We took our 18-month-old dog to the spa for the very first time today, and we were blown away by the experience. From the moment we walked in, the owners were absolutely wonderful--warm, welcoming, and genuinely excited to meet our pup. They immediately made Churchill feel comfortable, which meant so much to us as first-time dog spa customers.
One of the things that impressed us most was the communication. They sent us pictures throughout the entire process, which was such a thoughtful touch and really helped ease our nerves. They also noticed some small sores on the back of his foot and made sure to let us know right away, just in case we weren't aware. Their attention to detail and genuine care was obvious.
We had elected to add a de-shedding service, but they let us know he didn't actually need it--and removed the charge. That kind of honesty and integrity is hard to find. They trimmed his nails, brushed his teeth, cleaned his ears, and took so many adorable photos along the way.
When we picked him up, he was unbelievably soft and looked fantastic. We were beyond happy with the entire experience and will absolutely be bringing him back anytime he needs to be groomed. Highly recommend! read more