The service here is horrible. Our server didn't come back to the table to check on us, we had empty drinks for over 10-20 minutes, no syurp for our pancakes and we could not even get any. I perosnalyl walked myself to the kitchen area and was greated by a rude staff memeber when I asked about dirnks. She could've refilled our dinks but instead asked what table we were and all that did was make us wait longer for refills. This place was NOT busy just terribe serivce. The lady that checked us out did not even care just wanted us to pretty much pay and leave. 0/10 in the serivce. But the food is ok if you can deal with the service. read more

Good Ole' Cracker Barrel. Lunchtime for me and kiddo. Good country music with good service was my type of lunch hour. Plenty of seating. Not too crowded which was a plus! Sweet waitress named Reigan served us well and graciously. Very graceful and attentive. We ordered the New Shrimp and sausage grit skillet and grilled cheese sandwich with fries for the kiddo. Everything was okay. Skillet was interesting with flavorful tastes, grits a little undercooked and Shrimps were nice size for a mouthful, could have used more sausage but other than that It was pretty decent. I wouldn't order it again. Biscuits were good. Kiddo loved her grilled cheese. CHECK EM OUT! read more

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On the road today and my wife and I stopped in for lunch at this Cracker Barrel location. It's not really our habit to rate highway chains, but in this case it's called for. This is our first Cracker Barrel stop since the chain began refocusing its image with a slightly more contemporary ambiance and refocused menu options, and now that I've seen it I think it may work well. Still great breakfast choices and down home lunch/dinner combos, but now arranged I believe in an even more appealing package. Check it out! Also kudos today to our server Adam, who was extremely personable and efficient. Thanks, Adam! read more

This place is old, dirty and smells bad. Not a very good place to have a meal when traveling. I had a breakfast meal with cold eggs, barely warm bacon and crispy flat pancakes. I thought pancakes were supposed to be warm and fluffy. Two meals cost $38 + tip = won't be going back. read more

We decided to give Cracker Barrel another chance on this Tuesday afternoon prior to going home We went to an empty hostess stand and stood for quite some time. Cashier looked at us but didn't summon a hostess and finally someone came and walked right past us with no acknowledgement We think she was the manager after another 5 minutes here comes a hostess with no apology Got seated and ordered Food come out which was the Old Timer for me and Mama's pancakes for my wife Food arrived looking like it had been on a warming tray for hours Eggs over easy came hard and dry Hash brown casserole was like warm biscuits resembled hockey pucks. Wifes bacon was discussing and pancakes were dry In short unless your there for a bowel cleaning or enjoy food poisoning stay away We won't be back read more

Ordered take out breakfast and order was perfect. Food is delicious coffee was hot. Mia the to go staff was friendly and helpful when she brought to curbside. Thank you for great breakfast. Put your to go order online dont forget to tip theyre about the only good breakfast around town. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Bourbonnais, Illinois

Went in Saturday Early Evening No wait seating slightly over 1/2 tables occupied. Ordered drinks 1/2 arrived with issues . cold coffee and requested water with lemon forgot lemon other two ok. Ordered 2 steak and shrimp dinners plus other meal and childs dinner. Meals come out no steak sauce or knifes and one of dinners lukewarm at best and hash brown casserole looks like assembled but only in oven couple minutes, potatoes still look like uncooked hash browns with shredded cheese mixed in not warm or browned, also missing one side. Wait staff apologies and leaves proceeded to take another tables order before getting knifes steak sauce or missing side. Returns five minutes later with steak sauce still no steak knifes or missing side. Asked if we needed anything else, told just knifes and missing side (fries). Leaves again comes back again quite some time later with plate of french fries, still no knife for steak that wouldn't cut with butter knife on table .Told him to just take dinner back since went from warm to cold, still no knife. Comes back good 15 to twenty minutes later and proceeded to tell me new steak dinner was ordeed and would be ready in short time. So I said just to just cancel mine. Get my Bill my steak removed but coffee still on bill. I let wife pay bill since probably didn't want to here my answer when asked how was meal. Wife talked to manager when cashier called them took another twenty off bill. read more

The health inspection noted on this site is only as recent as 2024. What about the most recent that closed the restaurant down? This store specifically, increased prices and decreased quality. As a chain, the early years you found scratch cooking. Now, it seems so much is heated from the microwave. They seemed to have followed Olive Garden. The emphasis on making $$$$$, not increasing quality and making the best experience for customers. read more

i usually love cracker barrel but this one is not amazing at all. waiting almost two hours for our food to get the wrong order and cold food. service was not amazing but i understand they are short staffed. in the end the manager took off some of the costs but i would still not recommend this location to anyone. read more

A positive attitude is key. Treat everyone with equal respect and warmth, creating a welcoming experience for all. I would recommend to check your staff on how they're treating the costumers especially when not everyone wants food just a drink! read more

This is the worst Crack Barrel I've ever been to. The service was awful. It took 15 minutes for our waitress to acknowledge us. Once she took our order the food took over an hour. This was a Friday night but it wasn't busy. We ordered a fried chicken salad and a grilled chicken dinner. I ordered a garden salad as a side and it came out with the meal. At every other Cracker Barrel it's came out before. When she brought out the corn bread and biscuit there was one of each and no butter. We come to Bourbonnais for our kids sporting events a couple of times each year and we will never come back to this Cracker Barrel location. read more

Came to Cracker Barrel today (05/10/2026) and was told they had a 25-30 minute wait. Which was fine until we had been waiting for closer to 50 minutes, we proceeded to ask the hostess how much longer and was told we were forgotten about. Ended up being seated shortly afterwards. Our waitress (Trish? Trisha?) greeted us and grabbed our drink order and told us she would be back shortly which she was. We did not wait for drinks long at all. She brought our drinks back and we told her we were ready to order. She told us she would be right back to get our orders, we assumed she had to take the drink tray back or check on her other tickets. We waited 15 minutes for her to return to take our orders. We're not sure if she was hard of hearing or if she thought we were but she was basically yelling at our whole table right in my ear the entire time. After we placed our orders we did NOT see her again for over an HOUR!!!! She never came to check in, she never came to refill our drinks NOTHING! We ended up having to find other waiters and waitresses to ask for things we needed. She then brings most of the food while forgetting an entire order, brought a plate FULL of biscuits with ONE bowl of gravy, and didn't bring some sides that were ordered. At one point while we were telling her what we still needed she just turned around and walked away, I will admit we were extremely frustrated and hangry but all remained calm and respectful. This was hands down the WORST experience I have ever had at a Cracker Barrel, at one point we were also told there was one ticket ahead of us and then she turned around and 10 minutes later told us there were three tickets ahead of us. Very unprofessional, passive aggressive, and an utterly horrible experience. We will never return and I suggest no one wasting their time here. There is an iHOP and Dennys not even a mile away, we will go there from now on. DO NOT EVEN TRY TO GO HERE!!!! read more

Stay away from this place !! The food isn't bad, but some of the waitresses are real touchy about getting compliments on their personality !! One offside comment and they all turn mean and nasty !! read more

What could improve is if my family and I aren't having to wait 18-20 minutes if not longer forwaitstaff to take our orders. The last 3 times we were at this Cracker Barrel the waitstaff didn't take our orders for at least 18-20 minutes if not more. Today we wanted some Cracker Barrel, and again no one is taking our orders and mind you it isn't busy in there, it's a shame really, Cracker Barrel used to be so efficient. read more

So.....my last experience was dubious at best. This time was tons better. I had the meatloaf with 3 sides: 1) mashed potatoes and gravy 2) whole kernel corn 3) hash brown casserole (my favorite) All were prepared fresh and tasted wonderful The service was fast and efficient and as always, love the old fashioned ambiance in Cracker Barrel Overall A+ read more

I was surprised that I was dissatisfied with my take out meal. I typically eat in the restaurant and have always enjoyed my meal. The best part of my take out dinner was the mashed potatoes. There is no better word than NASTY to describe my country fried steak. Will never order it again. I am certain that being served right out of the kitchen would Improve it as it would be crisp as opposed to steamed and soggy from the take out container but the flavor was off as well. The biscuits were hard and the portions seemed smaller that when get eat there. Not that I needed bigger portions of food I half ate and then tossed. Overall, would not do take out again. I don't know if it does not travel well or it was just a bad night. read more

I had the grilled chicken tenders. In fact, that's what I order every time at Cracker Barrel. This location was the best of all my 50 (approximately) visits. The server was right quick with refilling my lemonade. He wasn't particularly friendly but was certainly efficient. The manager stopped at each table and asked how things were. (Very tall guy) I signed up for their rewards program and the cashier showed me how to use my phone number to earn points. Excellent night visit! read more

Slow service, with it not being busy. Worst part was there was an employee (potentially the manager) who could be heard the entire time just complaining and cursing about her personal life, work schedule and gossip. Extremely unprofessional and annoying. Food was good enough but not hot. Might as well of went to a Waffle House for the experience. read more

Great service prompt delivery of drinks. Quick to take orders. Food came out nice hot and fresh. Server was nice friendly and pleasant. Highly recommend! Thanks to server Makenzie!!!! read more

Omg I saw the news and read the news that this restaurant had 8 individuals confirmed with salmonella. I noticed today they are back opened. I called the restaurant to see if they could tell me what happened. Whether it be bad eggs, lettuce whatever. They told me they shut down for renovations. I will never set foot in there again because of their bold faced lie read more

A good old fashioned meal - breakfast or lunch. I'm not sure about dinner. No alcohol - if that's your thing! Recently, I had a bowl of pinto beans and they were delicious...! But I'm a big fan of beans! There was smoked meat. Unfortunately, I don't recall the type of meat but it was very good.....! read more

I'm writing this review from my fiancés account cause it was his first time ever going to Cracker Barrel so decided to just treat him out and he loved it he had the steak and shrimp with a baked potato and I had the grandma sampler with strawberry syrup and our waitress I didn't get her name she was very nice as well she had black knotless braids I tipped her for her good customer service our meals together totaled to $45 so it isn't expensive for couples who want a nice meal but please yall CLEAN YOUR TABLES!!! Stack your plates and stop making it hard for the people who literally walk around carrying food for yall. This isn't the 50s get it together. read more

I don't understand what has happened at this location. It used to be one of the best run Cracker Barrel's in the area. sadly, this is no longer the case. On my last visit I was seated right away, but then I waited. and waited. And waited. Aaaaand waited. After 15 minutes, I got up and left. There were probably a half a dozen waiters that walked past my table and none of them did anything. No "I'll be right with you", no "I'm sorry for the wait, I'll be right back". Nothing. Some wouldn't even make eye contact. I'm not sure if this location has had staff issues, or managerial issues, or perhaps even both. But something has to change here. Corporate needs to step in and do something. And until that happens, I won't be back. read more

I was just at Cracker Barrel with my husband and son and had a great experience. The food was all delicious and hot. It was delivered to our table in a very timely manor. Our server Joe was great at his job and our overall experience was amazing! The past reviews I believe may be false of this establishment. read more

chicken tenders good but silverware dirty asf , fries taste weird but good customer service overall

I came in on my lunch break from work by myself, I was seated fairly quickly there wasn't a lot of people there. I have been sitting there for 30 minutes with no attention from the waiters towards me, never got to order a drink even. Then a African American family came in and they were served right away. I found this very racist towards me and wanted to speak to the manager but she just wanted me to sit back down and said that they will serve me soon. I didn't want to get served here anymore and left. This was a very shitty experience!!! read more

I stopped here on a whim, escaping the northbound traffic from my Totality Eclipse adventure. (I attempted a drive down-state alone after waiting on others to join me but didn't make it to full Totality in time.) Cracker Barrel rarely disappoints me. As soon as I saw the sign off the highway, I knew this would be a great way to console me. Concerned with the impending snarl up I-57 North I ordered take-out, and was greeted by a very pleasant host, with an enthusiastic and helpful personality. My choice was the chicken n' dumplings. It is a piping-hot rich and satisfying entree with plump lumps of dough, and delicious chucks of chicken breast that is slow simmered in Cracker Barrel's own chicken stock. I complimented my meal with two side choices: yummy mac n' cheese & scrumptious fried okra. My favorite tasty corn muffins were included. I took a rest on the rocking chairs on the porch while my meal was prepared, feeling a bit nostalgic I thought of sitting out on the porch of the main house of the farm where I grew up. I snapped out of it, went back inside just in time to hear my name called. I got back in my pickup truck rental and headed back to the city with a smile! read more

Cracker Barrel Old Country Store - I can't wait to dig in! The Eclipse crowd is coming so I'm out! - Breakfast & Brunch Near Me - Bourbonnais, Illinois

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Slowest service ever. Will not ever be returning. Over an hour wait to receive our food with no waitress on sight. No refills on drinks. We waited for the manager who was dealing with other unhappy patrons and she just made poor excuses for the lack of service. Coffee was watered down and our food once we received it was ice cold. Poor management, poor service and the manger offered to pack our food to go. Who wants to eat lunch on the road while trying to drive? read more

I usually make a quick trip to Cracker Barrel if I'm in the middle of a long road trip and need to get something to eat. While the servers here were friendly, the location wasn't very clean. There were used napkins on the floor that put me off. read more

Will NEVER come here again!! Ordered the roast beef that said it was a thick cut was paper thin. Waitress took forever to come to table took forever to get food and drinks and Refill and drinks just bad service all the way around will never come to this place again! When I talk to the manager he said that was their thick cut and I said that's paperthin well that's their thick cut he said I said take it back then I don't want it and he did no apology that's fine. So if you're coming to Bradley stay away from Cracker Barrel they suck!! read more

Cracker Barrel Old Country Store - Don't believe what you read! - Breakfast & Brunch Near Me - Bourbonnais, Illinois

We arrived at 11:30 to our seat. To our surprise, there was quite a few tables with food left on it from previous customers. The staff was very slow moving, and seemed like there was no urgency in service. The waitress we had was not even quick to offer refills on coffee or water. I know some restaurants are short staffed, so I took a walk around and there was plenty of people in the kitchen, including several waitresses. We ordered our food, and it arrived an hour later. I would understand why theres a long wait if there wasn't any servers, but that wasn't the case. It just seemed like there was no actual work ethics at this location. There was no communication on even why everything took so long. I made a comment when paying, about the slow service, but their response was that it was busy (which wasn't really the case). I will most likely not be revisiting this location. read more

Up until a few months ago, I thought this was just the place where grandparents went to socialize with other people their age. I had no idea how great the food was until my dad asked us to go to breakfast as a family and my mind was blown. I'm glad I discovered it because it's become my favorite breakfast spot and I'm officially a regular. I haven't tried their lunch or dinner menus yet, only their breakfast menu. My favorite meal is the Country Boy breakfast. It has a steak, hashbrown casserole, apples and eggs. The first time I got it, I assumed it would be rubbery or low quality and my expectations were low. BUT The steak is always so juicy & melt-in-your-mouth tender. However, I've ordered it medium well, and they still undercook it. I still eat it though.and love every bite of it. The servers are always so friendly and if you tell them what you want, they'll tell you the cheapest way to order it. I love that they're not just trying to take all of your money. The store is fun to peruse while you wait and oh, yes if you come on the weekends, there WILL be a wait. They have lots of Burts Bees products and Yankee candles and other fun stuff that you like but don't really need. A great place to get some last minute Christmas gifts or even a cute "I saw this and thought of you" present. read more

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Slowest service EVER. On a WEDNESDAY, not even the weekend. It took literally nearly a full HOUR before we got ANY food or drinks, and there were many empty tables. We nearly walked out, and feel like we should have. Our food was COLD when it finally arrived. I understand being short-staffed, but they shouldn't keep seating people if they can't handle the customers already waiting an hour for food. That's a management problem. And the female manager was incredibly rude to us when she came around to our table. We used to eat here frequently, but we will NOT be back. We do NOT recommend the Bradley/Bourbonnais IL location, and suggest that hungry diners eat elsewhere or drive to a completely different Cracker Barrel location. read more

Great place to stop while on a road trip. Cracker Barrel offers hearty meals for a reasonable price. Occasionally, the food does not arrive warm if you are ordering with a large group of people. Cracker Barrel also allows campers to park overnight in the back parking lot. The parking lot seems secure and has cameras in the back, but be prepared to wake up early to the sounds of garbage trucks and delivery trucks. read more

Down home cook food patronized by country folks if Illinois. I like this simple because it's the vibe it gives, no pretentious servers, or gimmicky hipster decor. Reasonable price and good food. read more

Very poor service waitress felt so bad and apologized several times more than 50 minutes for a salad and Hand-breaded Fried Chicken Tenders. read more

This was an unpleasant experience. It took 45 min to be seated and over an hour and 1/2 to get our food. Our waitress delivered our drinks, took our order and was MIA the entire wait time. I finally had to go to the hostess station to ask for a manager who assured us our food would be out shortly. 20 additional minutes, hypoglycemic moments, and a very cranky 2 year old later most of our food came out (1 person had to wait 10 more minutes while we ate). We all understood that in todays market staff was probably limited and that it might be a little longer but this was ridiculous! We were given a discount on our ticket only after insisting and tracking the manager down. We will not be returning to this Location, we were there over 2 1/2 hours. We were literally there from 10:50-2:30. I do not recommend this place, it used to be great, hope they can work on things to bring it back. read more

Great food and so many adorable little girl dresses, toys and candies you just can't find anywhere!

Thought we would give this location another try since we had previously gone on a weekend night and it took so long to get our food. I think we were there 2 hours. So here it was a Wednesday evening and the exact wait times. I don't think we will give another try. Hubby got the special - fried turkey. Gritty. Was supposed to come with cranberry relish which by the way states on the menu but the waitress looked at us like we had two heads. Checking out to pay our bill was a chore. We have had enough. read more

Always great food and the service is always good. I love the ambience with the fireplace and the great gift shop. An excellent family restaurant. read more