I submitted an application for Coyote Creek Apartments in Washington, Utah with a couple of friends for an available apartment (move-in August 1st) during the work day on July 14th, 2021.
At the end of the day July 22nd (NINE days later), and I had yet to hear back from them. I have only received a $45 receipt from Overland Management (and the "Recommended" PetScreening results that are an outsourced company for screening animals). I have never had to wait this long to hear back about a rental property, no less for one that is available very soon.
I waited patiently to hear back up until a week past, then called 7/22 (using the phone number on Google AND their website under "Contact Us") to see what the app status was. The office was apparently closed, so I left them a voicemail.
I called them again the next morning, one hour after opening. No answer, so I leave another voicemail with all my contact info again, saying I'm following up on an app status. I wait another hour, and nothing. No response. I call again, but do not leave a voicemail. I wait three hours, still no call back. I leave another voicemail stating I will be disputing the $45 charge with my credit card company if they do not get back to me. I wait three more hours again, and still no call back. I leave a voicemail stating I am disputing the charge. That's FOUR total voicemails.
I would have expected so much more from a "luxury" complex, but it seems they are scammers. Red flags from the get-go, no, thank you. Thanks for wasting my time, forcing me to fill out the PetScreening that took way longer than the actual app itself. Be prepared to pay out of pocket for a DNA poop test if you have a dog, too (which can be upwards of $70 to $100+). Oh, and you're expected to pay common area fees, like an HOA.
I would stay away from this place if you want to keep your money and have a decent, communicative property management.
RESPONSE TO MANAGEMENT: I DID contact you directly, left you multiple voicemails, and I STILL HAVE NOT RECEIVED A CALL BACK. What a joke. The only response I have gotten from you is a PUBLIC Google reply -- go figure. Not that I would want a call back now because I see what your standard of "excellent" customer service REALLY means, and I would be terrified to rent from you. They are still refusing to refund us for the application fees despite them never actually processing them AT ALL. Slimy people. Stay away.
I have tried posting this review on other sites, but they do not seem to appear on Google, Apartment Finder, Apartments.com, and the Chamber of Commerce. I have never seen this before and can only guess that they are paying to have negative reviews omitted.
How scummy! I wonder how many others are out there who experienced this too. read more