I just made my first big move out of state (so exciting!!) & hired this company to load up all my stuff. They were kind of weird about us checking in while they loaded... well after getting to my destination I know why. I talked to Chase & I will admit I was frustrated & used some strong language at first, because of the situation, but I did apologize after realizing he was the owner & not the one to do the damage. He was extremely rude on the phone & told me to be professional(again--he's the owner). After I unload almost everything from the U-haul & get to the last big pieces, my dresser being one. When I went to grab the legs that I saw them carrying to the truck when loading, I realized they didn't unscrew them-- they RIPPED them off & said NOTHING to us. I sent proof (attached) & Chase is saying he needs to "talk to his guys" & we can "try" to come to an agreement. Just so you all know this dresser was $260 & he's already fighting on reimbursing me/my mom who was kind enough to help me with this move. He is being extremely unprofessional & disrespectful with my mom over text message(also included). On top of it all he did not apologize ONCE. Do NOT use this company unless YOU want to be the "professional" & like broken furniture! PS Chase if you're reading this I hope it's professional enough for you read more