We have mixed feelings about this place. First impressions are everything. We were greeted at the hostess station will a great smile and a better greeting by which appeared to be the floor manager. We were then handed off to a very unpleasant and unhappy person by the name of Amiah. Did not say anything to us and did not even smile. I understand it was 0800 on a Saturday but it is your whole job. She tried to seat us at a table against the wall by the window. Any other day this would have been great but the table next to us had a gentleman that had his chair scooted back so there is no way we could have sat on the one side of the table, there was not enough room to get in there even if you were Olive Oyl from Popeye. When we asked to sit one table over she rolled her eyes and let out a big sign and begrudgingly moved us. Once sat we did have a good experience. Our server Rebecca was amazing even though she was spread a bit thin due amount of tables she had. read more

To go never seems to be right . They burnt the pancakes and the whip cream in a cup is litterly water . On two orders of the stuffed cheesecake pancakes . read more

Clair Tinin, your employee, is harassing a 14 year old child online. This behavior is absolutely disgusting, the messages she is sending the child are abhorrent and disrespectful. The way she approaches problems is completely unacceptable and reflects on her workplace. read more

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Cracker Barrel has always been a familiar stop for travelers, and this visit reminded me why. We arrived too late for dinner and left too early for breakfast, which might sound unusual, but that is the rhythm of life on the road. One of the quiet courtesies of the chain is that RVers are welcome to park overnight, with the understanding that it is not a campground. That means keeping generator use minimal, avoiding slide outs, and respecting the lot as a place to rest, not to camp. Even though we missed the main meals, we did step inside for sweets. Mrs. K. has a fondness for the lemon sticks, and while that is not much, it was something, and it honored the spirit of the arrangement. The next breakfast will be at another Cracker Barrel along our journey, and I suspect the biscuits and gravy will taste even better knowing we have kept the tradition alive. This stop was a reminder that sometimes the smallest gestures carry the weight of respect and community when traveling. [Review 1525 of 2025 - 251 in Alabama - 25075 overall] read more

They don't have waffles. Breakfast Wasnt here, but I didn't leave without buying 62 salt shakers. The post card selection was pitiful. The gift shop was nice, but I also watched a lady pay 60 bucks for a blouse... at Cracker Barrel? read more

I just tried to get my food remade cause our food was so bad and they tried to make me pay for it again. why am I haven to pay for the food again if it was wrong 25 dollars is a lot of money to some folks and the fact that this was crazy. I love this place but this left a bad taste in my mouth. I've never had a problem like this but imma step back from eating there cause I'm over it. the 15th is when I got it I was in the hospital and trying to eat good but I'll take a break now read more

I LOVE THE PANCAKES HERE! they are expectacular! Normally I don't like pancakes, this is the only place where I eat it. My husband ordered hasbrwon and it is really good here too read more

Cracker Barrel Old Country Store - American Near Me - Florence, Alabama

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We went at 11:30 on a Saturday November 1st 2025 and waited 30 minutes to get seated. After we ordered our food it took 45 minutes to get and was disappointing how poor the quality was. The green beans were inedible with hard dried bits of old beans and huge stems. The chicken fried chicken was cold with congealed gravy. Super disappointing experience overall. Our waitress was apologizing to all the tables for the long wait. We did show our green beans to the waitress and she acknowledged that they were inedible and recommended that we talk to a manager. At checkout we asked to speak with the manager, but the manager never came. So we ultimately paid the bill and left. read more

I Keep asking myself why we come back to this store. The food is subpar and service is terrible. What has happened normally is a failure to include everything in it to go order. read more

Cracker Barrel Old Country Store - This is an example of the display of a one piece fish with okra. They forgot to slaw and they forgot the corn - American Near Me - Florence, Alabama

Pancakes were not 'Cracker Barrel' standard. Nothing special about you anymore. We haven't been in a year, will not be back in another year or later. Prices UGH! read more

Very Poor Service. Me and my wife eat at Cracker Barrell all the time. We travel a lot and we go to a Cracker Barrell wherever we go. Usually everything is great. Not with this location though. 1. The Hostess looked rude and not interested. 2. The server kept lying to us about the readiness of our food. After 20 minutes of wait, the server brings my sweet potatoe side, all by itself. No steak next to it, no other sides. then 10 minutes later, she tells us that the order is ready and at the window. 15 minutes passes by, we get nothing. It is almost an hour total of wait, with no food, we decide to leave. Don't go to this location if you value your time. read more

First off the retail store is great, and staff is friendly and helpful. I always have great food and service in the restaurant. the stuffed cheesecake pancake breakfast is one of my favorites. I always enjoy this Florence Cracker Barrel! keep up the great work. read more

We noticed for a while now that Cracker Barrel has really declined in their service and food. Today we stopped in Florence to eat breakfast and really wish we had just eaten the free breakfast at the hotel. I think we have eaten at our last CB, at least for a while. No napkins given, no water offered, dirty utensils, and the food was not very good. The ham slice was more like ham jerky. Usually the servers are very friendly, but the person who served us was a grumpy gus and really acted like we were intruding on his time. I always tip no matter how the service, but even though I did I sure didn't feel it. I'll stick to other restaurants for breakfast from now on. Cracker Barrel just isn't what it used to be, and that makes me sad. read more

Have ordered 2 different times within a 2 week period and they cannot seem to get the Chicken Fried Chicken right. Be aware that if you order to-go, you will not get gravy on the chicken. Also ordered extra biscuits and gravy and got only the biscuits... read more

Same old same old! Fantastic as usual! If you don't like country cookin, this may not be the place for you! This is just like memaw used to do it! read more

Poor service and bool food. No Manager on the floor to head off problems. Server had no customer service skill

I have NEVER been to a restaurant that refused my business and Florence Cracker Barrel did just that. My husband walked up to the hostess and the young man said I'm sorry we are not taking any more customers. My husband said what do you mean hostess replied back my manager told me not to take anymore names so my husband said so what do we do? Hostess said I guess you will have to find somewhere else to eat. Fiesta Mexicana in Tuscumbia on HWY 72 never disappoints. Of course I was forced to hit a star to be able to post my comment I do not believe Cracker Barrel even deserved the one star. read more

The cinnamon role pie is dry and not very good. Was very surprised because the food is great and I've never had a dessert that wasn't good.

I had a fine experience with my server but my problem was with the hostess. She was very unfriendly and rude, we couldn't hardly hear what she was saying. My 3 year old son was trying to say something to her( as most children do) and she completely ignored him with a blank stare. I think her name was Nicole. Needless to say my family will not be back. read more

Always fantastic every time I walk through the doors. I know Baron the former GM has moved on to bigger and better things in his life, however I know that the practices and all the policies that he enforced are still being enforced today. I will say that the host on duty this morning had a bit of an attitude problem. Other than that my visit was as spectacular as always. read more

Got peach tea, was given sweet tea. It was corrected. I asked about biscuits half way through our meal- oh they will be ready in a minute. Never once did we get biscuits or cornbread until we got our to go boxes. Asked for hamburger steak with gravy and sautéed onions, none was on it. I tell her, she goes and gets some, I was given some clear stuff that had a slice of raw onion in it. Told the waitress "so this onion is raw" oh you're right! They are just messing everything up aren't they!- she says. Well she's the one that delivered the raw onion in a liquid substance... got a to-go order that was placed in the beginning of us sitting down, as soon as it was brought to us, guess what? Half the stuff was missing in there too. Also hash brown casserole was NOT good this time. Cracker Barrel has always been one of our faves, but I doubt we EVER go back now. Florence, AL read more

Have been a regular breakfast customer since Cracker Barrel opened in Florence. Always receive outstanding service from a waitress we call "Little Jessica" and a waiter named John. However, for the past month or so management has only scheduled two servers to open and Jessica and John are just slammed trying to provide good service. We were there on Father's Day and had to wait 30 minutes to be seated. The service was slow because there again there were only two servers. There was. o one to bus tables so the servers had to wait tables as well as bus tables, etc. Finally a few waiters showed up but things did not improve much. One of them spent 15 minutes talking to friends at a table near us. The dining room looked like a bomb had gone off but she never one time turned around and offered to help Jessica or John even though it was obvious they were struggling. We finally decided to speak to a Manager but it was very clear that he was just going to provide lip service. When we pointed out the waitress that had been visiting with her friends for at least 15 minutes, he said she was probably their friendliest waitress and that that was the only table in her station that was occupied at that time. When we asked why she couldn't help the other servers with their customers, he said that wasn't her job. I think the Manager's name was Jeff. After meeting him it was very evident why the customer service at CB has declined. On one of the busiest days of the year, he didn't have a clue how to provide good customer service. Bet it never entered his mind to get out there on the floor and bus tables or pour coffee. Jessica and John are always outstanding but the manager gets an F. read more

Greeter was having a bad day. Food was disappointing-not up to their own standards. Hope they get it together..

Never have posted a Yelp review, never been inspired to but Wow! That was the most amazingly bad breakfast experience this morning at Cracker Barrel Florence Alabama. The food arrived cold, bad biscuits that fell apart when you tried to pick them up (bad texture, soft and mushy and no flavor), cold lumpy grits, lukewarm coffee, barely warm nasty hash, bacon sopped in grease.. I could go on. Just amazingly bad on so many levels. Breakfast is supposed to make you feel good not bum you out. read more

Food okay. We were seated quickly. Service was terrible. We waited over 30 minutes for our food and we were about ready to leave when our food was brought out . My husband paid while I stayed at the table to ask for a to go box and refills to go. Waited some more. Never got a box or a refill so we gave up and left. The place wasn't all that busy, either. read more

App and website never work. Ever. You'd think a company worth as much as Cracker Barrel would be able to afford a website that doesn't constantly crash. And they've chosen this week to stop taking orders over the phone. So they lost a customer today. Perhaps forever. read more

My first time in this place .breakfast was excellent French toast very good and cheap. read more

Cracker Barrel Old Country Store - Excellent restaurant. The Cracker Barrel - American Near Me - Florence, Alabama

This place is a desaster ! They have shrunk up the food and then shrunk up the plates..... so every thing looks in proportion. Now there website doesn't work relative to ordering on line. I mean covid is not gone away. Get the crap fixed. Total desaster. Don't walk away....run. The management of this company is running it in the ground. While i'm sure she's getting all her bonus ! Desaster. These new style CEO's are experts at getting their bonuses and making everything sound great....while running the company in the ground! read more

Management is poor at times. In order to be satisfied at this restaurant you need to be not hungry and you have to have all day to wait on your food. read more

Ordered breakfast and waited 45 minutes, got up and left. Hostess was unfriendly........will not return, this the third time with poor service. read more

It's breakfast, same ol thing everywhere you go. The breakfast was good overall, the server was decent in her service, however her friendliness and out going personality made it! read more

We have been twice this week with my elderly mother who can't see very well. The hostess sat us at a dark table, when I ask her to be seated at a table with light or by the window so she could read the menu, she replied she only had that one table when in fact there were several empty tables with more light. She simply refused to seat us somewhere else until I asked for the manger. Maybe they should train their hostess to be more accommodating to the elderly. read more

Amazing food - waiter was so nice ( Jakob )

Took my wife here tonight for her birthday. Food was really good. Prices were good for the food we received. Our waitress was tentative and very respectful. Overall our experience was great and we will be back many more times. And for the people complaining about prices, you get what you pay for. Two people and our bill was only $28. Not much more than fast food cost. read more

This is probably the best Cracker Barrel I have ever been too. Great experience from start to finish. Mrs. Evelyn, the manager, stopped by to make sure our experience was great. Great job Cracker Barrel. read more

Rating up from 3 Stars to 4. Everything improved today from service to food quality. Pricing isn't too bad and happy with serving sizes. We will be back. On the bad side the Steaks were a little over cooked and fries on flat plates just makes them go cold faster. Other than that it's a charming place to eat. read more

Cracker Barrel Old Country Store - Decor to bring back times of old - American Near Me - Florence, Alabama

Cracker Barrel has wonderful food and atmosphere but they are really expensive!! Staff are really good at what they do but I just can't get over how expensive it is! read more

There breakfast is always hot and delicious (which is mostly what I always order). The service is usually good with friendly waiters. The only reason I am giving this three stars is the one time I didn't get breakfast I ordered fried chicken and the chicken was undercooked. Personally to me the lemonade is way to sour, it doesn't even taste like they put sugar in, just my opinion though. Overall I will go again for the peach pancakes, that's what keeps me coming!! read more

Standard run of the mill Cracker Barrel. Same as any other. People in this town think it is the only place to have breakfast. It is not. Time to go is at opening in the morning. In late winter here when it is warm out, they have the fire roaring in dining area. Gets hot if you're close. No need for it. My favorite table is next to Murder Dog picture on opposite wall of checkout. The one with the dog and the girl laying down. Don't trust that dog one bit read more

Haven't been in here in months. Have completely given up due to continuously bad food. Can't cook eggs and grits and the country ham was overdone the last 2 times I was in here. May try it again after they've had time to filter out the bad kitchen help but I really don't expect much to happen there. Update: Visited on Saturday, July 21. Much has improved but much more can be done. As always, silverware was filthy. It's always filthy, like it has become an acceptable practice. It's nasty, pure and simple and is why I didn't upgrade to 4 stars. Service was slow but food was good. read more