Pro Kitchens Design is a perfect example of you get what you pay for. They offer great prices on cabinetry and counters at prices that blow their competitors away. That said, there are several lapses in their services that makes me hesitant to recommend them. First and foremost, they are so overworked their customer service is lacking. After our initial estimate, emails often fell through the cracks and their response times were absurdly slow if they remembered at all. They forget parts of your order and you have to wait through multiple rounds of phone tag and scheduling to resolve any issues. One part was not in stock upon delivery which required us to assemble the unit ourselves, and we waited over two months for missing parts to be delivered to us. The assembly of the cabinets were not without flaws. A few doors were uneven, and the direction of the hinges varied throughout the kitchen.
To their credit, the quartz counter installation was perfect, and all the products they delivered were well packaged and arrived unbroken. The measurements for our design were accurate and we had no trouble fitting each item into our kitchen properly. All their staff members are beyond kind and went out of their way to assist us after hours, but it was frustrating to even require that level of service when proper daytime responses would have been sufficient.
If Pro Kitchens were to hire more staff to work with the demand of their business they would be more successful and worthy of more stars.
TL;DR- Great prices, good quality, poor communication & response times read more