I will say that, upon calling the company, their customer service was very polite, nice, and clear,…read morebut the bad rating I am giving comes from the dysfunctional nature of their website. 1) Their sign-up system kept making me create new passwords and then, upon trying to sign in again, telling me that they are incorrect. It was very frustrating. 2) They list shipping times that may not be correct. I went to this site because I thought it would be faster than other commercial sites, but I was wrong. They listed the shipping time to be no longer than 10 days, but did not mention that this meant 10 days after they have the product stocked. I found this out too late and am now forced to give someone their xmas present much after christmas day and into the next year even. I would honestly suggest, with no ill intent, that until the company fixes their website thoroughly, you should probably go with Amazon or eBay.

Kevin runs a gem of a shop in Austin. He always has nice gear (both new and used)…read more More importantly - he supports local music by being open on Saturdays, having repair parts and gear on hand, and keeping close ties with more advanced local repair shops. 5 stars.

Great people fast shipping great customer service. Great selection great value check them out…read moresomething for ages

Listing said the item is "brand new". After I purchased it, they did a bait and switch and told me…read morethey don't have the AC adapter ($45). They refused to adjust price and hoped I would accept the worse offer or refund me. Seller is at best incompetent, unaccommodating, and unaccountable, and at worst a malevolent scammer. BE CAREFUL! chat logs: https://imgur.com/a/lDfhI4a

This is a great place to frequent for vintage musical equipment and instruments. Great prices…read more(often flexible) and things you won't find anywhere else. Things come and go all the time and there's always something "new" to check out. If you love guitars you need to check it out.

Good prices. Used and vintage gear. Knowledgeable owner. Need more mom and pops like this one in…read moretown.

These guys are super-friendly and knowledgeable. Not only do they sell musical instruments and…read moreaccessories, they also do luthier work. Nice to have in the south-central Indiana area.

Look no further if you are in the market to buy or just want to check out a great shop!…read more They did some incredible work setting up my 1973 Conrad acoustic guitar, which plays like a dream now. It was a ton of fun and a few of them even took a minute to play on it too! Brian and the team are top notch and are an excellent resource for all guitar needs.

I am always treated well anytime I've needed to visit to purchase something for my clarinet or when…read moreI had my son's trombone repaired during marching band season. They have a decent selection of instruments, with used options. I actually purchased my son's trombone here after renting for the first year to make sure he would stick with it. I love to support mom and pop places. Sure, it may cost you a few more bucks, but it is worth it!!! Love the friendly service.

Be sure to read all of their policies throughly. We signed my son up for monthly drum lessons,…read morestating that we could cancel any time. After two lessons he decided it wasn't for him. I called the location and they stated that canceling was no problem and that it was take care of. Two months later we are still being charged. Their manager finally responded, basically stating that it was not canceled because I didn't send it in writing. Because of her employees incompetence I am left with the bill.

I came in with a parlor guitar to trade and walked out with some great value. The staff felt like a…read morefamily and were knowledgeable, friendly and patient -- I worked with Bobby and Xander -- and the store is beautiful and large and it seems like they are choosing high-quality stuff so you probably can't go wrong with much in this place. Out front, they have string instruments, guitars, and mangoes and stuff and then in the back they have a huge room, devoted to drumming. There's lots of cables and parts and pieces, they have cases, some keyboards, they have high-quality cables and a few woodwinds. And they have a lot of books for learning. They have a lot of Yamaha stuff here. I took my time on a Friday morning and enjoyed playing a few instruments in one of their little practice rooms. Lots of kids coming in for rock 'n' roll lessons. Parking out front is easy.

Mom knows the best!…read more So shall we go to the source, Moms Music here in Louisville Kentucky is a "must see," for music lovers. Are you a drummer? If you are or are trying to be? Look no further. They have a cool here especially for the drummer and the basics of how too? You can come in and get all sorts of different styles of how to play? For not a lot of your dough! Now how about those other things that we can use to make up the band! The guitar selection is overwhelming. If you feel the need to play and strum that guitar they can arrange that. How about just coming in to jam and listen. You can record here. Change your star and be the rock star that you want to be.

A funky little music store tucked away in an inconspicuous strip, is populated with some chill…read morelocal dudes, musicians and friends. There's an assortment of miscellaneous gear and instruments. The staff is friendly and easy going and encouraged me to play everything in the store (albeit I would tune all the guitars along the way). The front of the store is actually a separate store, filled with pop culture ephemera, vinyl, DVDs (impressive pile), CDs, artifacts, and what-nots. While I shopped guitars my compañeros found and came away with stacks of records, movies, and a set of candelabras. Glad to know these guys are here and hope they stick around for a while.

From the owner: SERVICE!!we specialize in pre-owned muci instruments, amplifiers, sound reinforcement. Also, do…read moreguitar repair. as in electronic re wires on electrics, set-ups on guitars and basses, and other repairs

Took an old guitar in I was gifted to be restrung. Guitar was in relatively rough shape... hadn't…read morebeen touched since the 70's. I left the store with what appeared to be a new guitar. I believe who I worked with his name was Freedom. My hearing is quite poor so my apologies if I heard wrong. First time in the location and won't be my last. I was treated like family. He made my guitar look brand new compared to the condition I brought it in and did his best in the short amount of time he had it. Very professional, very friendly. 10/10 experience.

What happened??! I generally shop during the fall for holiday gifts, and the friendliness is dead…read more Couldn't get anyone to even make eye contact. The selection is meek with mostly basic guitars then excessive signature models. There's minimal middle ground. The guys that were here like 8 months ago are all gone. The bathrooms are gross as well. This is super sad.

I am taking guitar lessons here with Shawn and he is awesome! He is teaching at my speed. I…read moreunderstand things better than you tube could ever explain. With his years of education and practical experience I am getting a well rounded education. He is also very funny. One time I hit a sour note on my acoustic guitar, he made his electric guitar make a "want wa" sound. It cracked me up. I attend class once a week. I feel challenged and excited to go back each time. The current price for a half hour lesson is $20 paid by cash or check, not debit card. I'm an older gal taking lessons, but I've seen his younger students head out with smiles on their faces too. So he teaches a wide range of ages and abilities. This is money well spent. And on that note I better go practice. PS there are other instrument lessons available here too, so call and check that out if your interested.

I've gone to the Music Shoppe plenty of times, and while it can't compete with big box Guitar…read moreCenter prices and selection, the people that work there are great. A quality local music store. Took guitar lessons there for a couple years as well. Good teachers.

Mehas has been in this building since 1976. It is iconic. I've see shops in the area that have…read morepostcards or photos of the store with its sign for sale. I remember going here when I was very small so my sister could have music lessons. It looks just the same. Mehas really does everything. They have a music school. They rent instruments for school kids. They do service and repair. They have Jam Camps. And they don't chase you down as soon as you enter like a lot of guitar stores. Yikes. I think they also order some things for customers. You'll have to ask details on that. I have no specifics. The building is in Historic Downtown Hamilton. The building originally housed a Fitton and Brother store. The lower level was a saloon in the late nineteenth century.

The employees in this store are authentic, extremely helpful and friendly. We did not purchase or…read morerent any instruments from them today but I would in the future and would highly recommend them. They did not try to push us into a purchase or their preferred purchase but rather provided tons of information on various options allowing my wife an I to make informed decisions.