Minutes after I posted my bad review about this company. They reached out to me to address and fix…read morethe problem at their expense. I regret posting my bad review without giving them time to make things right. Sometimes we post quickly out of frustration and anger. However, I am a very satisfied customer and will continue to use this company for my future piano moves. And, I apologize for my actions and hope consumer faith can be restored with Action Piano Services. They take care of their customers. Dec 22, 2020.

Ron Owensby provides the type of craftsman-oriented piano service that would typically only be…read morefound in more sophisticated markets like New York City. They do not tune. They do everything beyond tuning: voicing, damper felt replacement, tuning pin re-sizing. REGULATION (their main service)... We are beyond blown away by what Action Piano Services did with our 1917 Schiedmayer grand, a piano we were fortunate to acquire from elsewhere -- a fine instrument visually and structurally, but in need of the kind of TLC that only someone with decades of experience could provide. I am not sure if anyone else in the Houston area does this kind of work.

You know how there's that saying: "never trust a skinny chef"? Essentially it means "don't trust…read moresomeone that doesn't consume/take part in what they create"--well after watching a few youtube videos of Evan (the owner of Roberts Pianos) on the piano, I knew that 1) Evan mos def partakes in the joy of piano playing and 2) Roberts Pianos = the place to go to purchase our piano. NGL: buying a piano is/can be nerve wracking--but after visiting the shop and playing the pianos IRL, I was put completely at ease--I didn't feel like I was being sold anything. Evan was very kind and knowledgeable and answered my gazillon questions ever so patiently. I literally went in and bought our beautiful new-to-us piano (sidenote: her name is Kawai) on my lunch break and prob would've stayed longer discussing music theory had it not been for the whole needing-to-continue-to-stay-gainfully- employed thing lol. TLDR: BUY YOUR PIANO HERE

When the technician arrived at our home, he was courteous and professional. I own a 70 year old…read morepiano that had probably not been tuned in 25 years and he talked me through everything he was doing. I appreciated his expertise and would highly recommend Robert's pianos for future work on my piano.

On time; Hard worker; No nonsense; Knows his stuff and the piano sounds right after he has done his…read moremagic: Perfect!

Matthew is excellent and unassuming. He comes to your house, charges you a very low rate and let's…read moreyou know before he comes what it will be and sticks to it, unless there is something seriously wrong which he will show you. He is professional and my piano never sounded better! Highly recommend!

I contacted the company to tune my piano after we moved and they were very responsive via email. On…read morethe day of service, the tuner was on time and was detailed in tuning the piano. Now, it sounds better than it did when it was last tuned. He explained what he was doing and was very friendly when I asked questions. I will definitely use Golden Key moving forward.

I just moved recently and needed to get my piano tuned. It's been over a decade since it was in…read moreuse. I spent a couple of days looking for a piano tuner who seems to have a lot of experience and within my price range and location. I contacted him from his website and he emailed me back within a day. Compared to all the other I contacted, he was very quick. I believed that my piano was extremely bad and needed repairs so we made a two appointment days in case we needed the second day. He came in and quickly gave me a quote which was a lot lower then I expected from his website's price listing and we didn't need a second day. While he was working on the piano, he explained to me a couple of his instruments about what they are and used for. He also told me about worse case scenarios (string breaking) and what the aftermath would be. He was here for a few hours (2-3). He was very respectful and kind. My dog liked him too. :)

No call, no show. He was supposed to come on a Saturday and never came, did not return my phonecall…read moreor my text.

Great job tuning a piano that hadn't been tuned in quite a while. Excellent customer service.read more

Stephen Rask, Piano Science, provides exceptional and highly technical service for my Baby Grand…read morePiano. He exceeds any Piano Technician - Tuner - I have ever had for this Piano. His knowledge and expertise is exceptional. I highly recommend Stephen Rask, Piano Science, to anyone wanting the best care and service for their piano.

From the owner: Many people struggle with a poorly maintained piano, and never experience everything it has to…read moreoffer. We optimize piano performance and sound, so the pianist can simply enjoy the piano. From high end concert instruments to the most humble spinet or upright, we go beyond simply tuning to bring out the richest tone, the smoothest and most uniform touch, and a beautiful exterior to match. Only a registered and qualified piano technician will be servicing your piano, and all of our work is guaranteed.

I AGONIZED over trying to find the right person to take care of my precious, restored 1896 Knabe…read moregrand piano. Kirk is truly the "Piano Whisperer"!!! A sticky sustain, squeaky pedals, and "outrageously out of tune" were all flawlessly fixed, and the resulting tone is phenomenal! He was on time, insanely meticulous, and very professional. I am so in love with my piano again!!! Thank you, Kirk!!! You've given me my music back, and I'm so very grateful...

From the owner: Honesty is my policy, I don't beat around the bush, I tell it like it is. If your Piano is not…read moreworth saving, I will tell you. I will provide the services and knowledge necessary in order to alleviate your Pianist concerns. Even if it is the tough answer, I will not tell you I can fix something that is not worth saving, I will give you the same answer as I would give my friends. Piano Tuning and Repair

The owner of this company (whose picture is shown on his website) is an absolute crook! He sent an…read moreemployee to my house to tune my piano and the guy broke the lid off! When I contacted the owner, he agreed to fix my piano right after the Christmas holiday, and then he took a part off my piano to go and match it for parts. Since then, I have not heard ONE WORD from the owner so I have decided to file a case against him in small claims court because he DID NOT FIX MY PIANO and HE STOLE A PART FROM IT and then DISAPPEARED WITHOUT A TRACE! His phone no longer works either! Stay away from this fly by night crook, but if you see him, tell him he's about to pay through the nose for my grandmother's antique piano to be repaired by a true professional! Believe me, the owner of Express Piano tuning is nothing but a shyster and a thief! You have been warned!

I was ripped off by Express Piano Tuning & Repair. I engaged Express to tune my older moderately…read morepriced piano. The piano tuner came out and was unable to complete the tuning. Charge $140. A second tuner came out a couple of months later and was also unable to complete the tuning. Charge $140 again. The following month the third attempt to tune the piano was successful. Charge $160 this time. $440 to tune my piano. The national average according to Google is $100-120. I figured there must have been a mistake, so I texted the company to ask. No mistake. They got me. I am just shocked. They ripped me off and got away with it. I should sue, but is it worth that much more anguish? It isn't, but I feel like I should at least warn others.

You're never to old to learn a new hobby. I have zero musical skills but decided to learn my…read morefavorite piano melody, Claire De Lune. It's been 3 months and I can read notes and play with both hands. Keith is my teacher and he's extremely positive even when you know he wants to put plugs in his ears, lol. It's $40 each 30 min session. Follow a dream and check off playing the piano on your bucket. You will thank you!

I am in the market for a baby grand/grand piano. I visited Houston Piano Company (HPC) because a…read morefriend recommended this place. HPC was easy enough to find. It's tucked away a bit from the busy road, but you shouldn't have any problems. The parking lot was small. I visited on a Sunday afternoon so my car was the only car in the parking lot, but I was still thinking, "I better park in a way that I can easily backup or get out with my big SUV." The front door to the business was locked and you have to ring the doorbell. My first impression was, "it is wall-to-wall pianos. It was tight. There really was barely enough room to walk down the "aisle". Think of it as, if you're sitting at one of the pianos, people would have to jump over you like Super Marios Bros. style to get to the other side. They have more than one building and the other building wasn't as "tight". Our salesman, Larry, was quite knowledgeable. He asked us questions such as what we needed, price range, size, etc. He had us play on various pianos and explained to us the intricate details about each piano. Does Larry know pianos? Yes. Is Larry a salesman? Yes. We were in the market for a used piano, but they really didn't have used baby grands. Most of the used pianos were uprights. In the end, Larry helped us narrow our choices down to 3 pianos. Of course, the one that sounded the best was also the most expensive. In the end, we had to think about it. It is a big purchase and one that takes up a lot of physical space in your home so I urge everyone to sleep on this decision. What I appreciated about HPC is that they are knowledgeable about pianos. What I didn't appreciate was the fact they didn't tell me that the fancy piano I almost bought was not actually "German-made". It's made in China. Nothing wrong about Made in China, but if I'm spending this amount of money, I would like to know all the details. In the end, we decided to keep looking. Final verdict: I would not buy a piano from here.