UPDATE REVIEW: A shout out to Wendy for helping us today with our $300 order of ceramic plates, serving trays and bowls. We pulled our car up to the rear delivery area and the items were brought out to our car. Great customer service. read more

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I came to Crate & Barrel at Town Center at Boca Raton to see if they had any spice jars. It was my first time entering this business. This spacious, two-floor store offers a wide selection of home furniture, kitchen & dining items, home decor, and many accessories. Prices range from moderate to expensive, and discounts can be found on selective items. With the assistance of an employee, I was able to find some spice jars; some were sold individually and others as a set. I couldn't make up my mind with how many jars I would need, so I told the employee I have to come back. read more

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The showroom reminds me of an elegant farmhouse theme with black & bone colors throughout. The extreme colorful flower display on the first floor near the escalator sets the tone for the rest of my visit. On the top floor we found a few original wood style coffee tables, buffet tables and a nice tv console. My daughter had a lot of options at moderate prices to choose from for her new house. read more

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BOTH My wife and I recently furnished our home with CnB using the credit card point system THOUSANDS & THOUSANDS of dollars purchase which we thought was a good deal, After months gone by now, still various items are missing from the order, I have paid off one of the CC entirely that should release couple thousand dollars in reward. Come to find out only one of us could use the reward, the reward expires soon, AND when we go to apply the reward dollars they wont apply. None of the associates know whats going on, nobody can answer why I cant check out with my thousands of dollars in reward to buy a stinking coffee table!! Be cautious with these sellers and their system, it seems like a one way deal. The rewards are useless. read more

Cashier took 20 minute to acknowledge me in the store. They served everyone but me and even took people from behind me and helped them first. Very frustrating read more

Shout out to Hailey at the Crate & Barrel Boca Raton store. She is super friendly to work with, attentive and creative with furniture and design guidance. She's a huge asset to C&B and I would Highly Recommend her for your home design needs. read more

Stopped here a bit ago to add stuff to our registry and let me say everyone that works here is so friendly and knowledgeable when it comes to set ups for kitchen tables and so many other things. The staff helped take out plate and napkins and would even place them on various tables to show us what it may look like when we have our own set at the house. The prices for some stuff is rather expensive and you can find a better price for them online because there is always sales on their website (told by the workers themselves). They have almost everything you can think of when it comes to kitchen and living rooms and basically any other room. They have some real nice knife sets and pots and pan sets as well. Prices are rather high but you definitely get what you pay for when it comes to crate and barrel so I'll allow it. Overall a nice location with over the top friendly staff. Definitely will be buying more stuff here again in the future! read more

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Bought my dresser here and I'm anxiously waiting for it to be delivered. Love love love this store... wait did I mentioned that I love this store! I decided to redo my entire life, new furniture, new everything.... Just to bring in my 2024 with positive aura, good stuff, and positive vibes, if you're looking for quality home goods then this is your place for sure! Bought my plates here a few yrs ago and that I'm keeping. Found these modern talking piece of wine glass that are square... taking myself away from the traditional round glass wear! Can't wait to toast to my new place with these beauties as I wash the sun rise on my beautiful balcony!!! Stop by if in the area... :)))) read more

Crate & Barrel - OMG! In LOVE with my new wine glasses!!!! Out with the old in with the new! :))))) - Home Decor Near Me - Boca Raton, Florida

Crate and Barrell is great for many things but I caution you if buying furniture. The quality isn't great. I bough an expensive couch and it came in imperfect. While they tried to fix it, it took about 4-5 deliveries over 7 months, and they still couldn't get it right. The replacement cushions kept coming in dirty and the cushions lumpy, You could see the stuffing underneath the fabric. I finally decided to take a discount instead of spending more months hoping the quality of the manufacturing would improve. read more

do not buy at this store i purchased a carpet and gave me estimates time of receiving the carpet and charge me the full amount than the day come they didn't have the carpet evrey time a checked it was on vac order I went to the store and requested to cancel the order they couldn't cancel and credit me until I put a dispute with my credit card card finally I got my money back back than I order it on line it came faster but all damaged im waiting for the to pick it up and call it a day it happen to my daughter as well the charge her 3 different times this store is a scam they use your money my family will never shop at crate and barrel do your self a Favre and stay away from this store I just ordered a very similar carpet for half price from Macys and it's in stock read more

A very nice showroom that has lots of indoor and outdoor furniture. They actually have two floors. I really liked their outdoor furniture they have displayed in main , including outdoors. Staff was very friendly. I didn't like their bedroom furniture; it seemed overpriced and a bit too simplistic. read more

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They are following Covid regulations so that's good. In fact there is sanitizer near the escalator and they ask you to space yourself 3 steps apart! They have a nice choice of furniture for the home and other assorted items. We were looking at the headboards for my daughter's room but didn't find anything. It's fun to look around as well. I always like to look at the clearance items because you never know what you can find there! read more

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I've always liked Crate & Barrel. This location is one of the best with customer service. As soon as you walk in and want something specific, they assist you right away with walking you to the area the product is in. So one of my really good friends recently got married in November. And she needed to get a few more things for her new house, and we shopped and looked at the options here. It's a multilevel store and has a ton of inventory. I like their online offerings as well, but in store you can tell the finishing of products a lot more. I love the clean/sleek silhouette of dinnerware and serving dishes etc. They also have furniture (sofas, tables, chairs etc)for home in this location. As well as holiday decor and set up throughout the store. Any home furnishings etc needed, Crate & Barrel always has great product.~ read more

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I went to Crate and Barrel in Boca (an hour drive for me) after purchasing a new couch from there a few months ago (which is still yet to be delivered- as expected). I was hoping an associate would help me find a rug to go with the couch. The person helping me (Cindy) was not helpful at all. She seemed bothered by my questions and actually advised me to come a another day and to not buy a rug. She didn't give any suggestions, and no advice when I asked for it - just simply "No just come back when you know what you want". Totally blew me off. I couldn't believe a sales person was actually telling me to leave the store without purchasing anything. I came totally prepared to buy, it was just shocking and felt rude. read more

It's time to update my kitchen so I stopped in to browse and get ideas. This store is well organized and has great displays. Everything is simple to find and the employees are all very friendly and helpful. read more

Crate & Barrel - Store front - Home Decor Near Me - Boca Raton, Florida

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Don't work with the design person, Paula in the Boca Town Center location. She is a liar. She was awful to work with, unhelpful and she lied about my order which ultimately caused it to take a two extra weeks to receive my items - for no reason. I believe she is a manager as well so maybe that someone should consider who the hell they have in positions of authority given how she handles customers. read more

I enjoy browsing and shopping at this store because of the unique selection they have. They're always changing their products and I like that. It keeps things exciting when you browse the store. I was looking for a container to hold purses and found several nice ones to choose from. This is great because I looked another stores and could not even find one that I liked. It seems like they have something for every room in your home. Even the outdoors. Their employees are really experts in their field and are ready to help. I was also impressed because I bought a set of dishes here several years ago but one of them chipped recently. I was able to buy just one dish and replace the one that was damaged at home. This store is a joy the shopping because it is always clean and bright and just a fun place to be. read more

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I went to Crate and Barrel on a small mission to purchase a marble rolling pin that turned out to be a great purchase at a great price...$20. But that is not why I am writing, although I would recommend the rolling pin. Used it today for a pie crust. The staff at the store are incredibly knowledgeable, helpful and pleasant. They offered to hold my heavy package while I shopped at the mall. Special thanks to Marian in the furniture department. She took lots of time to help me understand how sofas are built, the correct fabrics for my needs etc. while fully informed that I was not ready to make a purchase. The location was at Town Center, Boca Raton, Florida read more

My Fiancée and I had an appointment with Jennifer after she called to schedule for the registry. Jennifer proceeded to walk around the store despite Dean ( a very polite employee) calling for her numerous times. She was very uninterested on helping us despite calling us to make the appointment in the first place. It is frustrating to take the time to come and be ignored and not helped when we had an "appointment". I can see why most customers prefer pottery barn and we will never be back. read more

Lots of interesting pieces of furniture and household items, China, blankets, beds, sofas, carpets, chairs, fabrics. Two levels, staff who offered assistance, printed off spec sheets when requested, answered questions. I'd recommend a walk through if you're seeking moderately priced items, some very good sales, and appreciate receptive customer service. Decent prices. Reminds me of the type of furnishings I bought when I was in my 20's. read more

I came here with my fiancé to setup our wedding registry. Truthfully I was running on low sleep & was a bit grumpy that day. We had a wonderful store associate named Chrissy introduce herself & walked us through EVERYTHING we might need to know about a wedding registry. I wasa bit standoff ish at first and Chrissy was honestly amazing at keeping her composure & still going through everything while keeping me on board. By the end of the day I felt alot better & was relieved Chrissy was able to help us find everything we needed while also listening to what we wanted & showing us what applied to us instead of simply trying to upsell. Chrissy was great and this Crate & Barrel is great. We also had another gentleman help us with the cook-wear and I forgot his name, he was very good as well. 5/5 would recommend this location. read more

I shoppe here in a regular basis because they do have a large choice of qfurniture and decorative items. I came today to retrieve invoices from items purchased years ago, and Heather was very helpful. GREAT customer service! Thanks guys read more

Crate & Barrel - Large choice - Home Decor Near Me - Boca Raton, Florida

I was in the Boca Town Center Crate and Barrel on 1/22/22 and was very fortunate to have a wonderful associate by the name of Patricia P help me. Not only was she extremely knowledgeable, she was patient and kind. She went out of her way on a busy day to make phone calls and put in an order for my daughter who lives in another state. Patricia is a great asset to Crate and Barrel. Cindy Bronco read more

Hi, I was shopping in your crate and barrel store in Boca town center on 12/23 2023. I was greeted by a person named Paula and she was showing me rugs and paintings for my home. She was very polite and very knowledgeable. All of a sudden two children come running by jumps on a bed and almost falls off, Paula turns around and asked the child to please not jump on the beds. I looked around for the mother who was 20 yards away looking at sheets, not watching or being a parent to the children leaving them on supervised. I continued shopping and was checking out when the mother of these two children comes over And rudely interrupts my transaction to tell Paula her dissatisfaction of her, for correcting her children. Paula said to the woman that I wanted to make sure your child was safe as he almost fell off the bed, which in my eyes was the truth as I was watching. Instead of apologizing to your sales person For making sure her children were safe The mother started threatening Paula with a bad review on yelp and Your website. It's sad when a bad parent takes out their anger on others for them not doing their job as a parent. I just wanted to go on record as I witnessed the whole incident. This woman was rude, obnoxious and obviously a bad parent. Thank goodness for someone like your sales associate that made these children safe in the store as I'm sure if something happened to one of her children she would be suing your company. thank you for taking the time to read this. Merry Christmas read more

A very clean and well laid out location, though most of the C&Bs are (even in NYC they were reliable for decent restrooms); the type of place you'd do a registry if Sears seemed too redneck and Macy's too Blueblood- just tepid enough for the 'burbs. If you want to class up that table from Ikea 1%... read more

Crate & Barrel - Nice fakes - Home Decor Near Me - Boca Raton, Florida

I love Crate and Barrel, it's the first one I've visited in Florida... Small, but OK on selection.... They need to check too many things on their online catalog - which is not their fault. Staff was very courteous and helpful... The layout didn't work for me, but this locations is still great to browse... read more

Joanne is super amazing. She ran around the store three times to find me the matching set I needed.

Came to C&B looking for a dinette set and was pleasantly surprised by the selection available at this location. I generally like Crate & Barrel for the extensive line of housewares and small appliances. C&B prices are a little steep but it's the old adage: you get what you pay for. I do not see myself paying $175 for a toaster, but for that kind of money it better last a lifetime and then be handed down LOL. A helpful attentive staff and a showroom that encompasses 2 floors make this a must see for C&B fans... read more

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Everyone at this store is incredibly nice and helpful. From greeting you, to not pressuring you, to helping you when asked...wow, wow, wow. Very refreshing as compared to other competitors in the area. Just wanted to give credit where credit was due and thank the employees there for helping with my questions and my eventual order. Keep up the great work! read more

Jan was really helpful in aiding me in selecting new knives. She was great and very kind to us, and seemed to have a lot on her hands because she was dealing with about 4 other customers. She took her time to make sure we had everything we needed, and even helped us out with the price. She deserves a raise! read more

Great location!! We had awesome help at this store --- very attentive and they even packaged our goodies with such care! I was looking for a heart shaped waffle maker and C & B had it at the best price anywhere..!! Very pleased with this store, it's employees and my purchase! Thanks! read more

I came in to return, for a store credit, a Baby Shower Registry gift and the sales associate automatically returned the "gift" back to the purchasers form of payment. When I asked after she passed me the receipt - "Why did this go back to a credit card? This is a gift as shown on the gift receipt I provided" - all she could say was "there's nothing we can do now, you'll just have to call the person who gave you this gift and let them know. This has happened before and there's nothing we can do." I've worked in Retail for 20 years and this response was completely unaccountable & the lack awareness of the fact that this was a gift from a registry I created on your website blew me away. I no longer have the "gift" I was given. And furthermore, the manager on duty, whose name I will leave out of this review, promised we would receive a call from the Store Manager the next day & I have yet to receive a phone call. It has been over a WEEK. Again, I no longer have the gift that was sent to us. Horrible customer service and what's worse was the lack of follow through by management. I will never create a Registry w Crate and Barrel and will also share this experience with friends and family. read more

While I feel the furniture is quality. We ordered our furniture in August 2021 and are still waiting for our chair and ottoman. Believe it or not their site in August indicated in stock and we are still waiting. We will never purchase from crate and barrel again. So disappointed read more

What a mess. The staff openly verbalized their dismay with the lack of adequate management staffing. You can wait 20 minutes for a manager to show up to assist. Their computer system as it interacts with your transactions and history is antiquated and the overall purchasing experience here is "glitchy". Adventure is a better option if you're purchasing something other than a napkin. I buy a lot often for business purposes. I will not return here. These folks need time to reflect. And to C&B corporate- you need 2 managers on staff at ALL times anytime your doors are open. The lack of is problematic. Get it together folks. Nothing is forever. read more

Don't buy furniture from crate and barrel. We recently purchased our first and last piece of furniture from crate & barrel boca and quite frankly it has been the worst furniture buying experience of our lives. Table came scratched, 4 chairs had to come in two separate shipments, showed up to pick up first shipment of chairs when their website said they would be in and the store acted like I was crazy for coming in because "they don't get shipments in Tuesday...." why would your corporate website say Tuesday then? @management - your furniture is just not nice enough to deal with all the hassle it has been. We recently moved to Florida after spending $2500 on a kitchen table and after this horrible crate & barrel buying experience we were happy to spend 5 times as much elsewhere at a customer service oriented furniture store like arhaus.com. If we have one more issue we will be returning it all. Feel free to contact me to learn how you can remedy this issue. read more

Wonderful store carrying all sorts of containers, office supplies and miscellaneous items for use around the house. Pots, glasses etc. I love coming here. Store is bright and very clean. Items are arranged in aisles and well labeled. Service is friendly yet professional. I would certainly do my shopping here again. read more

Great store for home entertaining and household items. Also great place for gift buying. read more

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Staff was outstanding. I needed help loading an item and Jacylan?, Ryan? And ? I feel went above and beyond. It was service mixed with kindness and a sense of humor. Thanks so much. read more

This is simply an awesome Crate and Barrel, through and through. It's in a convenient location and is attached to the mall. (That is to say, you can walk straight into it from the mall itself. Some locations are on mall property, but you have to walk outside of the mall to get there. So, this is perfect for the lazy guy that I am). I can't afford most of the stuff in this place, but if there is a sale going on, you can get some really good deals! I have to say that that the customer service here is PHENOMENAL. I had some stuff in my hands (I didn't get a basket since I didn't think I'd be getting anything!) and an associate offered to hold it for me/get a basket. Every department I went I was asked if I needed help. Checkout also was fast and friendly (you can even get your receipt emailed to you -- how technologically savvy and eco-friendly!) Let's recap: 1. Conveniently attached to the mall. 2. Great deals when you can catch them. 3. EXCELLENT customer service. A solid 5 stars. read more

Great service. Nice stuff. Something for every space. The store itself is always perfectly organized, and it looks like a page in a catalog! The staff is very friendly as well. Their order pickup (for online purchases) is wonderful, quick, and convenient. I love this store..... in fact, I hardly shop anywhere else! read more