We were in need of post surgery aids so we came to Congdon's. We were impressed with their large…read moreselection of aids and well being items like pre / post surgery soap, lotion and cream, wound care and dressing, sports medicine - anything you can think of. The store is large, one level wheelchair accessible. There were five staff that I could see assisting folks. The woman that assisted us was professional, discreet, and knowledgeable. She was certified in fitting aids. I'm happy we stopped in today.

Some of the staff at the desk are not very friendly and nice. I called to change my order and…read moremodify the person I was talking too was not very friendly I was not even done talking and she hang up on me. I have a problem with my voice after my surgery I got a cracky voice. Some people they can understand me just need to have a little bit patience on me.

We would like to give a MASSIVE shout out to Ray (don't have his last name sorry) who installed a…read morepole by our bed so hubby can help himself up after his hip replacement next month. He also provided us with a higher toilet seat making it easier for him to go. These things will all make his life easier after his surgery. Ray was informative, helpful and kind as well as very efficient at what he does. Thanks so much Ray!

I was looking for hypoallergenic bandages this place has a wide variety of first aid supplies and I…read morefound what I needed. They have a better selection than any drug store.

Excellent company , customer service was top notch . John was a caring helpful man . I would use…read morethem again in a heartbeat, people in this business that are both knowledgeable and caring are hard to find . His prices were very reasonable as well

This business was recommended to me by a competitor who did not have the product I needed. The…read morecustomer service was EXCELLENT and I purchased an air cast boot at a reasonable price. As a new business, they are ALREADY giving back to the community through an in-house Christmas promotion. Choose a gift and have the option to keep it or donate to a charity. The true spirit of giving back to the community! Thank you and I will continue to support this new business. Verna

Came in the store to top up on some supplies needed after a surgical procedure. I need to preface…read morethis: when my brother was alive, in order for us to care for all his needs at home. Aspen Healthcare was the place that provided all of that. 60cc syringes, g-tube catheters, connectors, all the surgical dressings, right down to the petroleum jelly packets or isles paste. At the age of 8 years old. I could demonstrate how everything was used. I am no stranger as to how things are ran in the store. Yesterday, in some of the supplies that were needed, I needed some thing that was in a box. There was a price on the back of the box. All the boxes have prices on the boxes. With Individual prices or box prices. I just needed a few and I grabbed 6 out of the box. Every single thing that I bought yesterday, had to grab out of a box. Nothing out of the norm. There were 4 other customers in there aside from myself and my two daughters. Jim took over after the customer ahead of me was through. I was not greeted or asked if I found everything that I needed, we were just watched like we were going to steal something. Anyways, Jim started ringing me in and came to the iodine q-tips. He glanced at them and looked in the system for them and then told me that they weren't sold individually that they were sold as the entire box. I said, oh okay; I'll take the entire box then. He walked over to the box by a male customer and very rude and loud told me "dont go around digging in boxes." My daughter was immediately appalled at his tone and lack of discretion in front of other customers. It was like he was trying to embarrass me. I apologized and I let him do his thing, he came to the scalpels and he had to go grab the box for it. That's when I told one of my daughter's that I was going to say something. She immediately left. My other daughter remained. I asked Jim why he called me out for digging in boxes when that's how every item in the counter that I was buying was obtained.... he said well not the closed boxes. Just the ones with the tops cut off. Not true. The scalpels, gauze, adhesive dressings were in closed boxes and same with some of the 22g needles. Not sure if the treatment was because of the way that I was dressed because I had surgery two days ago and walking around with surgical drains hanging out of my body. Or the fact that we are indigenous First Nations. Either way, when I found out that Jim was the owner, I was even more taken back and disappointed. It was a simple mistake Jim. At 40 years old I didn't have to be called out like a child in front of your staff and other customers. Do better

Horrible customer service!! My elderly parents got equipment installed by them and it was done…read moreincorrectly. When my dad called to have it fixed, the owner Jim was incredibly rude and even told my dad he was " messed up in the head". I don't know of anyone who would actually speak to their customers this way. Needless to say , we will never use this business again. It's shameful for the owner to speak to seniors that way. If I could give zero stars I would have.

I recently broke my toe and was only given crutches when I left the hospital. As I've never broken…read moremy toe/foot/leg before, I didn't really know that I might need something else that would make it easier for me to get around. After spending many, many, MANY hours on the couch, I decided I needed something better. I had heard about air casts, which is like a walking brace to put over the foot without putting any weight on my toe. I called around to a few places and Healthcare & Rehab had them for significantly cheaper than the others I called. $145 for a short boot compared to $165. I went in and told the lady working that I needed an air cast. She asked my shoe size and went to the back and got the correct boot. She put it on my foot for me and explained how to pump the air into it and to deflate it at night. We made a little bit of chit chat at the counter when I was paying and she told me to get better soon, etc. I didn't look around at any of the other products, but the store was fairly big and there was lots of stuff, and it seemed neat and organized.

Just wanted to give a shout out to Sal and the crew at Healthcare Solutions in South Edmonton. I…read morewas looking for a scooter that was the best to take on an airplane and suit my mobility issues both on holidays and at home. I checked things on line and also made a few phone calls to other places but but still felt lost. When I phoned Healthcare Solutions in South Edmonton , they connected me with Sal and he made the entire process so easy for me. We both had the internet page up and he walked me through the different options. He answered every question about the scooter itself and airline regulations. I did all this by phone and had my sister pick it up. She called me right after picking it up and raved both about the store and also all the employees she was in contact with. So 5 big thumbs up.

My wife needed to get a walker to help her out. We went to Healthcare Solutions, as we had been…read morethere for other issues. The selection of walkers was extensive. Rebecca helped my wife with selecting the proper walker for her size and needs. Excellent service and would highly recommend.

Sean was very respectful to my mother upon meeting her. He was able to provide a second stair lift…read morefor the house. The technicians were friendly and serviced her old chair as well. She is very happy.

I've purchased lots of stuff and had several repairs done and I've always been happy with the…read moreservice. The prices are a little high but that's the case with all medical equipment. My advice would be to never get injured and try to avoid getting old.

Excellent store and staff. 100% ABDL aware. The staff is amazing and always willing to strike up a…read moreconversation. Oh did I mention 100% ABDL aware!!!! It's a must stop shop if your in the area.

From the owner: Trinity Home Medical is a small home medical supply store located in South Edmonton. We carry a…read morevariety of items for seniors, those with disabilities or anyone needing medical supplies.