Control

    Kingfish Pest Control

    (52 reviews)

    Quarterly service done by Austen who is always knowledgeable, friendly and professionalread more

    I'm saddened to write this review, but here we are. When we first signed up with Kingsfish pest,…read morethe deciding factor for choosing them over Turner Pest control was that (we were told) they would come spray as many times as we requested, in between regular quarterly services, as well as change out the glue traps for us when they were on the premises. And so they did for the duration of our contract. We had zero complaints until our technician was recently promoted and we were assigned someone else. This new tech would come spray our house, not change out the traps, and leave before even knocking on our front door. After a couple of times of this, I called in and requested that someone speak with our tech and ask him to knock on the door so we knew he was there, as well as have him change out the glue traps. The third time he came, he still didn't let us know he was there or change out the glue traps. I called the owner again and requested a new tech. I explained the situation and verbatim said, "To be honest, changing the glue traps really freaks us out. It would be great if we could get a tech to do it while he's here." The owner completely understood and said he would assign us one of his best techs. Fast forward to today, I had previously called in for an in-between service spray because we found a live scorpion in our living room (my husband almost stepped on it barefoot). On the phone I mentioned there was also a scarlett kingsnake that was on our glue trap in the garage, so if he could also change that out when he arrived, I'd appreciate it. When the tech arrived, he said he wanted to speak with me. He explained (in a manner less than cordial) that I had been calling in more than a usual customer would; that techs didn't usually make trips out just to change glue traps. I reminded him that we had actually found a scorpion inside and that I didn't just call for the glue trap but for him to spray. He said that it was normal to see bugs inside the house and that if he continued to spray as often as he was currently spraying our exterior, that he would kill the plants. He also reiterated that he wan't responsible for changing out the glue traps- that he could give me glue traps and I could change them on my own. I told him I understood and that he was free to leave without spraying or changing the traps. I also mentioned that this conversation could have just been a phone call instead of him driving out and me re-arranging my schedule to meet him for nothing. While I understand what the tech was trying to explain, the whole purpose of us paying for their services is to not see bugs in the house. I do feel like I was promised one thing on the phone and got something entirely different. I miss our old tech. Guess I'll give Turner a try.

    Available Pest Control

    Available Pest Control

    (7 reviews)

    Northside

    Love this place! Top quality service while being on time everytime. Shannon Hill really knows his…read morestuff! These guys are super professional and solved all my issues in no time. I would recommend them to anyone who just needs a reliable team of people that care.

    I have been using Available Pest Control for one year. They came recommended by a family member of…read morethe owner. Danilo was my technician and he always did a great job. Recently, I had an issue with pests. It was about 40 days into my quarterly visit which was 'May 31st. I called the office and informed them but the scheduler couldn't get me in until August 2nd. (Mind you I called the 2nd week of July.) I was informed to call back the next week to see if there was a cancellation, which I did the following week, but they only had something one day sooner. During this initial conversation, I explained to the scheduler that since I wasn't due for my quarterly service and that since I had seen pests, would I get a free re-treat service which is their policy written on the invoice. She needed to look into it. I didn't hear anything else from them until they called to confirm my appt a couple of days before it. When I called back to confirm, I again mentioned the free re-treat and had to explain "their policy" written on the invoice. The scheduler said she would talk to management and call me back. She calls back a few minutes later and stated management said I would still have to pay, even though this was NOT my quarterly appt. and they would not follow their own policy. I explained to the scheduler that I called weeks ago for an appt. because of a problem and she stated she explained that to them. I told her I've never had any issues with this company and was confused to why they wouldn't follow their own policy! She didn't know, told me she gave them all of this information, but was frustrated and said she would talk to management again, call me back, and also cancelled my appt. for the 2nd. This was on August 1st. Needless to say, it's almost a week later and no one has contacted me and I guess this is how they value their customers. Shame on them! Don't have a written policy if you're not going to follow it! Management could have at least called and explained why. I have recommended them to other co-workers but never again. Please beware!! Update: Today Marilyn, who is the scheduler, called me after hearing about the Yelp review. She was very apologetic about how she handled my situation and took ownership for her actions. She made things right with me and made sure I was ok and happy with the new outcome. I am actually very happy with the outcome and will continue to use Available Pest Control.

    Crawford Pest Control - pest_control - Updated October 2026

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