These guys are the best true professionals Tom made a house call to come over and help me design my…read moreback door it got here within 3 to 4 weeks they came installed it did a great job I've ordered a second door from them and plan on doing some new windows through them as well

We used them for our first house and they measured incorrectly and had to reorder the windows. It's…read moreok, mistakes happen. We're in our new house now and contacted them about getting a new quote, only to be totally ignored. They never called us back. If they're too busy, the professional way to handle that would be to at least call and tell us.

Friendly, knowledgable customer service always willing to help us find what we're looking for.read more

Luxe salon has the nicest vinyl flooring that I have seen that still looks new after years of heavy…read morefoot traffic. The owner told me that it was purchased from Windsor Plywood on Lyons. The owner Blaine helped us pick a similar product that was right for our needs that we absolutely love. Getting rid of the carpet has been a huge improvement, and the vinyl we chose looks like genuine wood flooring... We have another large flooring project coming up in the future. We will definitely purchase our products from Windsor for that project too:-)

Know what you want, be patient and show some respect, and you will leave a satisfied customer…read more Don't get you feelings hurt if they don't remember you from on time to the next. These guys see dozens of people a day, and most are wearing a mask. I purchased an entry door for my home. I brought in my existing door to transfer the measurements. All holes were drilled correctly to the right size, the hinge areas were routered out, the door was sanded, cleaned, and stain ready when I picked it up. The craftsmanship in the door shop is excellent, and my customer service experience was great. Ask for Quentin Black, and he will take good care of you. Thanks Ugly Duck! Jim M. Spokane Valley

Going to Ugly Duck seemed like a good way to save some money on our huge project - remodeling;…read morevirtually gutting the entire home. We ordered 16 interior doors and one exterior door. First, I never received a printed out invoice. I have looked in all my files and don't know how I missed asking for one except that I was busy coordinating work and scheduling contractors so didn't follow-up. Second, the interior door jams were not paint ready like we had asked for but since I could not find the invoice to double check what they had written down and was busy with other things, I let it go. I decided it wasn't as big-a-deal. Lastly and the reason for this review is the oversized exterior door with glass panels that we purchased for over $1000 (by memory because again - NO INVOICE with the price). We had it stained and installed. Right away it didn't seem to fit right but since we had already spent the time/money, we tried to make it fit. It just got worse with time. I had three different contractors come out to try to fix it when finally someone put a level on the door itself and said that the door is not level or warped and suggested I call Ugly Duck. He also told me that his company don't even buy from Ugly Duck anymore because of quality issues. Since we paid so much for the door, it shouldn't be failing after 2.5-3 years. I called and was called back and told that they wouldn't stand behind it because there is a One Year Warranty - again - no paperwork with our purchase. I was asked if I wanted to buy another door!?!?!?!?!?!? Are you kidding me? $1200 into a stained/installed door that shouldn't fail in 3 years and I am asked if I want to purchase another door? Yeah right. I will be buying another door - from someone else.

Excellent sales and service and installation and very pleased with the dedicated customer service…read moreand quality workmanship. Installed an Infinity Sliding Patio Door with four layers of low e and sound reduction and a hemlock wood trim. Clean installation despite having to cut into the ceramic file floor by using professional protection covering. Also was only a half a day to install. Mike and Ken did a great job all around and came out a few weeks later to replace a bowed screen door and a marred cover piece, and now it looks perfect. Well worth the price but also a reasonable price considering the quality product and installation. Can highly recommend this company and the personnel as a high quality company that really does care about its customers. They are trustworthy and very professional, and Marvin stands behind its products. Michele LaBelle

We provided details of our remodel projects along with photos through the website. After 6 days…read morewithout contact, we followed up with a call, were placed on hold twice with music on maximum. Transferred to Todd who was not prepared and wanted us to start from beginning. We suggested he obtain the information which the receptionist who confirmed it was received, then call us back. He blamed it on a Monday, was arrogant and rude, asking what we wanted. We cancelled the inquiry and thankful that we did so. Our project was $25-30K.

Mark responded right away to my call about a non-operating garage door. His pricing was straight…read moreforward and beat well the other three companies I called. He communicated by text to keep me posted on his arrival. He worked efficiently, and was transparent about what other issues my door had... the implications of my waiting to get recommended work done (and an affirmation that waiting would likely have no serious consequences!). He had supplies with him, making the visit quick as well.

From the owner: Hello Spokane, my name is Mark Villarreal owner/operator of Remarkable Door Company. I am excited…read moreto serve our community with outstanding customer service and amazing products. I believe that a garage door is only as good as the installation. I’ve been in the garage door industry since 2007 and I am passionate about smooth operating doors. Call today for your free estimate! 509-601-8950

Shane Hensley has been our Pella rep for Atlas Building Group for several years now. Shane gets us…read moreour bids in a timely manner, looks out for discounts that help us save money, and meets with framers/project managers before windows go in to double check sizes. We appreciate his help and recommend him highly!

From the owner: Pella Corporation is a leader in designing, testing, manufacturing and installing quality windows…read moreand doors for new construction, remodeling and replacement applications. We have been recognized for our leadership in energy efficiency and sustainable business practices. With Pella, you not only get outstanding quality and energy efficiency for your new or replacement windows and doors, you also get the experience and service of local Pella professionals who are proudly committed to your satisfaction.

Jim was so thorough fixing my garage door. Able to come out same day! I will use again if needed.read more

My garage door opener recently stopped working and eventually discovered that it was due to broken…read moredoor springs (too much load on the motor). After consulting Yelp I found Door Specialties and saw the had five stars. I decided to call them. They answered the phone despite that I called a few minutes before they open. They were able to send a repair person to my home within 2-3 hours who looked over the issue and provided me a quote. He was able to replace the spring and lube the rollers within just a few hours (he had to go get parts). I am extremely impressed with their customer service. They are prompt, provide accurate estimates and go the extra mile. I strongly recommend them!

I have a pole building project going on and was told to check out Discount for the building. I…read morereceived a quote for the lumber and it did beat the price I got from others. I ended up purchasing the lumber for this particular project from a different company but was very happy with the service. In the process of putting up the new building, I had to build a new chicken coop and run. I got a quote and purchased all of that lumber from Discount for a great price. Most recently, I reached out to Chris about getting the metal for my pole building now that we are almost to that step. He worked with my builder and sent me a quote. The price blew anyone else out of the water. I immediately put in the order. Then, to top off the great service, the metal for my 40x64 building was ready the same day(today) I ordered it. Wow!

It's so frustrating The counter people, especially the gal…read morethat works there acts so inconvenienced by customers. We won't we returning. We have given them a few different opportunities. We can shop many other places and get better service and materials.

I am installing a new deck and needed composite decking to finish the job. I went to the big box…read morestores to see what they had as far as samples, and also to pick out the one I wanted. The big box stores were very average as far as the service. They tried hard, but they just didn't have the experience and knowledge regarding composite decking. I was hesitant to go to Windsor because I had just assumed that the price would be more. I was wrong. The pricing was the same as the big box store. When I arrived at Windsor, I was actually greeted before I went into their showroom. One of the employees, Corey, was outside helping a customer. He finished up and came directly to me to help. I was very appreciative. He gave us a quote on decking, and then it was up to me to fit everything into my budget. After about a month, I was ready to pull the trigger. I went back down to the showroom, and service again was exceptional. This time, Rick helped me. I cannot say enough good about Rick. He was extremely responsive, extremely knowledgeable and very, very empathetic. He gave us lots of good advice, and we purchased our decking there. Unfortunately, the decking that was delivered turned out to be defective. However, Rick was extremely responsive and helpful as far as getting the decking replaced. They came to my house and picked up the defective decking, and then ordered more. Unfortunately, the replacement decking was bad too. Rick went right to work again and contacted the factory as far as a new run. The new decking was delivered today and it is very very good. The customer service is what really sold me at Windsor. The pricing was the same, but Windsor provided incredible service. They went to bat for me when things went south, and Rick did everything possible to make sure things were right. Thank you Rick, Corey, and Windsor. They did extremely well. And one more thing ..... Michael, the delivery person, was extremely pleasant and on the ball. He did a great job too.

A large selection and great service. My go to place for wood. Most recent trip was for trim and…read morethey were super helpful from start to finish.