We were very pleased with our experience with Jonathan and Tyler who responded to our request for help with our garage door. They were very professional, did a great job of diagnosing our problems and advising us on the best choice to fix the problem. They quickly installed the new motor and necessary brackets. The cost was very reasonable and we appreciated their knowledge and skills. Very pleased with our experience and highly recommend them. R and C read more

Needed a repair to my garage door. Put in an order through Yelp. Got a call back within minutes, and a service team was here within the hour! ( They were in the neighborhood though!) Great service repairing something I screwed up! cost was just a standard service call. read more

Jonathan from Spokane Overhead Door Co, came to my dad's house to fix a garage door that wasn't closing. He quickly fix it and added a remote that we needed. He didn't stop there. We are selling the place, and he helped me figure out why lights weren't coming on. Now that's above and beyond service. This company was referred to me by my Aunt. You won't go wrong hiring them. read more

I had a new garage door installed by Spokane Overhead Door, and paid the company in full on 6/15/18. The door they installed had a large dent, it didn't seal to the concrete floor when fully closed, and the trim moulding was installed carelessly with misfired staples. I called the company after the installers left and they sent out a second installer who removed some of the misfired staples as they were a safety hazard, and informed me that the trim moulding should have been nailed on in this application (metal pole building). A week later they came out and replaced the weather stripping so that the door would finally seal at the bottom. Fast forward to a month later, 7/15/18, and I still have a dented door, with poorly installed trim moulding. They were scheduled to come out this week to complete the job, but cancelled last minute via an email with yet more excuses. I called the office and asked to speak to the owner and had an unproductive conversation with John. I then felt it would be best to involve the BBB as it had been a month with no resolution. Surprisingly the BBB doesn't list John as the owner, but Christy. I emailed Christy a few days ago, and have heard nothing from her yet. Who knew that having a new garage door installed would be such a long and stressful ordeal? I hope that this company will finally finish the job I paid in full for a month ago, and make things right. -update- Today (8/9/18) I had the install of the garage door completed. I have adjusted my initial 1 star rating up to 3 stars, because the company did remedy all of the initial problems. They were also able to get us some reimbursement from the door manufacturer which was much needed in this case, and very much appreciated. read more

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I needed a broken spring replaced on a garage door and when I called they were super friendly. gave me a reasonable estimate over the phone and was able to replace it same day. I opted to have them replace the spring on my other door as well. They arrived then they said they would and the Technician was friendly and fast. Would use again for sure! read more

I called for service late Tuesday afternoon and Zack was on site the next morning promptly at 10 AM as scheduled. He went right to work on both of our garage doors and had them working perfectly again in under an hour. Excellent service and reasonable pricing too. These guys are the pro's; I highly recommend them for all your overhead door needs!!! read more

The spring on my garage door broke yesterday, and I am so pleased that I called Spokane Overhead Door to come and fix it. First of all, I was able to get a repairman to come the next day (today) to fix it. Second of all, the repairman was OUTSTANDING. He was professional, friendly, and knowledgeable. James gave me a curtesy call to let me know when he would arrive, he explained what had happened, showed me all the repairs he needed to make as well as why they needed to be done - he even showed me how to maintain my garage door so I can extend the life of the components. While nobody wants to spend hundreds of dollars to have something fixed, he made it painless, and I felt it was money well spent. 5-stars to James and 5-stars to Spokane Overhead Door! read more

I needed a part for my garage door and didn't even know what it was called. They told me, over the phone, that they'd have it and they did! Inexpensive and worked great! Good people!! read more

Be careful when asking this company for service. Ask for prices on the phone before they come. Their service techs do not have a price list for parts. They are told to get the most for whatever parts that are replaced. Be careful as to what they are replacing as well. Some parts might not be needed. Don't be tricked into choosing their "long cycle" spring "deal". They won't cover service and by the time you add in the extra cost and the next service call you are paying in some cases more than if you just put the "normal cycle" spring. read more

I apologize to Spokane Overhead Door Company for the mistake I made on July 4, 2016, in posting a review for this company when it was another company, with a very similar name, that had caused me problems. I was contacted here by a man named Jim who informed me of the error. He was very nice, very polite, in his message to me, pointing out my error. If it had been me, I probably would have been furious. Thank you, Jim, and again, I am very sorry. read more

Yet another company in Spokane that does not provide an accurate quote up front. Called these guys to fix a busted spring on my garage door, was quoted about $196+ tax. They were out next day which was fantastic and was able to fix the door in a few hours. Overall service was great. Now here's my issue. When it came time to pay there was suddenly a $200 service fee. When we called to get a quote on the job, not ONCE were we told about a $200 service fee. That would have been valuable info to share with us considering we asked, how much is this job going to be when we called. So now instead of the job costing about $200 as we expected the total was $441. I'm so sick and tired of companies in Spokane doing this! It's deceitful, unethical and WRONG. Start including ALL fees in your quotes. No one likes to be surprised and told AFTER the job is finished that there is a $200 fee we didn't know about. For this reason I don't recommend them, even though they did great work. I'm sick of this BS. read more

I couldn't find the Post Falls outlet to review, so I figured i would weigh-in here. In short, the Post Falls store has incredibly helpful staff, most especially Guy. Guy was kind enough to take the time to explain my options related to materials, finishes, accessories, openers, insulation levels and much more. Guy even explained how buying the highest level of insulation (which is also the most expensive) was likely a waste of money based on how I would be using the doors. I really appreciated that Guy prioritized being honest with me, getting me the most appropriate door for my needs and not trying to just fleece me for the most money possible. The prices of the doors surprised me, too. The doors I selected were higher quality material, higher R value and less expensive than the home improvement stores. I was impressed by Overhead Doors and will only shop here for my garage door needs. THANK YOU, GUY!!! read more

I would give them a zero if I could. My garage door stopped working so I called them to see what was wrong. The worker did some adjustments and the garage door went up and down a few times. He then charge me $157. As he was leaving the garage door stop working again, so I stopped him and had him look at it again. He then told me I needed a new garage door opener and gave me some prices. I said OK let's put one in now so the $157 would apply to the cost. He said he didn't have one on him and that the $157 would be charged a second time when he came to install another. I said I would have to think about it, so the next day I called the owner. Someone took all my information and the situation, I called again and again over the next few days and the owner would not return my call. Finally the salesman called me and quoted me higher prices and said they would waive the $157. I went with another company because I got nothing for $157 from this company. And the owner won't return your calls. read more

My garage door motor stopped working at 830 am on my way out the door for work. I called this company after a quick yelp search. They had a guy out before the end of the day, and they replaced the motor on the spot. They were professional, courteous, and prompt. Awesome company. read more

Cannot believe anyone likes these guys. In the over thirteen years that I've used them, they've misquoted my...more than once, and just recently, they actually CUT the line on my left garage wall opener and now it doesn't work at all! Here's what happened: They came to replace my the opener on the left garage door. After they replaced it (and a couple of hundred dollars later), I kept coming home to the door being opened. When I called them, they came out and said it was because it must be interacting with another neighbor's frequency. Once they left, it still was happening, so when they came back out, they said the only thing to do was disable it and they CUT (yes, they actually cut) the lines to the wall opener - so now it doesn't work from the wall. And they did this without my approval. When I asked them to fix this - stating that this was never a problem for the past 13 years I've had an opener, they said they would not fix what they cut, and they refused to return any of my calls. I only used them over the years because I thought they were the only company in town. Needless to say, I will NOT ever be back. I know some of you have had an ok experience - maybe with a spring replacement...let me just say that if everything works out, then I'm sure they are ok to deal with - however, if something doesn't go well - they will NOT fix their mistakes. I tried to cancel my check, but I couldn't. I still have two cut cords hanging on the wall of my garage, and a wall opener that doesn't work. What a huge disappointment and frustration! read more

Outstanding same day service. The lady who answered the phone was quick to assess what I needed. Committed to same day service, then called and asked if we could see their tech earlier. We had a guy at the house within a few hours! You can tell when an experienced professional knows what they are doing. Within a few minutes he readjusted the heavy wood door, tightened everything up, adjusted the track, lubricated everything and had the door working great. Two previous phone calls to competitors ended since they were unwilling to even come out and look at our wood door. They were very reasonable, done quickly, and solved all our problems. Highly recommended, they do a lot of new installations, and work on all kinds of doors. Residential and commercial. These are the guys. Our techs name was David. A pro all the way. Very happy customer! read more

Same day response and quickly repaired an old garage door for a reasonable price, after another company tried to rip us off. (Their quote was twice as much.) Friendly employees. Would highly recommend! read more

The door installation itself went well, however after a couple of years the opener went bad and they would only sell me a new opener - not provide any assistance in programming the new opener. Then when I tried to program the opener, the instructions did't show which was the "learning" button. When I called for help, they didn't have anyone in the shop to help me on the phone. I then asked for a new instruction manual for the door, but was told they didn't have anyone to help me. VERY LITTLE after sale service!!! Will not use them again if I can help it. read more

I have used this company for the last 7 years. I've had 2 garage door openers installed. For the last 5 years both openers (liftmaster) have given us problems. Half the time they won't shut. Had Spokane overhead come out yesterday. I was told the opener that was installed brand new back in 2013 needs a new circuit board. Of course there is no warranty at least not thru this company. I asked why our old openers lasted 23 years and this one only lasted 5. I was told by Zack that "they just don't make things like they used to. Really? So your telling me I will have to replace my openers every 5 to 6 years. Zack had a attitude when he got here. Basically we were dumb homeowners. Zack you're right they don't make things like they used to "including companies and customer service". I will no longer use or recommend this company. read more

I have had two separate experiences with this company. Both times, everyone involved was courteous and professional. I would call NO OTHER company for my garage door needs. read more

We bought a double garage door, a key pad, 2 remote openers and a supposedly extra quiet motor just over 3 years ago and it installed to replace our existing. It was NEVER quiet and did not sound like the motor and door in the facility sounded. When we called and asked for the guy we bought it from because we were unhappy we were told 1- he was fired the day after we made our purchase. 2- give it a little time to settle in. We gave it tons of time. It was very loud and never quiet. Last week the door started not working properly. Upon calling the company and speaking to Brad twice, I found out that they couldn't tell me anything over the phone and were sending out someone to look at it. He looked at it alright. #1- the motor to the door was improperly set to a very sensitive load so it was stopping because the motor thought something was wrong with the door. #2 It needed lubricated. I was told it should be done every other year. We got charged over $150 for the service call including a $10 fee for the lube of the track. Upon hearing the track needed lubed I was frustrated. We had never been told that. The gentleman let me know that they don't even inform buyers it needs done. It is not part of the policy. He said the motor had been set super sensitive too. So they set us up to need a service call basically and its a scam. Beware of this company. I attempted to call and speak with the manager, who was not it. I tried again to call and left a message but NEVER got a call back. We are very unhappy. Also- guess what- the door is super quiet now. Odd's are that the installers didn't even lube it when they installed it. It sounds like a completely different door! Frustrated and will be filing a complaint with the BBB if we don't hear back by the end of the day today. read more

First time using their service. Contact via phone was painless. Garage door tension spring broke which wasn't an emergency. They sent someone out the next day. Service guy was really friendly and happily provided helpful info. $125 + parts to replace both springs and they lubed and adjusted the door. 45 mins to complete. Definitely happy! read more