Honestly, I was shocked when I was told my daughter would have to pay the $29.95 to try on a dress…read more It was considered a premium service. Staff said if we wanted a discounted dress(there was a rack that was advertised as 30% off) we would have to first pay $29.95 also. Needless to say, we left- Super disappointed.

only reason I'm giving 1 star is because Christina at the dressing room tried to be helpful…read more Despite making an appointment and paying for premium service we were totally ignored. My daughter is a size 12 and the consultant spent more time body shaming her and saying they can't pull what she wants because she's too big. The woman pulled all big fluffy gowns from the plus size rack which is exactly opposite of what my daughter wanted. She embraces her curves and doesn't deserve to be belittled.

I received assistance as soon as I walked in the door. He was able to find my size with a quick…read morelook at me. The suit is top notch, with an excellent price. I chose colors for accessories and was not pushed into buying more than I wanted.

From the owner: Synonymous with value and quality Tip Top Tailors is Ottawa's one stop destination for great suits,…read morecasual wear, rentals and accessories from exceptional brands; tailored in-house for fit.

We're still not sure how the event organizer got my friend's email but we got lucky to arrive just…read moreprior to the start of the "fashion show". The schedule was really vague on when the fashion show was going to occur but there was a goal to get there at the start of the night to get my friend (the engaged one) her free ticket to the January Bridal Show. It was an interesting night with various wedding related vendors and the fashion show wasn't the typical these are the hottest and newest trends but look at these styles and what is or isn't working on the model. The host and owner was very direct with these comments and even stopped the models to show what things would look like if things were adjusted properly in fitting. I felt I learned so much and I'm only the supporting friend in search of a good dress! Afterwards everyone walked around and interacted with vendors plus snooped out the dress selection. Some ladies in the crowd were even trying on dresses (brave as there was a lot of critics giving input with so many ladies in the room walking by as they looked at themselves in the mirrors). There was even one lucky bride that actually found her gown that evening & for shopping that night got 15% off! Everyone else was welcome to book an appointment and have an opportunity to have 10% off if they returned on another night to try dresses. Everything bridal was on the main floor and the second half of the shop looked like it was dedicated to the men's clothing & tuxs. Upstairs there was an area labeled for bridesmaids. That wasn't open during the evening but I was perfectly ok with that being there were a TON of stairs. Lots of fitting rooms all over the main floor and the bathroom was beautiful, clean and a wheelchair would have no problem accessing it even though you need to go all the way to the back of the shop. My friend was really impressed with the owner's personal suggestions to her on what she's looking for and how picky she was with the fit of dresses on people. So she's planning on returning for a quieter day to look at dresses. I'd say if you're ISO a dress this would be worthwhile driving northwest to give this place a look. The very least, you'll know what dress shape you're looking for to best fit your body.

When my older sister got married this is the place we went to try on dresses for her. It was a…read moremagical experience when we were there 5 years ago. So that sister booked an evening appointment for our little sister. Once again this place did not disappoint. This place is grande. It's warm and romantic and the staff are caring and kind. We were the only ones there at first then another few ladies came in. My sisters consultant was Trish. Trish was phenomenal. My sister felt glamorous and special. Trish walked around with Samantha and helped her out kept everything to Sam's budget. Trish you could tell knows what she is doing. She made us all feel amazing as Samantha tried on several gowns. Trish was incredibly helpful and listened to Samantha. She showed us how to change up the dresses to add sparkle here or there and how they can make every alteration needed so that it is perfect. Trish made the experience one of a kind. Samantha found her wedding dress that evening and it was the first one she tried on. I also love that the groom can get his tuxedo rental for free because she purchased a dress. We are also buying our bridesmaid dresses here and we will be requesting Trish. If you want to feel so special and cared for just as you see on "Say Yes to the Dress" this is the place to go. Wonderful selection, great price points and my goodness the customer service was beyond comparable.

I can't say enough good things about Hailey at the Sherwood Park location... she is soooo friendly…read moreand knowledgeable and just a gem!

HORRIBLE customer service. They ordered the wrong colour of suits for our wedding in MAY and we…read morehave STILL not received the refund for the suit (it is 6 months later). I wish I could give 0 stars because it was the worst experience. We went to Tip top after and it was 100000000x better customer service and so much easier to arrange all groomsmen/groom to get the right size and colour for HALF of the price. SUCH a waste of money! The manager of the west end location was arrogant and dismissal of the issue where he would just blame the shipping department without helping at all with the refund process. Still waiting for our money back.... SIX MONTHS LATER. I phoned the 1-800 number I was directed to after it being so long and it wouldn't even go though to anyone. We will never be using them again. I recommend any other bridal parties look elsewhere for more competent workers who can order the correct sizes and colours within the adequate time frame.

This place is a disaster, save the energy and money or spend more elsewhere and don't go. I had…read moresuit jackets rentals only for a wedding and they told me 3 different stories from 3 different people and all 3 thought they knew what was up. Some said make an appointment others said please don't make an appointment, they said to come in mid August then I'm told people should have been there in July. I was also told we couldn't make appointments till August, I haven't even gotten married yet and I have little faith in this place. And it's not like it was free either.

First thing is first! Thanking you so much Trish!!!! Every time I come here she does such a bang on…read morejob. The last bunch of times I have had to get suited up or a sports coat she has been there to make me Look damn good! Trisha has a really good eye for matching colors and pairing up exactly what you are looking for when you ask for something. When other staff have helped me out they have been a beauty for help as well. All and all I honestly don't shop any where else for suits and more. Have not needed to. The reviewer in me wants to try other places out but hey, when the formula is right and someone is exceptional at their job, don't need to go anywhere else

Selection is good but prices are quite high. Service was great in the past, but that is no longer…read morethe case. Don't bother shopping here.

I was quite impressed with the level of service we received when we came here to buy my significant…read moreother some clothing recently. Not only were there enough staff members to serve our needs but they were able to find us some excellent items and direct us to items that fit him the way that he wanted them to fit. Certainly there are only very few Big & Tall Mens Wear stores in Edmonton (and only two George Richards Big & Tall Mens Wear locations) but this one was most excellent. The entrance is outside the mall (park on the eastern side of Safeway). This location has a lot of different garment options available including more formal wear and more casual options. I would definitely return here with my significant other should we need other similar options in the future.

Picked a costume. Turned out the pants were too large. Needed to exchange to a smaller size. same…read moreday. In stock item. Absolutely refused. Told I'd have to spend another $60 dollar. told it was their policy no refundS or exchanging. Would have loved to know that when I spent $180. I would have tried the pants on in store before purchase. Poor policy from my point of view. buyer Beware. I personally will not be shopping there again and encouraging my friends not to as well Over priced as well

RE: Returned costume with cigarette burn…read more I have dealt with Christy and Tessa for a few years now and their journey to their current location on the southside. I have been an enthusiastic, repeat customer. I always have a fun time coming into the store and letting my imagination have its way. For Halloween, I rented an authentic 1970's era polyester tuxedo. I wore it with confidence and had a blast. Upon return, we realised there was a cigarette burn in the middle of the back of the suit jacket. I was surprised and shocked as I did not recall this damage. I took responsibility for the burn and was hoping for a reasonable solution to this surprise and difficult to fix damage. I was very happy with the negotiated outcome to a fair price for me to purchase this item which was no longer in a rentable condition. It was clearly ruined and the damage occurred under my care. After checking with a few of the premium suit manufacturers in Edmonton, I was referred by Harry Rosen to Maple Tailors. The repair was nearly invisible and at an excellent repair cost. I am now the proud owner of an excellent quality tuxedo. I will highly recommend Theatre Garage for excellent and authentic costume rentals and purchases. The owners are highly dedicated to their craft and in supporting local functions and businesses which is refreshing from all of the inferior quality products being sold at discount and chain retailers. My suggestion is to talk to these ladies (Christy, Tessa, and staff) ... they are authentic and committed to offering unique services and products to the Edmonton region. Thanks again, ds

I'm generally a big Simons fan but this location doesn't live up to my expectations compared to…read moreothers. Unlike other locations that sell a good mix of Simons brands like Twik and other popular brands, the women's clothing section in this location is at least 90% house brands. I tend to steer away from these as the quality tends to be lower and not as good value for the price. The men's section seems to have a better mix. If this is an issue for you, the West Ed location is much better. On a positive note, the service is always great. The staff here are friendly and helpful. The store is always quiet and clean.

Lots of nice stuff. If they don't have your size, they'll get it in…read more Clean. Nice dressing rooms. Great displays. 2 levels of shopping. Some good sales. The staff is really nice.