I am so happy this place exists. I forgot the power supply for my machine while on a trip and after a horrible night of sleep we found this place on yelp. I was in luck and they had the power supply I needed. I made the drive and was greeted by friendly workers who had what I needed to make my nights sleep a dream. They had a big selection of masks, hoses, and pillows. Wish I had a store like this close to where I live. read more

We found this store on Yelp after having some bad experiences with mail order supplies. The store is easy to access and the parking is great. Upon entering we were greeted by Carolynn Thomasello, Resupply Therapist. She took a look at my husband's nasal pillow and knew exactly how to help us. We were able to get supplies for his Resmed Airmini as well. What a great find, thanks for having everything we needed. We will be back! read more

Staff was personable and knowledgeable. There was no pressure or upscale of any items. They were practical and kept the costs down for my purchase read more

If you are in the market for CPAP assistance, my brother and I highly recommend CPAP & More! They have a large and diverse supply of equipment in house, allowing a customer to try on different mask variations and access a variety of equipment. Robin, the owner, assisted me initially and then Bruce fine tuned my needs thereafter. Bruce was terrific as he offered thoughtful guidance in helping me choose the right appliance and then listened patiently to my feedback. He was committed to finding the perfect solution for me. The office staff were also friendly and helpful which created a very comfortable environment. What a great team! I highly recommend them! read more

If you are traveling to Truckee or the North Shore of Lake Tahoe and have a CPAP problem, these folks have your solution. I needed a new water tank because I packed the wrong one (don't ask why). After a terrible night of sleep, I found them with a simple internet search. After a quick call, I was on my way!!! Thanks, CPAP & More read more

In the area, and wanted to check them out... As soon as I walked in I was offered help.. Great and knowledgeable customer service. Wanted to get more info on the travel size CPAP machine.. What a bummer, the machine is small and very loud.. plus $$$$.. Glad I stopped in. read more

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Went for sleep study, never got CPAP machine from CPAP & More. Called their office and they said no paperwork was received from Dr. I called the Dr and they sent it again. Waited and still nothing, just called and they said they got the results from the test but no chart notes. The Dr did not call me, CPAP & More did not call me to request more information. Now it has been 1 year and 2 weeks and CPAP & More has told me that the test is no longer valid because it has been too long. Now the whole process has to be started over. read more

CPAP and More are absolutely the best! They are painstaking careful about explaining everything about the CPAP when you go to pick it up. And they are a phone call away for any questions you may have. Robin has been outstanding, she is the best and so incredibly patient. Andrew is also awesome along with the rest of the people who work there! AND, they reach out to you when it is time to replace the tubing and accessories, they stay on top of everything. Couldn't have asked for a better company... I feel very fortunate. Thank you! read more

Robin and her staff are extremely helpful, professional and prompt. I had issues with my previous Bi-pap provider, when I finally changed jobs and insurance providers I found out that I could get my supplies ordered through CPAP & More, a local company! Robin also helped me navigate getting a replacement Bi-Pap. She returns calls and is an advocate for all her patients. I cannot say the same for the other Cpap and durable medical goods providers in town. So again, you can go to the corporate clowns in town for supplies and be miserable with service, or you can call CPAP & More and get a professional. read more

I was visiting the Reno area from out of state and forgot some CPAP supplies. Contacted a number of medical suppliers and got nothing but the run around. Needed doctor's orders to get a simple mask. CPAP and More helped me out. Very courteous, friendly and professional. Thank you so much for exercising common sense and being so helpful. read more

I will definitely be coming back. Very attentive to what I needed and had me in and out in five minutes. Great customer service.

I had been struggling with my CPAP therapy for a long time until I went to CPAP & More. This is a small family-run business, where you are treated as an individual, not a number. The fact that both Robin and Bruce (the owners) wear CPAPs makes a world of difference - they understand first-hand what you are going through. Great people, and great service. Thank you CPAP & More! read more

Great store. Very helpful. I was mistreated at another medical store and it was refreshing to do business with this company. Highly recommend read more

Went into the store desperate, from out of town looking for a small piece I forgot at home. They didn't have the piece but kept looking until they found something that worked. Very very friendly and understanding. I wish they had a store in my hometown. I would highly recommend this store!!! read more

Robin & her team are knowledgeable about all things to do with breathing. They are advocates at the State Capital pushing for affordable & accessible health care options. They have many years of experience & really care about their patients. No problem is too complicated for them and they work tirelessly to make sure that their patients are safe. CPAP & More is available 24 hours for their patients. Call today for an assessment - whether you need a specialized pillow, face mask for your CPAP machine, an oxygen tank. They have EVERYTHING you need & accept all insurances. read more

Unfortunately they do not accept Medicare Advantage for payment of CPAP supplies. It's a shame since they are the only suppliers local to Reno. read more

The only place in the Reno area sells supplies!! Opened up the case for my Cpap and forgot the hose and mask. Quick trip to their store and I was all set. The staff/owners are so helpful and took the time to answer all my questions. I would give more stars if I could. read more

My husband thinks this store is excellent. He gets all of his supplies there. He says the proprietors are very nice.

The people at CPAP & More have been awesome! They have been courteous at every turn, from phone calls to in-person visits. The wait for CPAP machines is 3 to 4 months (through no fault of their own, but rather awaiting micro chips). I was able to obtain a machine during my wait and they set it up for me free of charge, got me in for a mask fitting so I could purchase a mask for it and answered all of my questions. My machine finally arrived last week and I met with their respiratory therapist who was also wonderful. She listened carefully to how my CPAP usuage was going, made helpful suggestions, explained the differences between the old and new machines and again, answered every question! I highly recommend this business! read more

Extremely helpful with CPAP equipment options and supplies, and affordable. I would much rather give my money to this business than Lincare, even without being able to use insurance. read more

I cannot say enough good things about the people at CPAP & More. They are very professional, knowledgeable, caring and helpful. While visiting Nevada, I realized that an essential component was missing from my CPAP as a result of changing things out for travel. I found CPAP & More on Yelp and google, and am so glad that I went there. Although I was from out of town and only looking for a small part (but important because I couldn't use my cpap without it) the staff treated me as a valued customer. Not only did they go way out of their way to secure the part, but they also took the time to discuss how to get the best results with my recently acquired mask (which came from a provider near my home). For them it clearly wasn't about the money, but rather it was about being sure that the cpap therapy worked as well as possible. They didn't have to take the time to help an out of towner to the degree that they did, but doing a professional job in all circumstances and helping people seems to be in their DNA. The large selection of masks, CPAP & BiPap devices and other durable medical equipment was impressive. Searching for the right mask can be an ordeal, and they had an amazing selection. Even more important, they had the expertise and caring to provide guidance on how maximize the effectiveness and use. I strongly recommend trying CPAP & More, whether you go in the store (which is well worth the time because of their expertise and customer service) or order online. read more

I found this place online and needed help with my current CPAP. I arrived 3 minutes prior to them closing and I could tell they were packing things up and ready to head out. All too often, be it a department store or fast food place, employees think only about their comfort, their time and convenience vs their customers. Not with these people! They were amazing, as they helped me find the two items I needed and we were laughing and joking during the ten minutes I was there! I've been to other places to purchase C-PAP items and all too often I feel like I'm bothering them. I would wager it's because they don't use CPAP's themselves and have no idea how amazing and crucial they are to one's well being! It's no wonder why they 'get it', since all three of them I found out use the products. When it comes to CPAP supplies, look no further!!! read more

Robin is awesome! Has always puts my needs as a customer first, takes the time to ensure I understand the product and that the equipment is working right. Thanks for the great service, your help is greatly appreciated. read more

If I could provide this company with 10 stars hands down I would! This company has been amazing to me every time I have needed them. The staff are always so kind and respectful, and they show empathy for your needs! If you ever need supplies for CPAP I would highly recommend working with them as a provider! read more

I love these folks!!! They always go above and beyond in fantastic customer service. That they actually care about each patient is clearly demonstrated with each transaction and they take the time to make sure all your questions are answered in a way that you can understand. They are wonderful about giving road tested referrals to other providers of services, such as repair, etc., which takes the guesswork out of finding good folks. Robin and her team will take splendid care of all your needs and help educate you on best practices as well. Outstanding!!!! read more

Came up to Reno for some R&R and discovered that the "cushion" for my cpap mask was missing. Been using it so long and now I can't sleep without my mask on. The staff at this store was super friendly and super helpful. They got me fitted in a few minutes and I was done. Hats off to the crew. read more

Worse company ever. They come up with so many excuses....that you end up deferring until they have no more excuses. Husband ordered with a hand delivered prescription from his doctor for a new machine in June 2022. Now it's October and they are lying about it be8ng ordered. Such a crazy ran company DO NOT BUY your machine from them. read more

outstanding knowledgeable staff. I have used CPAP machines fir 30 years. universallay these vendors are pretty bad, unresponsive staf, lost paper work, etc. CPAP & More is the exception!!!! takes Medicare. love these folks. read more

Can't say enough about how nice and kind these people are. Second visit here, and they immediately know the answers and solutions! Customer service of a kind, that one does not find these days read more

A couple of weeks ago I had the worst cold I've had in years. It landed me in the ER since I have asthma. The doctor prescribed me a nebulizer, and my pharmacy (CVS) doesn't carry them. Luckily, one of the pharmacists told me about CPAP & More, so I went over there and asked them if they had any. Unfortunately they were sold out. Wendy, one of the staff went out of her way to call other competing companies on my behalf to see if they had any in stock. This, to me, IS the epitome of amazing customer service is. She could have said, "Sorry, we're sold out." and gone about her day, but she didn't. I was sooooo sick and miserable from my cold that her help was so appreciated. She wasn't able to find me one, but I just had to praise this business for trying to help. Thank you so much!! read more

I have been using CPAP & More for over a year, having previously had a bad experience at another business in a closer location. Robin and Bruce run a professional operation with phenomenal customer service. Once, when out of state and needing a replacement part, I received no help from every business I called. I contacted CPAP & More and they went through their national sales rep and found a nearby business who gave me the part for free. They continue to make sure I have everything I need when I need it and the customer service only gets better if that's possible. The best part is that CPAP & More is known and trusted by my doctor and that leaves nothing for me to do except go to receive the best service. All the experts have gotten together to make sure I'm taken care of with no effort or worry on my part. Everyone at CPAP & More is happy, friendly and ready to help at all times. read more

When I tried out the battery, I found that the machine lost power after about two hours. I went back to the store, and it turned out that the sales person had given me the wrong inverter -- one that was meant for charging the battery, rather than for running the machine. He said he wasn't as experienced with ResMed machines, which is what I have, because it's not what the local sleep specialist usually prescribes. He gave me the correct power converter on the spot. I went to the Supercuts next door, and about 15 minutes later when I came out, the sales person came running out of the store to tell me that in that 15 minutes, he'd spoken with the ResMed rep and confirmed that the converter he gave me was the right one. I was able to successfully use it all night long after that. Great service! read more

Can't really say much more than the other reviews. The ladies here go way above and beyond to make you feel comfortable. I have been to 2 other "providers" in town (and these were ones not listed in other people's reviews either) - they ranged from incompetent to completely dysfunctional. Not CPAP and More though. The only bummer is they don't take my insurance, but when it comes to your health, you have to do what's right despite the costs. This is the shining light amongst providers in Reno. I won't go anywhere else. read more

FINALLY! A CPAP supplier who gives a d _ _ _ and who knows what they're doing. I have hired and fired two other stores in the area and was ready to throw in the towel and throw my CPAP machine in the trash. Having a good, knowledgeable store and adviser is everything, people. Key Medical was a disaster, so I tried Bennett. I got a mask that was about 50% okay but still, it was pretty much hell trying to get it to work and it woke me up continually. My doctor suggested I try CPAP and More. They were not on my insurance, but they were a last ditch effort to get this right before I go back to the land of low oxygen and heart issues. What a delight! I was given a same day appointment, for gosh sakes. Key was 3 weeks out and at on one occasion, I was made to wait 6 weeks and fought with rude people at the front desk. Bennett didn't usually return calls and was 2-5 days out for an appointment. They continually botched my supplies order or charged and forgot to ship, and it was just infuriating. The gal at the front desk at CPAP and more really taught me a lot I didn't know and gave me lots of great pointers. Since they were not on my insurance I was asked to pay $50 for the visit and it would be applied to a mask if I it (which I did). The owner took me into the fit room and the first mask he put on me has been a wonder. I am FINALLY sleeping well. With previous masks I'd wake up all night long with air blowing out my mouth and horrible noises coming from my face. Before that I went through six masks that didn't work for me from Bennett. I HAVE to keep going to Bennett until my machine is paid for, then I intend to switch to Cpap and More for all my supplies. My gosh it was well worth the money and you know, all supplies go on deductible anyway, so with Bennett you end up paying out of pocket more or less. Might as well just buy from this store. What a breath of fresh air! read more

I've been using CPAP and More for over a year. I had gone through two other suppliers before finding them. I reviewed them early on but wanted to review again to say that after a year, I remain extremely happy with this supplier. Their customer service goes above and beyond. They are always kind and compassionate. Their store front is staffed and open daily. A real person answers the phone. They respond quickly to e-mails. Now with the Phillips Respironics Recall upon us, I cannot imagine going through this ordeal without being in their competent hands. I am a retired RN and ran a business for 32 years. I know good patient care and service when I see it. Robin, Bruce, Wendy, and Isabelle are the real deal. read more

On vacation from Washington State and forgot a part to my CPAP. Over 700 miles away it's not like I can go back and get it. I called Lincare and they directed to CPAP & More. Told them my situation and they hooked me up with a part at no cost! I offered to pay and they wouldn't hear of it. The woman and man who helped me out, VERY friendly and courteous!! Highly recommend this store! read more

Great staff, I had so many questions being a first time cpap user... You might find things online cheaper but you will never get this kind of service online. I will continue to support local because they deserve it. read more

Very disappointed with CPAP & More. I had an appointment and drove from Minden with prescription in hand. The appointment was to transfer service because I was moving. The lady took a copy of my prescription. A couple of weeks later they called and said they didn't have a copy of the prescription. The phone message they left gave two differing email addresses to send a copy of the prescription. I sent it to both. Never heard back from them. What a waste of time. Guess I should be happy that I found out that they are incompetent prior to transferring service. I have since found a competent group in Carson City. read more

I have been dealing with Cpap and More since they opened. They are experienced, knowledgeable professionals. Thanks to their knowledge of current insurance guidelines, they have saved me $$ and made my experience with my healthcare providers less stressful. They are always happy to answer any questions or address any issues, unlike the other DME companies that hope to never see you again after they cash your check. Thanks Cpap and More for all you do for your patients. read more

I went to Bennet where my insurance covers CPAP supplies and it was awful as always. They seemed annoyed that I was there and that I wanted a part. They said I could only get this little tiny part if I order the whole mask system and then told me it would take at least 2 weeks to process. Thoroughly annoyed and frustrated (as usual with Bennet) I stopped in to see if they had this small little piece I needed for my husband's headgear. They did and they didn't even charge me! They were super helpful and AMAZING! I wish my insurance was contracted with them. It's always appreciated when retailers care about costumers! Thanks again for helping me out! read more