This company has no customer service and no attention to detail. I've left multiple messages regarding a situation with my CPAP machine, and there has been no response whatsoever. I was given medical as the local contact from Adapt Health to deal with the replacement of my CPAP machine. It is impossible to get through to a human. read more

This is where I got all my medical supplies. Most of them were delivered by mail. she likes to sit out and enjoy the sun in her little back area outside or back door of our mobile home. read more

Bennett Medical Services - Annie posing for her picture!! - Medical Supplies Near Me - Reno, Nevada

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Do not use these people they're billing department is a complete shit show. I have had issues with these guys two or three times a year. I am finally changing to somebody else. The straw that broke the camels back was when they charge my credit card for $115 for the supplies before they even billed my insurance. I asked for them to put the money back in to my credit card account and to bill my insurance it's been two months and 5 calls, they still have yet to put the money back into my account but they sent me another bill for $70 for the same stuff they just took $115 out from my account. So that would be $185 for supplies that they haven't billed my insurance for which after they do that will cost me about $25. Yeah don't use these guys run. Update now I'm getting Robo calls every other day asking if I wanna pay my outstanding balance for something they already have my money for again there billing department is a shit show. Do not use these people. read more

The reviews here do not lie. The people are nice enough at the local Reno office, but the corp has some SERIOUS billing dept and communication issues they need to work out. I'm not going to go to far into it, but this is a summery: - Pretty much the only game in town depending on your insurance. - Took them almost 6 months AFTER issuing my CPAP equipment to tell me that my new 2020 insurance plan was not accepted by them. - They called almost daily at 8am hounding me for "more information" (even though they had it the whole time) - I was forced to return my equipment or be charged in full for it - I asked if my account was now finalized with no balance of any kind while returning the equipment, they said YES. - Fast forward 4 months after I returned my equipment and I just received another bill for it in the mail?!? Come on. The worst. Avoid at all costs read more

If I could give no stars...I would. This is the worst medical supply company..or any company for that matter, that I have ever dealt with. They have NO customer service; rude people; not admitting when insurance companies have already paid for the medical supplies and they keep billing me! Talk over me when I call them. Have gotten bills for 5 months now that my insurance company has already paid in full. DO NOT USE this company! read more

Worst CPAP supplier ever. Called 10 days ago to order CPAP supplies, was told they'd call me back with delivery information. Called today & they had no record of any conversation 10 days ago. No automatic supplies - you have to call them every time - and they NEVER answer - they force you to leave a number and have them call you back. I called my doctor & told them to switch to ANY other supplier that my insurance would cover. read more

Bennett needs to start actually providing service. Communication is a good start. When Bennett says they will be out at 9:00, they actually mean between 9:00 & 5:00 And this is who our government contracts with! I guess Bennett is on par with Medicare, both are horrible. That being said, the service personnel are polite and helpful. It's a shame that they generally have to take the brunt of the anger aimed at the company. read more

I have been dealing with this company for 8 months, 6 of which, I have been dealing with their billing dept. They are awful. I am still making sure that they do not bill me, as my insurance is taking care of it. If they send me one more bill, I am going to sue them. I don't even want to deal with them to get supplies for my cpap. Also, notice how on here, the "owner" has not even tried to make people's experience better. And he is on here, you can see it only on 5 star ratings. This company is a joke, and their employees are fully inept. DO NOT USE THIS COMPANY! YOU WILL REGRET IT! read more

I have been a client of Bennett Medical for a number of years, and over that time, through the changes in ownership, have received great service. My last issue involving a malfunctioning CPAP part, was solved with the arrival of the part within 3 days after my phone contact with customer service. read more

I am in the process of filing a small claims action against Bennett Medical. They collected payment from me that my insurance covered, yet they refuse to refund my over payment even though I have called, emailed and written and sent a notice of demand. I suspect there are others out there in the same situation. If so, contact me soon, maybe we have grounds for a class action lawsuit against them for unjust enrichment. read more

My husband and I recently moved back to California and my cpap mask broke, so my doctor sent the prescription for a new cpap mask to Bennett Medical Services in Reno Nevada. I received a package from them, which was a mylar bag with the address on it, and inside was a box, and in the box was a cpap mask, and it was the wrong mask. So I called them and told them it was the wrong mask, and they said they could not take it back because the mask was not in a plastic bag. The mask was not in a plastic bag when they sent it to me, someone in their shipping department had already taken the mask out of the plastic bag before they sent it to me, so now they do not have to accept it back, and they can keep the money they made from the sale of the incorrect unusable product and charge my insurance company MORE money to send me the correct face mask. I believe this is called "bait and switch". I do not deal with crooks and liars, so this company has lost a customer, and I will make sure my doctor knows about this too so his office will no longer use this company either. read more

The people in the office are pretty good, but those on their customer service line are atrocious - I just spent 15 on hold, finally got to talk to someone, but she kept talking over me and assuming she knew what I was calling about. When I finally was able to get in a word edgewise, she still seemed unable to answer a basic question (what service was a particular charge for), and said she needed to transfer me to someone else - then, after waiting another five minutes, I was disconnected. This was not my first nightmare of dealing with this company. Hoping it's my last though - I won't go here again if I can possibly find some place else to go. Awful business to deal with. read more

Worst service ever! Earlier this spring, I paid cash for nebulizer tubing and related supplies. Based on past experience purchasing another nebuziler for my daughter two years prior, it was no surprise to me when I received a bill for this a month later. The difficulty began when no one was available to actually resolve my bill when I called. Over and over again, I was told I needed to talk to so-and-so, but they were in a meeting. No one ever followed through. I made notes of every phone conversation because I could tell how problematic it was going to be. After countless phone calls to the company over several months, someone finally resolved the issue -- they went back and found the original ticket and noted that I paid cash. Issue 2: Related to this same matter, they tried to fill a prescription for a new nebulizer for my daughter without running it through my health insurance first. This is a big red light to me about the kind of business they are running. Nebulizers cost $200 to $250. I insisted they run it through my insurance, (and boy, did I receive nasty attitude for that) and no, it wasn't covered. Issue 3: Without my permission, they tried to deliver the nebulizer supplies to my home. There's a $25 charge for that. read more

If your insurance company gives you an option on what medical supply company to use, choose another one. My insurance company faxed over the authorization for a CPM machine first thing in the morning. I called Bennett to verify this and to find out how long it would take to get the machine. First off, they could not find the authorization. Once they found it and called back, the person could not give me any idea how long to process the request and to get it delivered. I asked if we could pick up the unit and was told yes and they would call be as soon as it was processed. I received the phone call about 3:40pm. The person from Bennett couldn't give me a delivery date so I decide we would pick up. I said we would be there before 5pm, closing time. We got down to Bennett about 4pm. I sat in the car as I had just had joint replacement surgery while my dad went inside for me. Forty minutes later they finally bring out the machine. My dad said that yes the paperwork was ready but they had to find a machine. Okay fast forward to the next week. My doorbell rings and there stands a Bennett Medical person. No phone call to say that someone would be coming by or that there was a number on the machine that was needed. Sorry, but I don't let people into my home that I am not expecting. My dad and I go back to get the number. Now the person is asking for another number, duh, could you ask for everything at once. We pulled the machine out to the door way so he could get whatever info he needed. This CPM machine is on a three week rental. On the Friday before this rental is up, I call to make arrangements for the machine to be picked up. The person on the other end was a bit mystified as it looks like I don' have the machine. Oh wait, as she reads through the notes she sees that I still do. We set up the pick up of Wednesday between 9am and noon. Well, at 1pm I finally call and ask why it hasn't been picked up yet! Evidently the driver's route didn't show any pick up time! So glad my physical therapy appointment wasn't until 2:30pm so I could wait a bit long for this to be picked up. Save yourself the headache and deal with another company! read more

If it were possible to give a negative score I definitely would! Worst customer service! They don't follow up on anything except billing! Call with a question and they NEVER NEVER NEVER get back to you on the answer! They gave disregarded the physician order I was given and did what they wanted! When questioned on it, it was no big deal to them ! Run from them! They are awful! Since this original review, i received many calls from Bennet for new equipment. When I expressed my desire to receive the new equipment I received a call saying I wasn't able to get it. My insurance happily has recently contracted with Key Medical who were more than happy to help me, very accommodating and knowledgeable! Offered me many choices (Bennet gave me NO options) ... Hopefully Key Medical will eradicate Bennet Medical as they are worthless. read more

DO NOT EVER DO BUSINESS WITH THIS COMPANY. YOU WILL BE TOTALLY RIPPED OFF! In April of, 2016, Bennett Medical Services provided a Power Neb Ultra Compressor Nebulizer, on a prescription by a physician, with the charges to be submitted to Anthem Blue Cross Blue Shield for payment. The technician that delivered the nebulizer stated that a $35.00 payment was our only share of the cost, and that the rest would be covered by insurance. I asked him if he was sure, as our insurance did not have a co-payment for equipment. The technician stated that he was positive. Shortly thereafter, Bennett Medical Services sent an invoice for to us for the remaining amount of the equipment. When I called Bennett Medical Services I was told that what the technician stated was not true, and that Bennett Medical Services always collects a $35.00 payment on any equipment that is delivered. I specifically requested that Anthem Blue Cross Blue Shield be notified of all information regarding this transaction, so that we could be properly credited, and that our out-of-pocket costs for the year would not be exceeded. A month later I called Anthem Blue Cross Blue Shield and found out that Bennett Medical Services had not informed them of the transaction. This call was made because I had just received a letter from Bennett Medical Services threatening that my account would be turned over to collections if I did not pay the balance due. Subsequently, due to the unlawful threat and coercion made by Bennett Medical Services, I paid the remaining balance out of pocket. The Mafia should be as effective as Bennett Medical Services in their operations of extortion. No only does Bennett Medical Services get the full retail price of their equipment instead of the negotiated price from insurance providers, but they get an additional "delivery" charge. And if their customer does not pay up, they will at least get their cost of a wholesale piece of equipment when they sell the contract to collections. DO NOT EVER DO BUSINESS WITH THIS COMPANY. YOU WILL BE TOTALLY RIPPED OFF! read more

Okay I am going to raise my rating of Bennett from what it was in 2019. I understand they were going through the sale of the company a couple of years ago and were a mess. I did change providers two years ago, but now the CPAP water chamber that I got through Bennett 3 years ago failed. The unit was not under warranty and the new provider could not help. I will say that a Bennett employee went the extra mile and got me a refurbished one at no cost even though I was no longer a customer. Kudos to that employee. read more

I find it hard to say that Bennett Medical is worse than Apria, but in fact, Apria was stars above Bennett in customer service, care, and just about everyting else dealing with CPAP issues. The only thing better about Bennett is the actual oxygen machine they provided, it is smaller and quieter than the one we had from Apria. As for everything else, I'm sorry to say that Bennett just can't hold a candle to Apria. Today, after at least two years with them, was the first day someone showed up to service the oxygen machine. Of course, they didn't call, so I had no idea anyone was coming. It takes me a long time to get to the door, so the guy was in his truck almost ready to drive away, while I'm standing on the porch yelling at the top of my lungs. He was nice, but that wasn't fun. As for customer service in the office, they never call back when we call, and when they do, they never talk to me, they just leave a message for my husband. If they would talk to me, I would tell them what he needs, and they would mail it to us. Instead, it's a constant back-and-forth that's extremely frustrating. They also have the worst policy of not filling new masks and such without a new prescription from his doctor, even though he's been using the same mask for years. It's totally ridiculous, and just makes him wait longer for the supplies he needs. None of this happened with Apria, and it doesn't need to happen with Bennett. We didn't get to choose Bennett, our insurance dropped Apria and picked Bennett, so we have no choice in the matter. I can tell you, that if we could, we'd go back to Apria in a second. They had much better customer service, and they had a wonderful service tech who came out every six months to check the oxygen machine. He was the kindest, most caring man, a great representative of the company. He did Apria proud, and Bennett could tale some lessons in customer service from people like him! read more

I hope the President of this company reads this. When I asked a manager "what's the purpose of your company?" she could NOT answer me. She ignored the question. I repeated my question and she ignored me again. I then gave her an answer, "to serve people in need of physical assistance due to health issues and to enable them to live safely at home." They screwed up my mom's order, told me that a driver would deliver it, then the next day left me a message that a delivery would not be possible and that they would put it in the mail. I told them the date when my mom would be returning home. Now 5 days later, the day before my elderly mom returns to her home they call to confirm her mailing address. And later that same day the rehab ctr told me that the online ordering system reported that the order had been delivered. When I confirmed [ with my moms living center] that it had not been delivered, I called them. Bennett apologized for the glitch and said they would drop ship it for delivery in 4-5 days. I asked to speak with a mgr and explained the problem and that they need to make things right since they made 3 errors. She said , "sorry, a manager cannot drive [25 minutes] from their office to my mom's apartment." I have no more words that can be written in public to describe my feelings about their ineptitude, their incompetence, their lack of concern for people in need, their crappy customer service. I just wish that Medicare would take them off the list of suppliers and perhaps they might learn. But I doubt they will learn. I heartily do NOT recommend using them. They have no business being in business. [if i could I would not give them even one star] read more

I am giving Bennett Medical Services 5 star because Jason took care of me and wife with lots of information in regards to machine provided by our health insurance. Way to go Jason! Thanks Bennett Medical. read more

Very disappointed... This company CPap employees are awesome but their billing and intake are either stupid or crooks. During our intake we asked several times after giving our insurance information are you in network with our insurance company, we are told absolutely. We don't take people that their insurance is not in network. Pick up our supplies confirm insurance again are we in network? Yes you are..... 3 months later I get my bill it's thousands, I call billing and say there must be a mistake, they say no that's what your insurance pays, I'm like not if you're in network? Again I'm told yes we are the problem is with your insurance company. I call my insurance company and am told guess what no Bennett is not in our network! Wow great we called tried to work with Bennett but of course their like what, huh. I ask for the big bosses number I mean he should know what's going on, they won't give it to me that just keep giving me the billing office. I'm very disappointed but refuse to pay for their mistake? So I will now make sure everyone is aware of the poor crooked company........... I'd like someone in charge to contact me or provide me with a means of contacting someone that is not in billing and that will listen. read more

As a long time fireman and EMT I have always been aware of the scams and con artist in the medical company fields, mostly Bennett. I didn't know quite know how corrupt they where until I now became a lung patient after 19 years of firefighting. From friends, family and patience I know that use, or have used Bennett Medical they warned me they are the worst con artist and they change their prices to whatever they want, and the staff is very under qualified to be dealing with doctors and insurance companies. My Pulmonologist had to send 3 prescriptions to them because they (Bennett) wanted the prescription to Change to the most expensive machine that ultimately didn't work for my condition.. The doctor's first prescription was exactly what I needed. Prices started at $45 per month then went to $500 per month once they asked for a new prescriptions multiple times. Definition of a "scam"!!! I called for 2 weeks everyday checking on the status of my life saving machine and I was always promised a call back. I have received ZERO calls from Bennett Medical ever!! In a 24 hour period of 2 calls one employee said "your insurance doesn't cover it", I had already told that person I will pay out of pocket. The next day, the same person said I don't qualify to pay "out of pocket." If you can't pay with insurance or money they how do they get payed? How can you not get medical equipment when you have a Pulmonologist send 3 prescriptions to the company, and they don't take insurance or money. I asked numerous times to speak with a supervisor on the phone and they would put me on hold for 30 minutes and then get back on the phone with a higher rate, however they always needed a new prescription and it never was a supervisor. I finally went down to their business location and called my doctors office to confirm Bennett received the latest order. My Doctor office confirmed it 100% Two minutes later I walked into Bennett medical with proof that Bennett did get the new order. I was treated like crap and still not allowed to talk to a supervisor even though I could hear 5-10 employees using fowl language and laughing right down the hall. I felt like I was in a third world country or some sort of spoof movie. It was horrible. I also have a message into the BBB. read more

I am so tired of having to deal with this business! They always seem annoyed that you are there, never have my order right and it seems like such an ordeal just to request basic CPAP supplies. I can't wait till my insurance changes and I can go through someone else! I have never worked with a company that I have had such consistently bad experiences. I went in today to see if I could get a small $5 piece that tightens the straps on the headgear. The gal seemed annoyed, couldn't get me just that piece, said I had to order the whole new system and it would take at least 2-3 weeks to process or I could pay $100+ out of pocket. I left and drove over to a different supplier (CPAP & More)- they were super kind and helpful and gave me the little piece for free...EVEN knowing that I wouldn't be able to become a regular customer due to insurance! That is how you should do business! read more

Worst company ever! Four times I was called asking when they would deliver my supplies and I call Back a fifth to try see what happened and they said they needed to hear from me before they could deliver. I told them I have called four times and that wasn't enough!? Then they say they didn't have any notes on file and I asked to speak to a manager and the lady who answered said they didn't have a manager and hung up on me. I hope these people go out of business! Stay away from them, completely away! As a matter of fact I'm going to write the better business bureau after this and I suggest everyone else does too. Let's put these pathetic losers out of business! read more

This place is HORRIBLE! I listen to my husband having to call them EVERY TIME after he receives his supplies. They either send him the wrong stuff and it never comes or he gets billed for stuff that he never even ordered. The billing is never on time and different then what's on the insurance statement. Someone really needs to get their heads out of their butts and learn how to run a business. read more

If there were a zero star option available, I would choose it here. The employees of this company are grossly incompetent, uncaring and bureaucratic to a point that it is somewhat like talking to robots. Combine that with the fact that oftentimes a simple matter requires a long wait in the reception area, so long one day that ill people were standing outside in the rain (some were on oxygen) Their employee turnover is so high that you will never be able to work with one person. Combine that with this is a company that is supposed to be working with high tech medical equipment for sometimes very sick people yet for three days straight they used the fact that their phone was out of order therefore they couldn't return phone calls (get this, it's 2017) Because of their inefficient billing department, they pass on service fees and late charges to customers due to their mishandling of insurance claims. Go elsewhere if you can or pay out of pocket, it will keep your blood pressure lower. read more

Worst service I have ever received. I will never return. First I was never notified that the wheelchair I received was rented. Second, I completed a sleep study 2 times that was never sent to my physician. I work with patients and bill insurance and I would never treat my clients with this lack of respect. I will NEVER return to this. Business . read more

My Medicare Advantage switched to Bennett Medical Services and in a letter was told to contact them for supplies. When I tried to order over the phone, the girl had no clue to my needs, she suggested that I make an appointment. I told her would check my schedule and call back. In 3 atempts to date, I have been unable to make the appointment. I was told the person I need to speak to was at lunch and twice, away from her desk. I may be force to order through Bennett but I won't have to stay with my Medicare Advantage. The first question I will ask, Who do you contract with for Cpap supplies? Check their rating with BBB. read more

This place should be sued for malpractice, but not medical malpractice--management malpractice. Mass confusion. Untrained personnel. A simple appointment to get new equipment took them a month to call me back after my first call. Then they took my insurance info and said they would call back to make an appointment. That took another month. If I could avoid this place, I would. read more

If I could give them zero stars I would. I've had them for Cpap machine/supplies for a year and their incompetence is monumental. You can't reach anyone by phone and I've gone down there in person several times to order supplies and then get them months later and even then, the order is incomplete. They have more than $200 of my money in an account but still keep billing my credit card. They've promised multiple times to give me refunds but don't follow through. My "leased" cpap will be fully paid this month and I'll go down there yet again and fire them. I won't leave until they give me the refund they promised me months ago. I will buy my supplies on line. It's more expensive but when you figure the amount of time wasted in dealing with Bennett's incompetence, it's actually the cheaper option. This business should be shut down! read more

Terrible customer service. They don't care about the customer. I would suggest staying away and going with someone else like I did. I could not get any service and went down to their office to speak with someone but they were too busy to see me. WOW. I did not care for this company and had many problems until I could not take them any more. I paid my bills in full and on time but that didn't help me get the service I needed. The only good guy was Matt? in Carson City. But the rest of the company,,, terrible. I must be really unhappy to go to the effort of logging onto yelp and posting this message for something very simple. read more

I work for a medical provider and will never use this company again. Very poor service.

September 5, 2017 Bennett Medical I did not want to give them one star but would not let me submit that way.. The worse company I have ever had to work with. You leave message after message and do not get a return call. Purchased a wheel chair last year and did not get leg rests. Tried to get them and never gave them to me. Asked if I could purchase and they said no that it had been too long. Explained that was never given them and could never get a return phone call. My insurance company went to a new company because of complaints and poor service and Bennett would not transfer my info when asked. Do yourself a favor and go to a company that cares about the customer and trains their help so you can be treated with respect. read more

I call up for re-supply of consumables for my C-pap machine. The service rep on phone would not let me but additional filters, limiting my order to 6. She explained that you have to buy entire consumable kit for $275 approx...what a ripoff read more

When it comes to slow as sludge bureaucracy Bennett Medical Services makes our government look fabulous. If you have a choice, go elsewhere. If your insurance carrier makes you do business with this firm, then congratulations. You will be served by the lowest bidder and every time you need to get something done, you'll feel that way. read more

I can't answer for the others that have reviewed Bennett, but I can tell you that I was treated very good. I was prescribed a CPAP machine, and they really helped. Everyone in the CPAP dept was great!They we're always there for me, answered all my questions. They even "bent" the rules a bit for me. I would certainly recommend this company to others. read more

I only wish I could rate this business lower! They flat out SUCK! I've been waiting over ONE MONTH for my CPAP. I've left messages. No call back. Ive asked to speak to a supervisor. I was told by somebody named Colleen they were "unavailable" and would call me back. Guess what? No call back. There are other companies in town that want your business like Apria and Lincare. read more

Bennett Medical 8-1-2017 I have been in contact with someone concerning a lift chair for a couple of weeks. Your company has decided to quit contacting me! There has been a least three unanswered. I am handicapped and need help, I thought that's what you people were supposed to do. Very Unsatisfied Customer!! read more

Absolutely the worst company I've ever had to deal with. I would give negative stars if it was possible. If you can avoid this company do yourself a favor and go elsewhere! I called 3 times and left messages, emailed 3 times also and was never contacted to get my CPap supplies. Their website wouldn't work either and I hadn't got new supplies in over a year. So in September after not getting a return call or email after a month of trying I went into their office and asked if I could get my supplies, the girl at the desk said no problem and she would put the order in and someone would get it touch with me right away since the order was now in the system for delivery. Guess what still didn't hear from anyone and no supplies. I went back in 3 weeks later and spoke to the same girl who said she didn't see any order in the system, so I told her that she was the person that helped me. So she said I will get someone to get my supplies right now. Someone brings out my supplies in a bag and she said I owe $166.00, I tell her that can't be I've met my deductible and out of pocket. She said well you have to pay it if I want my supplies and they will refund it if I'm all paid up. A month later I got my explanation of benefits and sure enough I was paid and they owe me a refund. I was out of town most of November so I call the first week of December and they assure me that the refund is coming in the next couple weeks. It is now the middle of March and I have called every 2 weeks since the middle of January and every time they say it's coming and call back if you don't get it or we're waiting for the corporate office to send them out. I ask for a supervisor and they say they are all busy but someone will call you back, of course still no return call from a supervisor. I've called my insurance carrier to file a formal complaint about the company and my issues getting my money back. So 6 months later still don't have my money and to top it off I went to use the new tubing they gave me for my CPap and it is the wrong tubing and won't fit my machine, so rather than continue to deal with this horrible company I went to another CPap store and paid retail for a new tube. They also had the nerve to call me two weeks ago to see if I needed new supplies! HELL NO, not from you! Avoid this place at all cost. read more

I've used Bennett Medical Services for the past 2+ years for CPAP supplies. They were never good about returning calls when I left a message to the point when I was asked if I wanted to leave a message, I said I would rather call back. Now my health plan has changed medical equipment suppliers and Bennett will not cooperate with the new supplier. What does this mean for me? It means any reports I had to get for Bennett I now have to track down for the new supplier. I've worked in the managed care industry for 30 years with many cariiers and vendors and have never seen the petty callousness toward customers that Bennett is currently exhibiting. They are by far, the worst medical equipment supplier I've ever had the misfortune to use and I'm extremely disappointed the state allows a company to mistreat their customers as this company does. read more