I would like to thank Cracker Barrel and my server, Kristen, for the nice complimentary veteran meal I enjoyed on veterans Day. As always the restaurant was clean and properly staffed. I'm sure all the other veterans appreciated this recognition as well. read more

A decent representation of the franchise. It was a very busy day and getting refills and service was challenging. Also, it was a considerable wait for our food. I had the Smoky Southern Grilled Chicken with hash-brown casserole and pinto beans. The hash-browns had huge chunks of onions and wasn't holding together and was approaching soupy-ness and probably the worst version of this favorite side dish I've ever experienced. My wife had the salad and it was much better. read more

Food is usually good. Service takes too much time and refills are lacking. Typical Cracker Barrel. Time for updates to menu and interior finishes. Don't change your sign but your interior. read more

Very slow service on a Monday night restaurant not full need new staff never coming again

I visit many CB restaurants and always enjoy the food. Besides breakfast, my go to is the maple bacon cheese baked chicken breasts. The sweet maple mixed with bacon and melted cheese is delicious with the chicken. I have to sadly say it was terrible at this location. The chicken breasts were flat and a bit overcooked. There was no maple flavor at all. The dish did not measure up to other CBs where I order this. My husband's chicken and dumplings were like huge dry dough balls with little chicken. Very disappointing. I gave it two stars for service. The staff were so friendly and should be commended on their service. read more

Service was horrible. Took forever and there was a very light crowd. People were complaining to management so we knew we weren't the only ones having a bad experience. We were also given dirty plates. I should have taken a picture but didn't. The food was okay. read more

This was one of the worst experiences I've ever had at a Cracker Barrel. The manager, Jay Williams, refused to serve us because our service dog was not wearing a vest -- even though this is NOT a legal requirement in the state of Georgia. His actions violated ADA protections, and we plan to pursue legal action regarding this incident. Shockingly, instead of resolving the situation professionally, Mr. Williams went so far as to call the police on us, even though we had done nothing wrong. The entire scene was humiliating and completely unnecessary. To make matters worse, several employees were sitting at the front of the restaurant eating and drinking, including Jay himself, which made the environment loud and disorderly. We left feeling disrespected, embarrassed, and deeply disappointed. Cracker Barrel's corporate office needs to retrain this management team immediately and ensure all employees are educated about customer service and ADA law. read more

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Every Cracker Barrel is the same...which means they are truly consistent if you are looking for a certain kind of meal while traveling. There are usually two people working really really hard, and everyone else is just standing around doing nothing. They're always mostly clean, but not totally clean. And the food is good, if you stick to the basics, and also if you never order the green beans. Luckily our server was one of the few "workers" actually working and she was very efficient. I ordered the fried shrimp with mac & cheese, fries and green beans (a mistake, I know, but I was hopeful). The portion was huge and mostly good. The mac & cheese was actually really delicious and the fried shrimp was a little overcooked but not bad. As I walked out of the restaurant, I couldn't help but get sucked into buying some things from the store up front. They just have such fun random things, like earrings and a skull sweater that just had to go home with me. read more

Great experience. Quan was our server and was excellent. She was attentive and sweet as can be

Enjoyed whole evening. We are always greeted by very friendly staff . Food was delicious and our server Brian was excellent! He has been our server several times and always does a Wonderful job. read more

Service and food was very poor. We waited a long time to even get sat down and refills and extra condiments took forever.

I just had dinner at the Cracker Barrel Isenhourstore in Macon, Georgia, and was served by KRISTEN. She was outstanding - answered all my questions quickly and well - made sure my meal was properly prepared and served hot - checked on me several times gave me great service. I'll be back. Nice job, Cracker Barrel, and Kristen!! read more

Always has good food, I been eating here since I was a kid and they always keep up the same energy since day 1.

We stopped in on a road trip- busy sunday and still decided to wait and enjoy the meal. We ordered as soon as the waitress came & waited an hour for our food. We watched the restaurant mostly clear out, and still had horrible service. She forgot two sides of one of our entrees and when she did bring them out, one was wrong. for another meal, i had a side of biscuits and gravy she never brought out. i told her it was okay but i didn't receive it. she said "i brought the biscuits out earlier with the cornbread, i just forgot the gravy" which seemed off. The food was good, just overall a lack of service for our meal. not ideal for traveling! also, the parking isn't great if you are pulling a trailer or uhaul like other cracker barrel's read more

I went to eat chittlins they had uncooked mixed with cooked,I wanted to get manager the chicken livers was to salty pigfeet was not tender I was not pleased.I eat hear once or twice a week . read more

I really love Cracker Barrel, it is a safe haven whenever I travel. It may not give you the memorable ambiance and local flavor, but the surroundings the menu, the consistency means you always know what you are getting. Until that proves not to be true. I ordered the daily special, with apples, hash brown casserole and biscuits. Oh yeah, and some tea. The tea came, it was delicious and refreshing after a long work day. I made my first request asked for honey with my biscuits. My food came, I took a picture and made my second request for biscuits, which were supposed to come with the meal. The daily special was fine, the apples were AMAZING (okay, I like apples) but the potatoes were cold and my tea glass was empty. After searching for my server for the rest of the night, I finally was able to flag him down and make a final request for biscuits, this time "to go". I then went to check out and I got the standard, "were you pleased with the service" to which i said "no", and the host never responded. Then I made a mistake AND FORGOT to write down the tip (since I was obsessing over my biscuits) so I asked the hostess to add 20%, but instead she added 40% and looked flabbergasted when i said it was incorrect. Okay, I get it, I should have done my own math, that is on me. But I patiently waited for 5 or 6 minutes to get a manager to resolve it. Plenty of time for my server to recognize his error, but alas, it was not to be. I don't like leaving negative reviews and I rarely do, but the food and service at this location were less than what I think Cracker Barrel would want. What a shame. On the good side, parking was plentiful and everyone was courteous. read more

Cracker Barrel Old Country Store - Wednesday Night Special - Broccoli Chicken - Breakfast & Brunch Near Me - Macon, Georgia

Clean, friendly and exceptional service. Our food was well prepared and hot. We had the most delightful server. Her name started with an X. She was friendly, happy, helpful and made sure we had everything we needed. Manager stopped by our table also. A delightful stop after a long drive. Thank you, X! read more

The food was good but the server and manager were not on the same page. The server was out of things after we had ordered and wasn't very helpful and didn't tell us until all of our food had come out. The manager said she was sorry and would discount the bill and when it came to she never did. I was very disappointed toward the end as I was on vacation and just stopping for a bite to eat. I wouldn't recommend stopping here. read more

Cracker Barrel Old Country Store - Country Fried Steak, Pancake Tacos - Breakfast & Brunch Near Me - Macon, Georgia

I ordered the chicken and dumplings meal with broccoli and cheese casserole and a loaded sweet potato. The casserole came out cold and they were out of sweet potatoes. This was after I was told that the espresso machine was broke down. I order carrots next, she's out. Then I order fried apples, she's out. I just said never mind at that point. The biscuits were the only good thing I had. The server was nice, but I know she just didn't want to make me an espresso at 8 pm. Restaurant was semi clean but the bathrooms were dirty. read more

Took forever to get our food when we got it, it was cold. Who likes cold eggs?!? The butter would not even melt on my French toast. Manager was RUDE! read more

Chaos reigns. Super busy, long wait and then again at the table. Not their fault necessarily, but that's how it was. Foods a 4. Rest is kinda a two. Was definitely not a quick "swing in and grab something" like we had planned. read more

I wish I had better things to say about this Cracker Barrel. We went for a family brunch because we were visiting from out of town. It was a large party. It was about 12 of us. We got sat rather quickly. But the wait time for our food was over 30 minutes. Our waitress was kind to us, but they didn't make up for the piece of hard plastic that was in my cousins grits. After that everything was just off. No one wanted to eat their food. The manager did comp her meal and gave her a card for a free dessert on her next visit, but they still left us dissatisfied. Hopefully others that day had a better experience. read more

We were in the area for an impromptu visit to the Middle Georgia State University campus (botanical gardens) and this place happened to be a short distance away on the opposite side of I-475. There was a short wait but that was (at least partially) due to their socially-distancing the tables due to COVID. We got seated within ~ 15 minutes of checking in. Our server was fairly efficient and checked back on us often. We got the bread / coffee first followed by our main lunch entrees. I'm giving this place the 5-score maximum mainly because there was really nothing to complain about. The food was delivered in a timely way and was better than average for a Cracker Barrel. If I were in the area again at mealtime, I'd stop by. read more

Stopped in on our way back to Florida and sorry we did. As a party of 5 it seemed to confuse them how they would cram us in at a four seater table when a larger round table was available. As soon as we sat down they wanted to take our order before we even opened the menus. Our mistake as we waited about 45 minutes to get our breakfast which might as well been brunch at this point a table behind us was quite boisterous and apparently required 5 different servers and the manager to attend to as we quietly waited for our food. When we did inquire about 30 mins in they said our ticket was being worked on. Why not 30 mins ago? When the food did arrive some was undercooked and actually cold. We have eaten at cracker barrel several times and have never been as disappointed as we were with the food and service here. I do have to add that it was not busy at all and it appeared they could only handle 1 table at a time. Personally I would never return to this location. read more

Went into Cracker Barrel on Eisenhower Parkway on Saturday in Macon, Ga. Store not busy and many empty tables. Put name in for a party of 6 with the most rude hostess in the world. She was very inpolite to anyone who came up and I let her know it. We waited at least 25 minutes for a table and the hostess walked away from hostess stand and the waiting line to put their names in or be seated was 12 people long. Finally, I ask her how much longer for ours, she turned around walked away, put chairs on two tables together thre the menus down and left. I said is this our table and she nodded. The person behind me waiting to give her name ask her if hostess was here to seat them or take their names and her reply to this older polite customer was I am right here. Fire her ass. Her attitude sucked. If this is the best you can do in hostesses, you are hurting. Will not be back at this location. However, our server Christain H. was remarkable even though he did overcharge our bill but he graciously corrected. read more

Who doesn't love pancakes for dinner?! I know I do and is the only reason I went to cracker barrel as their pancakes are the bomb!! The restaurant wasn't crowded at all but it took forever to get our food. However that's come to be expected for this location. The food was good as expected. Our waitress and the store employees were all great. I tried to make it back out without buying something and that was a FAIL. They always have the cutest knick knacks and accessories that you don't need. read more

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This was the best Cracker Barrel experience ever. From the moment I walked in until we paid we received exceptional service, looking forward to our next visit. read more

Ordered pick up dinner. Ordered fish dinner and steak dinner. Both were delicious. Bag included all items as ordered. Had to wait for items to be prepared...took much longer than they expected but as mentioned, food was well prepared. I would order again! Staff were very sweet! read more

To begin with i feel like our server which was named charity, rushed us into ordering and didn't help us recommend anything while pushing us to order. she was nice, just a little unprofessional, took our order. i ordered the pancake tacos and fried apples, with a side of the broccoli and cheddar casserole, she said that was okay, we waited, our food came and she brought our food WITH our check which i thought was weird beacuse what if i wanted dessert ?? (AGAIN felt pushy) and she asked if it looked good, and i mentioned my broc & ched casserole was missing and she says out loud "oh that's right" comes back about 2 minutes later to inform me they're out, which was a let down but whatever, time goes by, she has yet to check on us, grab us refills, and a point i did not even see her for awhile, she was hiding in the back doing whatever. made me upset, my side of fried apples were not good and room temperature/cold, i wanted to trade it out for a regular hash brown casserole as my side, i had to get up and find the manager, her name was carolyn, she explains out loud "hmm that's weird i didn't know we were out of anything" THAT was a big red flag for me, so either the manager is lying or our server was. either way there was bad communication overall, i was not impressed, food way okay, nothing was really hot but just a little over room temperature/ just warm, i've been to cracker barrel quite a lot growing up, it was always a staple for me and my family growing up. we love it here. this location in particular just isn't good, needs to clean up better, improve staff for sure! we would've been better off with a different server as well. read more

We were in from 9 am to 10:20 am on 12/27. While I approached the hostess with a warm upbeat smile, she did not return the welcome. This was the same with all the staff we encountered with exception to our server, Ace. She was clearly running hard in a pretty empty restaurant, but it was clear they were incredibly short staffed. She did great considering, but we'd never go back. This location is pretty disgusting, which could be from the lack of staff and general attention to the location. The women's bathroom has a dehumidifier in it, but it clearly has t been managed or cleaned in a long time and it's located directly under the paper towels so water falls in it when you get the towels to dry your hands. The electrical cord is also laying on the floor, which creates a fire hazard. The dust and mold accumulation is concerning, and makes you wonder what is lurking in the kitchen. read more

I didn't get what I ordered and when it was "made right" it wasn't very good. My wife ordered the cheddar casserole. It didn't look anything like the photo, it was a surprisingly small portion for the price, And they evidently scraped the pan because much of it was burned. We asked for a replacement and that was just as burned. We are thankful for the cashier and manager who were very sympathetic and took the casserole off the bill. I didn't press the issue of my substandard meal. read more

This is a nice Cracker Barrel just off 475 or i-75, if you go a few miles. I've eaten here 3 times and never had a bad meal. I normally choose the 2 filet trout diner with choice of 3 sides. I chose all green sides with green beans, turnip greens and cabbage. This entire meal is less than 800 calories and near fat free. I get the roll and corn bread, but seldom eat them, just because of my diet. But yes it's good. The service was exceptional and I didn't have to wait for a table. It was October 17, 2019 and the fire place was roaring. Christmas decor was throughout the store. I love walking around the store and just looking at all the items. Of particular interest are the candies of yesterday that can't be bought in a convenience store. read more

We ordered to go. They got our name wrong. They told us 10 min. When we got there 20min later our order wasn't ready. It wasn't busy. We ordered crispy bacon and strawberry jelly added to our order. Our name was wrong on our order. Eggs were under done. Ordered over medium not over easy. The bacon wasn't crispy. The biscuits were hard and dried out. There was no strawberry jelly. The older man in charge of the kitchen area came back unapologetic with new biscuits and crispy bacon with One strawberry jelly. Wouldn't protocol be at least one per biscuit? IDK. Also the bathroom smelled very unclean. We won't visit this location again. read more