As a fellow business owner myself, I understand how a negative review can affect your business. That's why I did my due diligence in reaching out to Nicole before leaving this review. My expectations were for her to address my concerns, provide even a small level of empathy and I'd continue using her services. Instead, Nicole provided an unacceptable level of customer service and professionalism as a whole. I was unhappy with my dogs grooming. His eyebrows were cut VERY short! He's a schnauzer so they are KNOWN for their beards and eyebrows. Not to mention all of his legs had the weirdest cut. It was long and somewhat fluffy in the back and short almost completely shaven on the front. I was shocked because in the past he's NEVER been cut this way. His last two grooming appts were done by another groomer at Cradled Pups. I can't remember her name but she cut my dog much better than Nicole ever has. I was actually disappointed when Nicole initially called to reschedule our last appt because the other groomer had a death in the family. However things happen and I completely understood. As another reviewer pointed out, her rescheduling process isn't the best by far. Instead of trying to provide some level of empathy for my concerns, Nicole basically told me she's a groomer not a vet. "You should know your dog is matted". This was her EXCUSE for the HIDEOUS cut she gave my dog. When I asked if she saw she'd have to cut so much of his hair off why didn't she call me before doing it ( I was working out of town when she came), she replied that she actually charges more for matted dogs but she didn't charge me. LOL as if she did me a favor!!! I advised her that's not good business for her. If my dog requires extra time or service you should by all means be PAID and you SHOULD NOTIFY me. All in all Nicole seemed to be having a BAD day when she came out to groom. Apparently, she was pressed for time and became irritated that OUR gate was locked when she was finished. Mind you my niece came out to collect my dog literally within 1 min of her texting me he was done. I know because I was watching the cameras. The camera at the front gate caught all of the FIERY ATTITUDE she had to give. She was LIVID that the gate was locked ( As it ALWAYS IS). She always calls or texts when done for me to collect my dog. That day was no different from any other time she's come out to groom. Here's a tip for you NICOLE...don't own your own business if you aren't prepared to pick up the slack WITH A SMILE! YOU CHOSE this as your profession, things happen...employees quit but business must go on. Also, speaking badly about your employees/ex employees, only makes YOU look EVEN WORSE! Needless to say we will NEVER use Cradled Pups again! read more

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We found Nicole on yelp. She did such an amazing job with our beagle Maggie. She was so thorough and sweet to our baby, we will definitely seek her out again. It's been almost a week and our girl still smells fresh. We are looking to get on a schedule with Nicole, just a bit challenging right now with everything that's going on. The most important thing is that our baby was cool and calm after her spa day!! read more

Cradled Pups - Happy pup after a bath! - Pet Groomers Near Me

When you find a great groomer, you usually want to keep them secret so it's easier to get an appointment. But Cradled Pups is so fab, we have to tell everyone! I can't say enough good things. read more

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I truly enjoy Nicole grooming my fur baby Bentley. Her cuts are meticulous and he always smell so good and feels so soft. Thank for making my fur baby handsome for the past two years! We can't wait to see you again next month! read more

The positives. They arrived on time and you can't beat the convenience of them being mobile! I reached and got a prompt response to set an appointment! The negatives: Dishonesty. I totally get things happened, but I don't appreciate them cutting my dog and not acknowledging it. My dog hadn't had a haircut in months because I wanted to grow out his poodle cut. I noticed his nose being cut after a hr or so and Natalie lied. How did you groom a dog and NOT SEE a big RED cut. I wanted to love them so much.. it wasn't the mistake, but how they handled it. read more

Cradled Pups - Pet Groomers Near Me

I updated this review to one star on Friday 9/24. Almost immediately after I finally got a call, several text messages (in which she validated several points I made below), and a Yelp message. I ignored all of it and blocked her. Messages full of excuses and at that that point I had nothing to say. Today 9/24 I got an email at 4:52 from Yelp HQ saying the review was removed. LOL I'm reposting the review again without the supposed objective terms because people need to know what they are dealing with here! No telling who else has had their reviews removed. I raved in my first review but my feelings have changed. It is a hassle to schedule a service and that is a turn off for any business to me. I especially dislike when a business takes over 24 hours to get back to you or causes an inconvenience with no regard to my time. Her response time is NOT 11 hours. Yelp needs to update that. I sent an inquiry on 8/26 at 8:28 to set up an appointment for the end of August or beginning of September. Just to follow up I sent a reply text to a previous message thread, from contact about a previous appointment I had in February, on 8/27 at 4:58pm. She responded to me via Yelp at 5:02 pm with the next availability and also sent me a text message at 5:37pm stating they were fully booked until mid September. I immediately texted her back to inquire on the exact dates available. She quickly responded and mentioned she was not in the office and would have to check. I had no issue with that. On 8/29 at 1:05am, I messaged her on Yelp responding to her previous request to complete the Appointment request form since I hadn't heard back. I messaged her again on 8/31 at 3:28pm to inquire about when I would expect to receive appointment confirmation. They key thing here is that it had now been 5 days since I initially requested to book. Literally 5 freaking days. (For reference I inquired with a similar service PETBOX and was contacted and booked within 24 hours of my initial inquiry.) She messaged me on Yelp 9/1 at 12:53am apologizing for the delay and mentioned staffing issues as the reason, but would reach out to get me booked. She texted me later that day at 2:58pm and stated she had me booked for 9/17. I responded shortly after inquiring about a later appointment time for that date due to my schedule and she informed that they don't do late appointments which is fine. I let her know that I would just take what she had me booked for, which was for 9/17 at 11:30/12. The next day I texted her again at 1:19pm to confirm if I was booked and she stated that I was. I did not respond because there was no need to. Here comes the kicker. I texted her yesterday 9/16 at 11:01am to confirm my appointment that was to happen today 9/17 11:30/12. I had not yet received a day before confirmation, so I figured I would save her the hassle and just go ahead and confirm. She responded at 4:30pm stating she had me booked, but the other groomer had a death in the family so she wouldn't be able to make it, and inquired if I could do Saturday or Sunday. No apology for the inconvenience or anything. I was highly pissed because I felt like that was a quick cop out to cover her behind for either overbooking, didn't actually schedule me, or completely forgot the appointment. How do you wait until end of business day the day before to inform me of this. This should have been relayed to me immediately and that means it should have been a priority for her to get me rescheduled because she totally inconvenienced me. I am certain had I not reached out to her, she would not have said anything. I responded at 4:35pm stating that Sunday would be fine and what time was available due to really needing my dog groomed. Here it is the next day at 7:27pm and I still have yet to get a response. I have booked with another service PETBOX that I called just last night which immediately got back to me today and put me down on the books for their next availability. I advise everyone to spend their money elsewhere. read more

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Updating my review. My previous Maltese that nicole used to groom passed away, but we recently adopted another Maltese puppy and I knew I had to go back to her. When it comes to grooming I trust no one else with my pup but nicole. She is an incredible groomer and so kind and gentle with my pup. My vet even asked where I get him groomed because she does some of the best facial grooming she's ever seen. I recommend and trust cradled pups 100%. read more

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Nicole did such a wonderful job! She's very Knowledgeable and has a true passion for what she does. Best of all; comes to you! Ariel looks great! Thanks Nicole!! read more

Cradled Pups - Pet Groomers Near Me

This was my first time using a mobile groomer and I am extremely happy how it all worked out. The owner is great which is why she's booked weeks in advance so make sure you contact her and get an appointment in! I made my appointment through the app and I get fingered my phone number. I thought I had been canceled but turns out she had been trying to get a hold of me. She was so sweet and fit me in to her schedule the following day because someone had canceled. My dog felt comfortable going with her inside the van and when I picked her up, she wasn't antsy or ready to run away. The owner treats your pets like babies and has almost a decade worth of grooming experience. read more

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My experience with Nicole was phenomenal! From the moment she arrived, I knew she was passionate about animals and really enjoyed her career. My Yorkshire tends to be a little hyper at times, however Nicole was able to give him a fabulous cut! I am forever grateful to find her and look forward to many more haircuts in the near future. read more

Cradled Pups - Aero's Amazing Haircut - Pet Groomers Near Me

I can't say enough good things about Nicole and Cradled Pups! She did the best grooming job on our golden doodle and is so very kind!! Do yourself a favor and call her for your pet grooming needs!! read more

Cradled Pups - Pet Groomers Near Me

Wow. Wow. Wow. Nicole is amazing! We have three big Cane Corsos and bathing them is exhausting. We decided to try out Cradled Pups for the most gentle of our 3 dogs. She did an amazing job. While she was at our house, I let the two more rowdy dogs meet her and her way with them was very impressive. I asked her to come back later the same day and take care of one of the rowdy boys. She did and handled him with no problem! I was pleasantly surprised and the dogs look and smell great! We may try the third rowdy boy next time too. Thank you Nicole for taking such good care of our babies. read more

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Enjoys what she does, her work is exceptional! There is non like it. Professional and takes pride in her work. I would HIGHLY recommend this business read more

I noticed this van driving in the freeway and thought, I need to call them ASAP! I'm a busy single mom and the idea of having them come to our home to perform the grooming service sounded perfect. This team is awesome, competitively priced and sooo convenient! My tech was Nicole and she was amazing! My Texas Heeler looks like a brand new puppy (she's 10) and smells Devine. She was in a great mood after the service and I could tell they really have a passion and skill for their service. Thank you Cradled Pups! read more

I highly recommend Cradled Pups. Nicole has been grooming Jax for about 2 years. She is very professional and very responsive. Jax loves her. It is clear she has a passion for dogs and takes pride in her work. We are always pleased with her work and I love whatever product she uses. It always makes his coat so shiny and the scent lasts for days. read more

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Honestly, don't know what I would do without Cradled Pups. Nicole is truly the best when it comes to my little ones. I have been using mobile groomers since 2012 and I always loved the convenience aspect but never found myself in love with the cuts. I saw the cradled pups truck, reached out to the owner via text and got them on her books. Now its been over 2 years and they absolutely love her! My boys always look great and smell so good, I never have to worry about the end result. I can tell she is passionate about her work and loves animals, which is important to me because I've seen and heard horror grooming stories. To get on the schedule, I just send a text and it works great for my short memory because I often forget they have an appointment until she reaches out to confirm we're still on. LOL! read more

Nicole is a true dog whisperer. My terrier has a fear of groomers and Nicole takes her time to soothe and ease her prior to each service. She is a master groomer. Trust me you won't recognize your pet when she is finished, in the most positive way. She provides the best care and service I have received from a pet professional. She confirms appointments the day before and sends alerts when in route. Nicole is the absolute best read more

I reached out to the owner to get an appointment and she was booked out. I went ahead and waited. Totally worth the wait. I've never seen my dog look so good. Mobile is always a little higher but all the things she does is a great value. She was prompt and took care of my dog Bentley. I will never use another groomer again ever!! Wonderful groom and great customer service. I highly recommend Ms Nicole and her services. read more

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Nikki is the best! My babies love her. They always come back smelling amazing with cute little bows or scarves.

Highly recommend! She's been grooming Murphy for little over a year now and groomed Luna for the first time. I can say, I'll never find an amazing groomer like her. I was worried about Luna, cause I had an experience with a different groomer not wanting to groom her because she's an "aggressive breed" or that she'll move too much. But it's all about the relationship and trust with the groomer and your pets. Nicole does amazing job with her and Murphy! read more

Cradled Pups - Look how happy after her first grooming session! - Pet Groomers Near Me

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I cannot even begin to Express how truly pleased I am with nicole's service! She was on time, arrived with a beautiful smile and took excellent care of my cody! He truly looks like a new dog! And the fact that it's BLACK OWNED is very important to me as it is my goal to support black owned businesses! There was zero issues from start to finish! Great customer service and great grooming service! We are now all screaming WE LOOOOVEEE CRADLED PUPS! read more

Cradled Pups - Before and after! He's back home and back to his handsome self! - Pet Groomers Near Me

Did a great and fast job on my 6lb dog. Would highly recommend. Seems to be an independent business owner, great to support local business around houston. Will use again. read more

Used this mobile grooming service for the first time today and I am soooo happy and so is my fur baby!! It was easy to make an appointment and the response time was good. She arrived on time and asked about my preferences for the grooming. I love that I can have this done at home and my fur baby is not stuck in a crate waiting her turn. Nicole is my new groomer! read more

Cradled Pups - Freshly groomed by Cradled Pups! - Pet Groomers Near Me

I am a grooming salon leader and an Austin area grooming mentor. My mom though lives in Pasadena and as much as I would love to be able to groom her poodle regularly I do not get to visit often enough. My mom has been hesitant about finding another groomer but took a chance with Cradled Pups and has been raving about Nicole to me. She sent me pictures and really seems to like Nicole and the job she did. She said Jax loved Nicole as well. I would just like to say thank you for taking care of my mom's pup and making my mom comfortable and happy. read more

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Mrs. Nicole provided excellent service for my two dogs. You can't beat having such a wonderful, kind, knowledgeable & gentle groomer come to your house to take care of your babies. I will recommend her to everyone that I know, because it is hard finding someone that will be gentle with your precious little ones. Thanks Mrs. Nicole. Sincerely, Sheldon Williams read more

She is awesome and professional!!!! My dog looked beautiful, she came to me of course. She texted a day before to confirm my appt and texted when she was in route. It took about two hours from walking out my house to drop my dog off to sitting in my home and writing this review. Her space is clean and doesn't even smell like she grooms in it. Like a mobile pet spa. I will be using her every three weeks faithfully!! Better than any pets mart read more

I will not and i repeat will not...let anyone groom my dog unless its Craddle PUPS. The quality and professionalism is second to none. Craddle pups is hands down the best Grooming service in Houston. read more

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I've had three appointments with Nicole of Cradled Pups. Only once did she show up, but not before attempting to re-schedule. The other 2 appointments were canceled - 1 time with no excuse. She did a good job the 1 time she showed up, but it's not worth the scheduling hassle. I would recommend that you go elsewhere otherwise your dog will never get groomed. read more

The best Groomer in Houston! Nicole is awesome! We have a playful Pit/Boxer mix who loves to play, but not so much with water. We used to bring Bruce to the pet store for grooming. We would have to get him in the car drop him off then come back and pick him up. Very big hassle. We switched to Cradled Pups a few years ago and haven't looked back since. Nicole's professionalism and passion for dogs is incredible! The customer service you receive from her is top notch. She confirms your appointment the day before. She friendly and always timely. Best part is that you don't have to go anywhere. She comes to you. You can truly see that she has a passion for what she does. If you are looking to give your pet the very best, and let's be honest our pets deserve the best, make an appointment with Cradle Pups today! read more

Nicole did a great job on our border collie/lab mix! He has long hair like a border collie but we like to trim him periodically. Nicole was able to trim his fluff so that it matched perfectly with his shorter hair. Definitely recommend and will be using again! read more

We just used Nicole for our 14 year old maltipoo. She was amazing! Our dog usually comes home from the groomer stressed and exhausted, but not the case this time. It was such a great experience for us and our dog. Thanks Nicole! We have already booked with her for the next grooming! read more

I've been a customer of Cradled Pups for years now! Nicole is the only groomer that I have experienced that really takes the time out to ensure both parent and pet are happy with the service. Every time she grooms Kamille she asks if anything has changed with her and based on the information I provide she offers the best service for my pet. My dog has never been groomed to the standards of Nicole. I've used several grooming salons to include Petsmart, Petco, and other local groomers, but the grooming standards are never consistent, which sometimes leads to me not being satisfied with her haircut. But I have never had this problem with Nicole! She's also very good and experienced with animals so I never have anxiety that my pet will mistreated or mishandled. The plus is she comes to me! There's no inconvenience of having to drive anywhere and I don't have to worry about my pet being in the grooming salon for hours at a time as she's shuffled through the process with other animals. Hands down, if she's not your groomer, you are not giving your pets the best experience that they can have. Kamille (my pet) always come back happy and relaxed like she's literally spent some time at the spa! I am a lifelong customer of Cradled Pups! Thanks Nicole for all you do for me and Kamille! read more

Cradled Pups - Dog - Pet Groomers Near Me

I found Nicole here on Yelp and after comparing rates and reviews among a few different groomers, decided on Cradled Pups. She was very responsive in setting us up with her next available appointment (she is popular and busy for a reason, allow 1-2 weeks for her to get you in). She was on-time and her mobile unit is as professional, clean and state of the art as it gets. We have two very giant dogs - a great dane and a mastiff - both of which she embraced immediately. Neither had EVER been professionally groomed before, so it was a new and uneasy experience for both of the dogs. Nicole was EXCELLENT with both of the dogs and surpassed my expectations. Even though they are twice her size, they both took a liking to her and I was able to relax inside knowing they were in good hands. You can't beat the services for the value - my dogs have never been so clean and smelled so good in 5 years. We booked our next appointment that day, and yesterday she was back for the second time. Went as good as the first. I HIGHLY recommend Nicole for all your mobile grooming needs. After two visits with two giant dogs, we've found our new groomer and I definitely recommend her to you as well. read more

Nicole is awesome!!! On time, very professional, very clean and great with my dogs. I used her for the first time a week ago and she did such a good job!! read more

Exceptional Quality and super attention to detail. My pet is prone to anxiety but she comes out of her personal spa time happy and full of energy. Nicole is absolutely the best. I have tried many groomers in the past, none came near to the wonderful care of pups like Nicole. read more

Nicole was very responsive. I immediately felt very comfortable having her groom Maggie! And boy did Maggie need grooming! Great job Nicole!

Today was our first appointment and it was great. Peanut has never been happier after a grooming appointment. Thanks Nicole and Cradled Pups! read more

Cradled Pups is on !!! Look out , this here young lady is on a mission. Her love of grooming dogs and keeping them looking good is phenomenal. Her passion shows through her work. I am so glad i was referred to her. My baby is happy! She is not scared or shaking when she knows she is getting groomed. I have been to some groomers and she was fearing just to be handled. Cradle Pups has her comfortable and relaxed when getting groomed. Thank you Cradle Pups!!! read more

Cradled Pups - Pet Groomers Near Me

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We are so happy to have found Nicole. We were so tired of using PetSmart to groom our dog. The back and forth, the riding in the car with a nervous dog and waiting for him to be ready was just taking over our weekends. We quickly scheduled a groom for my dog and she came last Saturday 1/19. Nicole is incredibly nice, professional and quick to respond to any of my questions. She even used our dogs special shampoo for his sensitive skin. We were so pleased with her work and my dog looked so handsome after his groom. I definitely recommend Cradled Pups. We are looking forward to scheduling a recurring appointment for our dog. Thanks Nicole! read more

I originally took my (energetic) and slightly matted miniature schnauzer to PetSmart for a cut, unfortunately, they started her cut but didn't finish due to her behavior. I then found Cradled Pups on Yelp and she did an excellent job of taking the time to love on my baby and give her a beautiful cut, and she smells great! Thank you so much!! We'll for sure use her service again! read more