Walked in to return equipment. Approach employee, she asks me if I have signed in to get a place in line. She Points to a kiosk.
I let her know I just need to hand this to her & get a receipt. I'm making sure we are on the same page that all I need to do is hand this to them so I'm not charged for their equipment that I'm no longer using. She referred me back to the sign in & then she goes to help the next family in line and they are SETTING UP NEW SERVICE.
And there were 2 more ahead of me. Not the employees fault, if this is Cox protocol, she is just doing her job.
I walk to another desk , where 2 more employees were talking, I was about to set the router on the desk & snap a photo, and one of those gentlemen took the router & scanned it.
Cox, if you are going to make it so inconvenient to return your equipment, you need to have a home pickup service where you deploy a truck to do so. That is lunacy to expect someone to sign in over equipment return- and wait for other customers to complete things that take awhile. While I sit there & wait for who knows how long to just hand you something. read more