I had a short term lease (6 months) at this apartment complex.
Overview: this is a somewhat large and relatively new apartment complex conveniently located along Washington Parkway. The complex is busy, with lots of families and children and people coming and going all the time. It has amenities such a pool (open seasonally), fitness center, package lockers, sidewalks and pedestrian/bike paths nearby. Good access to I-15. They allow pets (with deposit and additional rent) and have a dog DNA test, which really helped cut down on people leaving their dog's poop in the grass all over the complex.
Pros: The apartment was a good size. The complex is well lighted (too much light in my opinion). The fitness center is nice. I like the location. The staff when I moved in was friendly and knowledgeable, but they had complete staff turn-over halfway through and the new staff is less professional. Although I sometimes had to park a little way from my apartment, I didn't have any trouble with damage to my car from other people.
Cons: There was a lot of noise from neighbors, including screaming arguments sometimes, and frequent door slamming in the breezeways.
My biggest complaint relates to the deposit.
I had to clean the apartment myself when I moved in. I reported broken blind slats on my move-in check list but La Vida did not fix them. I noted the carpet as worn with some stains.
When I left, I cleaned completely: vacuumed, swept, and mopped floors; cleaned all countertops, cabinet shelves, drawers; cleaned all bathroom fixtures; cleaned all kitchen fixtures and appliances; cleaned windows. There were no scuffs, gouges, or marks left on the walls; I did not hang pictures or attach anything to the walls. The paint (white) was intact and not marred in any way.
When I moved out, they declined to do a final walk-through with me present.
After moving out, I also logged into my account and paid a final utility bill, which Conservice noted as covering through the end of the month that I moved out.
Three weeks after moving out I received a Security Deposit Disposition. They kept the entire deposit and are even charging more, even though I left the apartment in pristine condition, cleaner than when I moved in, and paid the final month of utilities.
They have not returned my call and message.
I have filed a complaint against them with the Better Business Bureau. read more