Hands down friendliest and most professional towing company in the Valley…read more My little brother was stranded/broke down in Gilbert after leaving work and I only got part of his location before his phone died. I called on time towing and they sent a search and rescue, put my mind at ease and really they care about helping people. Fair and Trustworthy company!!!

By the previous reviews, this looked like it was, at one time, not a bad company. I see a review…read moreresponse by Jaime (On Time Towing's owner) making personal attacks towards a unwilling customer that wrote a less-than positive review about his company. Maybe these attacks are projection? At any rate, times have changed, and On Time Towing with them. On Time Towing (OTT) just did what it was told to do by a landlord/property management and didn't ask any questions about the car it was towing, and was rather presumptive about me and the car when I talked to Jaime. I had an agreement with a tenant to park my car on the lot, unbeknownst to the uninquisitve OTT. According to AZ law, once a car is towed, the towing company must contact the police an hour before towing, then the police must contact the owner to pickup the car. Jaime nor the local police contacted me in a timely manner, and I only found out my car was impounded when I called the police and they told me it was impounded 4 days after the tow. OTT collects $45/day (likely to increase. Hello future reviewer!) on a car in impound, so I can see why there is no urgency to inform the owner of an impounded car. For comparison, I pay $250/month for covered and secured parking. When I asked Jaime why he never contacted me, he said it's because it's too much trouble if he was to do that (he would have to go through the DMV according to him. There are faster alternatives, however) and he's not legally required to do so (and the $45/day impound fees add up daily, which is the real reason he didn't contact me). I can only speculate that the best-case scenario for OTT would be to acquire the title to my car after a month of being impounded and sell it for thousands of dollars at my expense. Either way, a win-win for OTT not to contact me. Jaime, the owner of OTT, seemed really high strung and stressed when I talked to him. He does not seem like a happy person to me, and I hope he finds a solution to his spiritual, mental, dental and physical ailments. He became very defensive when I described his practice not accepting credit cards as "shady" when asking which forms of payments are accepted. He claims it is because people simply remove the charge for him towing and storing their vehicles at OTT's property. From my experience, the company I worked for only received payment when we delivered a product to a satisfied customer. And yes, like all legitimate businesses, we accept credit cards and checks without the fear of customers disputing a charge. Only shady companies fear charge card disputes. Also, I never received an itemized invoice. When I asked for a printed receipt on 4/21/26 after payment, Jaime said he could only print it at OTT's San Tan location, not his Mesa location (OTT's Mesa location is a house on rezoned land. It is not a very clean property, and does not look professional. Not a good look since it is a customer-facing property). It seems a unprofessional to me to be unprepared to give me a receipt upon request. He asked me to send him my email so he could email me my receipt. I obliged immediately. As of writing this review, he has yet to e-mail me a receipt. In summary, OTT created a problem then offered a high-priced solution while doing nothing of value and expecting payment for their "service". Poorly-made laws (perhaps by design) were used to justify their actions and allowed them to act unethically within the confines of state and federal law. Until those laws change, expect companies like OTT to continue to contribute nothing of value and take from those that do. I do not like writing negative reviews, but I feel it necessary to warn people of companies like this. Be aware of these predatory practices, companies and people. Stay safe out there.

Received their number from the auto shop. I was blown away by the communication and care during a…read morestressful car situation. He texted me at every step: when he was on his way, when he picked the car up and when he dropped it off with a picture of the car. He was patient with payment, knowing I was in the middle of a meeting. My experience with them was far and above the experiences I've had with other towing services.

They were quick, responsive and honest! I will always call them directly before I contact my…read moreinsurance company. I was stranded on the side of the 17 and Bell Rd. For almost 3 hours waiting for my insurance company to send a tow, Snoopy's picked me up within 25 min.

Great service, quick towing company. Thank you for saving me. Great prices compared to other places…read moreI tried calling.

They stated on the phone that "they could find a guy" to tow a motorcycle but it would take them…read moreabout 2 hours to get them out. It didn't seem like motorcycle towing was something they were used to. I called a buddy instead.

Great Service, arrived quickly and brought my car safely home. I highly recommend this company for…read moreany towing or roadside assistance.

The most incredible tow service ever!! We broke down today and we got a tow in less than an hour…read moreand at a very incredible price! The guy who came to rescue us was absolutely amazing and so kind and professional!!! Thank you for towing our truck, trailer and ranger. We appreciate you all so very much!!

The response time was decent and equipment fairly good…read more However, the thing about polyurethane coated work gloves is they certainly keep the grease off the hands of the Prestigious Towing & Recovery, LLC employees so when they get home they are nice and clean. However, the grease that the polyurethane surface blocks from getting on their hands then gets transferred to whatever it is of the customers' that the driver touches next, such as upholstery, shifter nob, door handle, ignition key and as in my case steering wheel. I have a low-profile sports car and its accompanied by a low steering wheel. As such, when you slide in and slide out, the top of your right thigh will touch the bottom of the steering wheel. After Prestigious Towing & Recovery, LLC dropped my car off in front of my house and with the driver still idling there, I got into it to drive my car he just towed and dropped off in front of my house into my garage. However, when I got in, I looked down and noticed globs of grease streaked all across the top of my right thigh. It was fresh, gooey and, as I mentioned, in globs on the fabric of my light colored khaki shorts. Not having any idea where all this grease could have come from, but now having to change out of my clothes, I grabbed hold of my steering wheel to get out. When I grabbed the steering wheel with my right hand to begin getting out is when I felt a sticky glob on my hand. As it turns out, the grease was on the surface of several areas of my steering wheel. So while polyurethane gloves are indeed great for keeping Prestigious Towing & Recovery, LLC employees clean, those gloves serve to just transfer Prestigious Towing & Recovery, LLC messes onto the surface of the interior of their customers' vehicles.

Will is the best! He turned our stressful situation into a memorable experience. Thanks again Will!read more

They were excellent from booking to pickup to drop off!! Very much recommend and if I need them…read moreagain in the WEST VALLEY, I WILL DEFINITELY be calling them!!!!!!!!!!!

They were friendly, fair price, on time, & kept us well informed. I highly recommend…read more Thanks guys!

Very unfriendly driver , was threatening to Use a firearm…read moreall because he was denied the tow job , very unprofessional, he could've offered a bigger truck or the right person for the job instead he chose violence absolutely disgusting and disrespectful, do not tow with these guys !

This company sent us the wrong tow truck after not listening to us over the phone the first time,…read moredriver comes out, is immediately told that it's not the right truck and won't work how we wanna load it. Instead of getting the right person for the job he got an attitude and started talking about how he's strong and big and has towed forklifts before he simply didn't have the tools for the job so we told him that. He then stated he's gonna have to charge us for coming out even though THEY sent the wrong truck. When he was about to get in his truck he said a few disrespectful things under his breath so I told him he wasn't gonna talk to my grandpa like that, he told me he'd beat my a** and got in his truck real quick, I stood up and started walking towards his truck when he floored it out of my driveway and yelled out the window that he has a gun and will "happily" use it. After this happened, we called Power towing and they blocked all of our numbers while we tried to get a hold of them. Horrible company, CRACKHEAD TOW DRIVERS. DO NOT USE THIS COMPANY. Handle your business like a man.

I was visiting family in town and ran into an issue while traveling on the 101 in Peoria. I spoke…read morewith T&S dispatch about the issue, requested a tow, and my vehicle was picked up within the hour. I rode with the driver to where the vehicle was to be dropped - the driver was respectful, efficient and treated the vehicle with care. The value for the service was very fair.

I live in Peoria. My car quit four miles from home at the Grocery store. T&S tells me forty…read moreminutes. Four hours later i'm told 18 minutes. This time, i'm talking to the driver and l'm not happy! He apoligises and said the owner is a dickhead and only told him about me an hour ago! Their radio system is awful, l could only hear about every third word. It turned out that the battery was bad and they charged me $100 to jump it! Be advised: T&S is FUBAR!