I was not treated as a valued customer from the start. I was purchasing from another state and it took 4 days to close a deal. I asked my salesperson, Juan, if it would take this long if I was there in person; he told me no. I asked him to treat me as if I was in the store, this never happened. I kept getting excuses that he was waiting on Mario, the sales manager. All the while others who were there in person were driving away the same day. After several messages and phone calls, I called the internet manager, I wish I knew his name, who finally got me some answers. The finance manager, Soraya, has yet to return my phone calls and emails in reference to my registration. It has been 4 days. She has picked up the phone, but then immediately hung up. This is very unprofessional. I asked Juan to inquire about my registration, I am still awaiting a response, going on 3 days now. It has been a stressful nightmare dealing with this dealership. From the start, I told them this was my wife's Christmas gift. There was no courtesy extended to attempt to get the truck here by Christmas. The lack of respect and interaction is ridiculous. I am still stressed awaiting a response for my registration answer. I would not purchase another vehicle from this dealership, maybe if I was there in person, but most likely not. GM should consider looking into this dealership. Juan, Mario, and Soraya have made this an unpleasant experience and by far the worst experience I have had in 23 years of purchasing vehicles from GM. read more
