I enjoy the food and atmosphere of this establishment. I enjoy their lunch specials, namely the Sriracha Noodles, Drunken Noodles, and Basil Chicken specials that come with a great salad. The decor is nice and welcoming as the name suggests, and the food is solid. I'm glad to have this as an option in State College, and also recognize it's a a local favorite.
However, I would be more likely to write a fully positive review if it weren't for a few things. One, naming yourself the "Cozy Thai Bistro" and serving literally *everything* in disposable plastic containers this far past the initial wave of the COVID-19 pandemic is something I can't square away in my head. It doesn't present a welcoming atmosphere, and there's something second-rate about receiving to go containers from a place that supposedly emphasizes comfort and sit-down oriented dining. Aside from that, it's also incredibly wasteful to not serve dine-in customers on porcelain plates. The amount of plastic disposed with one lunch serving is something to behold - plastic bag, plastic silverware, and at least two plastic takeaway containers for lunch specials - and the fix is as easy as serving dine-in customers on a porcelain plate. It gives the quality food a fast-food appearance, and also makes the customer question why they're eating inside or if they're attempting to be pushed out of the restaurant. It's just not welcoming, and doesn't cater to the name of the restaurant.
Second, I am patient with wait staff, and I totally understand the plight of modern servers dealing with the Karens of the day who complain about a minor mix up with their order and so on. But the last 3 times I've come here, I've had difficulty ordering and receiving my food as a dine-in customer.
For each noodle dish, there are wide traditional Thai noodles, and also the option of thin noodles. It's noted on the menu. The last two times I ordered the Sriracha noodles, the person behind the counter insisted that there are no thin noodles "and the noodles that come with that dish are pretty thin already" when they're not. Same with other noodle dishes. I had to be pretty insistent that's what I wanted to get it, which is odd when it's on the menu. Next, my food seemingly took forever, but really, what had happened was that the kitchen staff brought out a large amount of food (in plastic bags, plastic tupperware, and plastic silverware) to the front, and the person at the counter then distributed it to all the dine-in customers appropriately. Almost none were takeout. However, my dish just fell by the wayside, and I was only given my dish after waiting 40 minutes, walking up to the counter and asking for it, and for what I hoped to be my quick lunch, was old and cold at that point.
It seems from my experience that the wait staff is inexperienced with the menu, forgot I was a dine in customer, and also forgot my order (the second time this has occurred.) If this happens one time, then that's okay. But the last three times at this establishment, something like this has occurred, so I'm questioning my return in the future.
I say go if you want Thai takeout, and be insistent about the dish you want if you want any changes. But if you're expecting a "Cozy Thai Bistro", then consider elsewhere. read more