Back in 2011 I started having issues with my ac/heater in my new home of only 2 years. My husband being a Firefighter of Helotes at the time knew champion was close to us so he wanted to use them. When they came to my home they informed us that the coils on the inside unit were rusted and that the ac/heater we had was junk from the builders putting in cheap units. They informed us that the best thing to do was to just replace the entire unit inside and out to prevent this from happening again. They said it was pointless to replace the coils because it would just happen again and the labor alone was $1100. $4500 later we had a new and supposedly improved unit. Well here we are again with the same issue. So I call and have them come out and wow we have the same problem all over again...so I ask do we need a new unit again? No you don't need a new unit your part is covered under warranty but the labor is $1100. REALLYYY I pay you $4500 for a new unit for the same issue I am having in this unit, then I find out the old unit was a goodman...THEY PUT THE SAME PIECE OF CRAP UNIT IN MY HOUSE AND CHARGED ME $4500...MADE BY THE SAME COMPANY. Did I mention before they came out for this I had contacted them 2 times prior and they came out and added Freon and told me there was nothing wrong with it. I am fuming by now and ask for a manager. Charlie informs me they will cut me a deal of $825. Not good enough so I call a friend of mine Michael Eisenhauer of Cozy Air 210-772-6623. Needless to say Michael tells me he can give me a much better deal and fix all my issues. I contact champion and tell them I will not be using them to fix anything. I get a call back saying they will match the price I was quoted...WHY DIDN'T YOU DO THAT TO BEGIN WITH SINCE I WENT THROUGH Y'ALL ORIGINALLY TO REPLACE THE DAMN THING? So needless to say my original unit didn't need to be replaced...GREAT JOB CHAMPION YOUR GREAT AT RIPPING PEOPLE OFF. I WILL MAKE SURE TO REPOST THIS ANYWHERE AND EVERYWHERE. If you want someone who is honest and trustworthy and will quote you correctly call Michael read more