We first connected with the Crafted Interiors team as we were writing offers to purchase two adjacent apartments. We relied on their expertise and experience to help walk us through each stage of a massive gut renovation and combination of two one-bedroom apartments.
Once we were in contract, we started the design phase. They listened to our "must haves", our "wish list", and our budget, and came up with several beautiful options. We worked together through budget constraints, building code restrictions, and co-op alteration requirements. The level of care, responsiveness, and ability to see our visions were far beyond our expectations. Between the multiple renderings, detailed materials list, and white-glove service of dealing with our co-op and the NYC DoB, it was clear that we were in good hands. The service-oriented team knows how to efficiently navigate bureaucratic processes while managing a client's expectations.
Once the city and the building approved the plans for our dream home, the construction phase began. The crew was professional, punctual, and clean. They were responsive and proactive and kept the project on schedule even when unforeseen setbacks were presented. It was amazing to have a crew that took pride in the end-product as opposed to cutting corners to get a job done fast. Our project was completed within 30 days of our original target date despite some major setbacks that were beyond the control of the contractor. Given the size of the job, and quality of the work, we were thrilled to finally move in.
Even after we moved in, the crew was still responsive to our questions and needs. Between minor punch list items, and warranty issues on appliances or electrical, they came back and made sure that we were 100% satisfied. Everything about this team exceeded our expectations of a contractor. Working with this team confirms that there are still honest people out there to do business with. read more
