We bought our home in February of 2020. Our AC unit went out in July of 2022, 29 months later…read more Miller Cooling and Heating came out and recommended a full condenser unit replacement. The price was a little above market average, but they were willing to workout an in house financing option for us, so we were pleased.... at first. In August 2023, the same brand new unit lost a compressor only 13 months after a complete installation and replacement. The reason it went out was due to a leak in freon inside the walls right next to the condenser unit. They honored our warranty and only charged us for a service call and gave prompt and timely service... but then charged me over $2000 to replace the copper piping they say wasn't their fault... they claim it was "vibration" that damaged the pipe and they weren't responsible for the small crack in the pipe in the crease of the bend.... However, 29 months that same pipe held up just fine in my old AC unit. Once they replaced the condenser and attached to it, it barely lasted a year. The Crack is very very small... It seems logical to me that it would take 13 months to lose between 12-15 pounds of freon from that small of a crack, which indicates to me that Miller Cooling and Heating cracked that pipe while replacing the condenser and didn't want to pay for it. Shaun was very rude on the phone and refused to work with me at all, most of the charge coming from labor.... I have spoken with several AC specialists since then, offering up my paperwork stating charges and services and they all believe that Miller Cooling and Heating is to blame. I am an avid supporter of small business, but i have yet to pay the 2000 they want to charge me. If Shaun were willing to work with me I wouldn't be on here right now... but I can assure you that if you are seeking an honest company, this isn't the one you are seeking. Go somewhere else and save yourself potential money... because if they make a mistake, they certainly won't own up for it. In fact, they will find a way for you to pay for the service to save themselves money. Avoid at all cost.

TLDR; Very frustrated with their customer service. They…read moreghosted me and never refunded me from a service charge that I paid for but never received from them. Even though they said they would send me a refund. Context: I had a new HVAC build plus ductwork on a 1,000 sq ft home. For the most part the equipment works fine with the exception that it seems undersized when we have extreme climates in San Antonio (i.e below 30 degrees or in the upper 90s) as it struggles to maintain desired temperature in those situations. For the heater, my desired temp is ~66 degrees in the winter and for the AC, the desired temp is about 75 degrees in summer. I change out my filters twice a month since I have dogs and I run all my fans and have good overall insulation in my house. Regardless, I never really complained about these issues since I paid about half of what I would have paid for an HVAC system from a larger company. You get what you pay for. My issue with Miller Cooling and Heating company is their customer service. The one time I did call them regarding an issue the tone in voice I got from Shawn over the phone was very defensive and I was not even coming in strong to deserve that but quite frankly, I've felt this way every time I talked to him. When they came onsite to address my issue I was sold an "annual priority membership service" for $165 and they were supposed to come out twice a year to maintain the system health but they never came. Every time I would try to call them about it I would get ghosted and or get the runaround. At this point, I've talked to a Molly, a "Larry" which might've been a chat bot I don't know and I've tried talking with Shawn directly. Nonetheless this phone tag game spanned over the course of a year and when I finally got tired of it I asked for a refund which they said they would honor half but that was about a month ago in early April 2025 and still have not received anything. At this point I'm tired of dealing with this, it's not the customers job to keep track of their schedule. It's very unprofessional of them to put it on the customer to be on top of their bi annual service schedule. How am I supposed to know when you guys do your rounds? I'll be filing a complaint and taking my business elsewhere. It's a shame because I even referred them to a relative and gave them business but still got treated poorly. I never was malicious and I was SUPER patient with them but that only seemed to make matters worse.

A technician came out last year to inspect my AC and add Freon, and at that time the service was…read morevery responsive and professional. During the visit, I was told that my coil would need to be replaced and that I would receive a quote. Unfortunately, I never heard back and had to follow up myself after a week. This year, I reached out again--my first message to Tony was completely ignored. I followed up a second time and eventually got a response asking for my availability. After I provided my schedule, I didn't hear back again. In hindsight, I'm glad I moved on--I ended up using another company that replaced the coil for about half the price.

Finally an honest AC company. They came and fixed the problem unlike another company that wanted me…read moreto change my pressure switch for $450 after proving it wasn't the problem. It wasn't it problem it was debris in my line. Will be using them from now on!!

I have been using 1604 Air Conditioning and Heating for more than 10 years. I have used their…read moreservices for a total replacement at one home and repairs in two other homes. The owner, Craig Taylor personally took care of my needs. He was prompt, honest and professional. His personal attention to get my HVAC needs completed in a timely manner provided me minimal down time from a company that I trust. The quality of the work was top of the line while saving me from wasting money on needless costs. In October of 2025 , I decided to build a new home. I knew the only company that I needed for my new installation was 1604 Air Conditioning and Heating. My entire system was installed in 3 days and I am incredibly satisfied with the quality and care provided. The system was reasonably priced and I actually saved money on the new system. I highly recommend Mr. Taylor and 1604 for new systems as well as service and repairs.

i can't say enough good things about 1604 A/C and Heating. I had Elmer's A/C examine my two…read moresystems a month ago and was told I needed to replace both plenums to the tune of $2,000+. Other items were added to the estimate. I was totally surprised and called 1604. Craig came out and performed a complete inspection to find that the plenums were not leaking in any way. This senior citizen was pleased to learn the truth. He also inspected the compressors and topped them off with freon. His costs were very reasonable given the inspection and work performed. Craig is very personable and very experienced with A/C systems. As a one person business, he does not pay for office space, payroll taxes, leased vehicles and other typical business related expenses. He is able to pass those savings on to his customers. His new van holds all types of parts and equipment for repairs. I highly recommend 1604 A/C and Heating to anyone who needs service with their HVAC systems.

Thank You Tom for being Professional and providing exceptional service. We had an issue with the AC…read moreUnit not draining the condensation outside. Tom found the problem real fast. Work done by a previous A/C company also made the problem worse. He corrected the problem real quick. Mr. Tom Pleva is very Honest, Respectful and knowledgeable.and very passionate about his work. My AC is over 10 yrs old but if my Unit ever quits on me, I will definitely be purchasing a Unit from Pleva AC & Heat. Santos/Teresa

I used them a few years ago and had a bad experience. One of their workers yelled at me to be quiet…read morewhen I was trying to explain the problem. I ignored it and let them finish the job that they then charged more than 3 times what the part cost on something they spent less than an hour on. I was looking for a new company and briefly mentioned my experience with them on Nextdoor and they've been actively censoring my posts over there as a result.

At about 4:15 pm on 2/4/22 we discovered a leak on the side of the house. A section of PVC pipe…read morehad burst. The pipe was used for filling the pool. It had its own valve and connected to the copper feed from the street. I cut off the water at the street and then started calling plumbers. Schaffer, which I called about 4:45 pm, was the only one of three companies we called that could make it out the same day. (Everyone was very busy because of freezing weather). They said they'd be here between 5pm and 7pm. They were here around 5:45pm. They capped the copper that fed the PVC and we were done. They also did a number of other checks. The phone attendant was really courteous, and took the time to find an available plumber, after I explained that it was probably a 20-minute job at best (which it was). The plumber, John, was professional, courteous, and explained everything to us perfectly clearly regarding what we needed to do next, etc. I couldn't have been happier with the response and the service, especially with the prospect of going without water for anywhere from 2 to 5 days again (After the Feb 21 snow event/loss of water). The invoice we received in email was detailed, and included a number of high quality photos of the repair site. After a really, really bad experience with another A/C and plumbing company last year, Schaffer was a refreshing change.

Do not sign up for the $25.00 a month shafer services plus. I was told there was no cancellation…read morefee, But when I went to cancel after the men had been out for a "free ac and plumbing inspection" I was told there would be a $220. fee for the inspections due today. I never was told those inspections where chargeable should I cancel. I asked her if she would escalate my issue up the ladder she said the issue stops here and it would be of no consequence to bring it to mgmts, attn. That is poor customer service and am very disappointed in what used to be a great company, DO NOT SIGN UP FOR THE SHAFER SERVICES PLUS!

My wife and I moved to San Antonio around a week ago, and Mr. Snowman Air Conditioning & Heating…read morewas the contractor for our home warranty claim. While no one wants to learn that the AC system in their newly purchased home needs to be replaced, the service Michael and Elijah provided was stellar, and made the experience so much easier to handle. They were timely, professional, and their rates were verrrryyy reasonable. In 48 hours, we went from having a completely dead AC system to an entirely new, installed AC and Heating system with 10 year equipment and 1 year labor warranties. In addition to the great level of service, they were a pleasure to deal with on a personal level, and answered all of I and my wife's questions with care and respect. I will be recommending them to any and all who need HVAC work in the future.

I've had this team come out twice for AC tuneups, never an issue and always professional.read more

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

We used CamAire as a provider from our home warranty. My AC broke early Monday morning and we were…read moregiven the first available appointment on Tuesday. Communication was great with the company. The receptionist even went over what would be covered by the warranty over the phone. When Jaime did arrive, he was fast your thorough checking our AC to ensure everything else was in working order. He's knowledgeable and also looking around, has reasonable pricing. I was really happy with the service he provided.

Sent out by our home warranty for a broken air conditioner and they were great to work with, helped…read moreus get our AC replaced partially through our warranty company and were quick on the install!