I strongly discourage anyone from using Cozy Climate. They installed the HVAC system in our new construction home, and within six months it began failing. Over the next two years, our family spent a total of 67 days without air conditioning because of repeated breakdowns and failed repairs.
The biggest issue was the condenser coil failing four separate times. Two of those failures were directly tied to Cozy Climate's workmanship by the manufacturer of the AC unit and an independent HVAC contractor. One coil was installed incorrectly, placing stress on it until it cracked. Another failed because when repairing the unit from an improper install, the owner of the company overheated the copper connection, making it brittle and causing it to crack. An improperly installed TXV also led to repeated misdiagnoses and unnecessary refrigerant charges instead of correcting the actual problem.
Repairs were rarely completed correctly on the first visit. We were repeatedly forced to take time off work because Cozy Climate had to return multiple times to diagnose or complete the same repair. In one instance, they failed to bring a basic leak detector, then returned with a defective one, requiring three separate visits in one week just to properly diagnose the problem.
The system was "repaired" so many times that the HVAC unit ultimately had to be completely replaced at just 2 1/2 years old, something no homeowner should ever experience with a brand-new system.
To make matters worse, Cozy Climate refused to provide copies of my service records because my home builder paid them directly, even though the work was performed on my home. As the homeowner, I should not have had to fight to obtain the repair history of my own HVAC system.
After researching local Facebook community groups, I found numerous homeowners describing similar issues with HVAC systems installed by Cozy Climate in new construction homes. I encourage anyone considering this company to do their research before making a decision.
Based on my experience, I have absolutely no confidence in Cozy Climate's installation quality, workmanship, diagnostic abilities, or customer service, and I cannot recommend them. Worst of all, these repairs were mainly completed by the owner and license holder himself. read more