Utterly disappointing and maddening…read more Utilizing the free estimate I called these guys first. It is not really free as it is just added into the cost if they fix something for you. What initially was a small job costing me $300 (overcharged on this too) for less than an hour and maybe $15 in supplies ballooned into a $13000 job. Fixed a very minor problem that had I known what it was I could have done myself. Brandon either lacks experience, lacks knowledge or just does not care and I am not sure which of these is worst. They claimed they ran a camera into my sewer line and there was a collapse along the west edge of my home. I said please check the south edge too as that was where water was coming back into my pit. Brandon said it was probably nothing on the south edge that needed repair. Initial verbal estimate for west edge repair was $4500. Unable to secure another estimate in a timely fashion as we were going out of town in 24 hours and more water kept leaking in after dishes, flushing toilets, laundry or showers. We were kind of desperate. I found out I had a rider in my insurance that would cover up to 10K in sewer line repair. Brandon suggested he could write the estimate high and "we both could make some money". At that point I should have never dealt with them but like I just stated we were in a tight spot. SO he proceeds to write a an estimate of $10, 650 for an 80 square foot repair area on the west edge of the house with a clean out that also included the south edge if it needed it. I said I wanted the clean out on the south edge of the house where it would be more hidden and not underneath my entry door. He acknowledged that and said okay. That was a lie. They only fixed a 6 square foot area on the south edge of my home and did not put the clean out there as instructed. What happened to the west edge??? No idea as he never communicated why it was not fixed. Magically while we were away his crew "discovered" that a main line and gutter line were collapsed in my front yard. There was no camera showing the collapses because he couldn't get the camera far enough in because of the repair needed on the west edge. Of course they could pull out root balls and sludge and make it appear like there was some major issue. The price ballooned to $13000...I found out via text message on Yelp while on vacation. And guess where he puts the clean out??? In the front yard which is the worst possible place for our liking. I hate it there. And to top it off they don't clean up the massive dirt pile. He never communicated that the dirt needs to sit. I said I did not want it and would add dirt as needed. I never would have agreed to leave my yard like that and neither should you. He said he would take care of it and another thing I negotiated with him. Brandon never showed and never responded to any communication attempt. Additionally I told him I needed an updated bill of sale stating the work he had completed and how he arrived at the price he did. He was told upwards of 4 times. I need this to file a supplemental claim as my insurance only covered $7600 worth of the job (they said he excessively charged us for what the work that was shown based on what he had written. Essentially they were like he did not do the job as written. He never sent it and again never responded. All I have is a bogus estimate for work he never did and a literal bill of sale just stating $13K owed. I know he did not pull a permit and it was not inspected by City of Chicago. I verified with my alderman's office no permit was issued. Brandon said he would take care of it. He lied. Fun fact about Chicago. It is the only city in Illinois that PVC is not allowed in the ground for sewer lines. Either Brandon did not know or did not care about that and I again am unsure which is worse. The work they did is not up to code per City of Chicago. Without the updated bill of sale stating what was actually done I have no warranty for any work. I also have no ability to report what was done when I go to sell the home. I am unable to file a supplemental claim and try to recoup the excess costs. And I have a stupid looking clean out in my front yard. This entire process has caused me way too much anxiety. I have spent way too much time thinking about it and losing sleep. I have learned from this experience though. Get multiple estimates from different companies regardless of your situation. Get everything written down in a contract. They also charge 5% for credit card use which is a joke. But most importantly you just cannot trust Red Hot Drain. They lack common courtesy, respect for customers, have terrible communication skills and deserve to fail. Contacting Better Business Bureau next and then the state Plumbing Commission.

Came in February 2025 for a pipe leaking from the shower above me . Charged me $750. The shower…read moreis still leaking. This is a picture of my open ceiling. My tenants still can't shower up there. I'm a senior citizen. So I don't have that kind of money to throw away

Great overall experience. Over the last couple of months I have dealt with quite a few contractors…read morefor various projects. I can say this is the first truly professional contractor I have dealt with a very long time where I have been truly satisfied. I had a marble backsplash installed and marble is a very labor-intensive job. Extremely happy with the job they did. I am basically renovating everything in my condo and the marble backsplash is truly one of the focal points now even though I went with a very neutral non busy marble subway tile. If I ever have any tile work done in the future I'm definitely going to call them up and also refer anybody to them for any tile job! They did everything as promised and more. Very satisfied customer here.

Tile was installed with waaaay too much mortar. $1700 later the contractor Sergey never offers to…read moreeven come look at it because all 3 walls are uneven. Home Advisor claims they vetted this company. Clearly they did not!!

Stephen from Edison Electric installed two very delicate chandeliers over my kitchen island. I…read morecan't say enough good things about it. The price was great, the work was meticulous, he went out of his way to help with aesthetic things that weren't strictly part of the job, and he was just all around great to work with. He's not some fly by night or newbie, either - he's incredibly experienced and professional. I know I'm gushing, which is kind of weird, but over the past year of home renovations, including a ton of electrical work, he stands out as the absolute best experience. Absolutely tops.

I'm very pleased with Derek and his work. I've also had tuckpointing done by his father 10 years…read moreago and was never disappointed!

Excellent Quality. They arrived on the job when they said they would and completed the work ahead…read moreof their estimated time. Very pleased with their work!

I've Known Pete & Jenny For Many Years And Have Referred Them To Several Of My Clients Who Have All…read moreBeen Extremely Happy With The End Results With Excellent Customer Service, Ideal Suggestions And Above All Awesome Custom Craftsmanship. If You Are Considering A Home Project, You Owe It To Yourself To Contact Pete & Jenny To Interview A Company Where You Will Not Be Dissapointed With The Outcome!

Excellent builder, high quality materials and craftsmanship, the entire team was responsive to any…read morequestions we had and wonderful to work with. We would highly recommend!

We had a blast working with Beechen and Dill. The entire process from start to finish made this…read moreproject as stress free as it could be. Natalie and Bob in the deign studio were so helpful and have such good advice. We are so happy with the final product and could not recommend Becchen and Dill enough.

Pro Kitchens Design is a perfect example of you get what you pay for. They offer great prices on…read morecabinetry and counters at prices that blow their competitors away. That said, there are several lapses in their services that makes me hesitant to recommend them. First and foremost, they are so overworked their customer service is lacking. After our initial estimate, emails often fell through the cracks and their response times were absurdly slow if they remembered at all. They forget parts of your order and you have to wait through multiple rounds of phone tag and scheduling to resolve any issues. One part was not in stock upon delivery which required us to assemble the unit ourselves, and we waited over two months for missing parts to be delivered to us. The assembly of the cabinets were not without flaws. A few doors were uneven, and the direction of the hinges varied throughout the kitchen. To their credit, the quartz counter installation was perfect, and all the products they delivered were well packaged and arrived unbroken. The measurements for our design were accurate and we had no trouble fitting each item into our kitchen properly. All their staff members are beyond kind and went out of their way to assist us after hours, but it was frustrating to even require that level of service when proper daytime responses would have been sufficient. If Pro Kitchens were to hire more staff to work with the demand of their business they would be more successful and worthy of more stars. TL;DR- Great prices, good quality, poor communication & response times

When I was doing my own remodeling project, I had an issue with my vanity being a custom size that…read moremenards and home depot do not have. I called and Andy was awesome to work with. He was helping us on price and then he even asked us if we wanted then to cut down a top that they have in their showroom. This allowed it to be finished in about 4 days instead of the 2-4 weeks other places told us. We're happy with the cut, color, quality, communication, and service. They had a decent amount of granite options but kitchen cabinets ate their thing. We didn't get cabinets but they were super nice and way cheaper than box stores.

Brian and his crew did an excellent job on my roof and gutters. They were very professional and did…read morea fantastic job. I would highly recommend them to anyone.

I have used Gaffney Construction several times over the years and they always done an excellent…read morejob. I have had a new roof on my home, garage, and siding done by them and always top notch work. Good work and fair pricing.