We were in need of post surgery aids so we came to Congdon's. We were impressed with their large…read moreselection of aids and well being items like pre / post surgery soap, lotion and cream, wound care and dressing, sports medicine - anything you can think of. The store is large, one level wheelchair accessible. There were five staff that I could see assisting folks. The woman that assisted us was professional, discreet, and knowledgeable. She was certified in fitting aids. I'm happy we stopped in today.

Some of the staff at the desk are not very friendly and nice. I called to change my order and…read moremodify the person I was talking too was not very friendly I was not even done talking and she hang up on me. I have a problem with my voice after my surgery I got a cracky voice. Some people they can understand me just need to have a little bit patience on me.

Sean was very respectful to my mother upon meeting her. He was able to provide a second stair lift…read morefor the house. The technicians were friendly and serviced her old chair as well. She is very happy.

I've purchased lots of stuff and had several repairs done and I've always been happy with the…read moreservice. The prices are a little high but that's the case with all medical equipment. My advice would be to never get injured and try to avoid getting old.

As a dental hygiene student, I needed to buy loupes. Recently, several companies visited our school…read moreto showcase their products and explain their policies and warranties. I tried out products from each company and had specific criteria: I wanted something lightweight, stylish, and durable. Good customer service was also very important to me; I didn't want to deal with automated systems or large corporations that only communicate via email. Melissa T. stood out as the sweetest and most professional representative. She was very transparent about their warranty and return policy. The company offers great discounts for students and full-time faculty. When my Ergo needed adjustments, contacting her was super easy--I could just text her, and she responded right away! I am very satisfied and definitely recommend this company.

I was in need of a light to attach to my current loupes. Amanda Knight reached out to me and showed…read moreme some great options as well as letting me try on the new "career changing" loupes! After trying them on, and seeing and feeling my posture in them, I knew I had to have them! It was such a smooth process for fittings, measurements, and the paperwork process! Amanda did wonderful. She answered all my questions, encouraged me and got me through the process! I highly recommend this company and Amanda Knight to help you through the process. These loupes have changed my life.

On September 12th I attended a lung function test at the St Albert location. During the test I was…read morestruggling to breath and follow the instructions given by the technician Sacamnax (spelling). I was becoming frustrated with my inability to complete the test. At NO TIME was I rude or abusive. I left the office and considered the test complete. A follow on test for asthma was booked by the specialist for Tuesday the 2nd of December. Today the 1st of December I received a call informing myself that due to a "complaint" dated the 12th of September my appointment had been cancelled. This complaint alleged that I was rude and abusive to the technician. In a conversation with the receptionist I requested that the clinic manager (Taniny) call me immediately to discuss the allegation. I received the call back shortly after. My two points were, why was I not personally informed of said allegation back in September? The response was a letter had been sent o the referring specialist. This is UNACCEPTABLE when allegations of this kind are made. The specialist did NOT inform me that such a complaint had been made. The second issue is that I have no recourse to redress said complaint. The third thing is that why wait till the EVENING prior to the appointment to call me and inform me that the appointment had been cancelled. The above reeks of incompetence on the part of the company and clinic manager. Frustration DOES NOT equate to rudeness nor abusive behavior. I will be pursuing this matter further.