The service guy was very pleasant and he was on time. That's really the only nice things I can say…read more Especially elderly customers, be warned these guys will try to rip you off...and do it with a straight face. A brand new version of my garage door opener system (complete motor, rails, belt, safety sensors, remote opener, wall opener) costs a grand total of $219 from Lowe's. This guy tried to quote me $815 for just a new logic board, safety sensors, and a wall opener (NOT a motor, rails, belt, remotes, new wall bracket, new wiring)... I ended up getting an entire new garage door opener system installed for $330 from Home Depot...that included literally everything new and professional installation. Long story short, don't let these guys take you for a ride.

Arrived on time, very personable, did a great job. Had all of the parts needed and quickly finished…read morerepairs.

I ordered fireplace doors, the inside sales team was great, although the installer representative…read morefrom their company did a poor job installing the doors. We went to open the doors and the entire doors and frame fell forward, my son grabbed the unit. The brackets inside were not attached properly, one is basically upside down, very poorly installed considering we paid the installation fees.

We are in the process of building a home and ran into an issue with a gas log unit we purchased @…read moreDixie products ( Too many btu's for the area). I contacted Kevin @ Dixie Products and explained the situation as we were well beyond the 30 day return period. We received exceptional customer service and were able to exchange for another product that would meet our needs. I highly recommend Dixie Products. We have purchased numerous gas logs from them over the past several years and have always received quality products and quality customer service!

Coil spring that supports the operation of our garage door broke Monday evening. Called and made…read morean appointment on Tuesday. Not an emergency so we setup the repair appointment for Thursday afternoon, sometime from 12 to 2. Repairman showed up at noon. He knew exactly what was needed to replace the broken spring that assists the overhead door. Spent 30 to 45 minutes replacing the spring. Explained what he did and was on his way. This was the best service experience I've had in years.

OK people I suggest you give the new management a chance... what a difference. This is a top notch…read moregroup that have done everything they said they were going to do, communication was awesome and the two guys that came today even fixed one of my other eight doors and it wasn't even on their docket.

In 14 deg winter cold, our garage door spring broke. I called Hall's at 9:25 am and the spring was…read morereplaced by 10:10 am! This is a "Service Call Miracle!" Lee, the technician, is the best!

Contacted and within less than 12 hours, they came out and provided great service. Justin was…read morecouteous, knowledgeable and easy-going. Appreciated their responsiveness and customer care. I found their service fee reasonable and repair pricing fair. Would absolutely recommend.

First off, I should mention that two years ago Rusco did my replacement windows and the process was…read moregreat. Very smooth, great product. Since that went so well, I returned to them this most recent July with an order to replace all my exterior doors and garage doors. Our salesman, Dusty, said that installation could begin on September 15th. Unfortunately, September 15th came and went, and no installers arrived. Dusty called me to tell me there was a problem with the glass I'd chosen on my front door, which wasn't available in the door style I'd chosen. This was frustrating, but understandable. We made new selections and set October 1 as our installation date. Again, the installation date came and went with no word from Rusco. When I called to see what was up, Dusty said that there was a problem with my garage doors and they had to be sent back. I pressed him for a new installation date, which he was unable to provide. He said he would call me back, which he did not. Weeks passed during the period of October through Thanksgiving, where my husband and I would call Dusty frequently to find out the status of our doors. He would bounce us back and forth to call installation managers, and with every different person we spoke to, the details were different. This door has arrived, but this other door is wrong. No one's story matched up. It was incredibly frustrating. Finally, on December 8th (today), I had several missed calls on my phone from an installer who was apparently at my house, ready to install my doors. I was astonished, as no one had let me know this was scheduled for today. I checked my earlier messages and saw a voicemail from the installer, who called me at 9:18 this morning to let me know the installer was on his way. I'm not exactly sure how that qualifies as advance notice, but when I called to ask why this happened, the installation manager was unable to explain, or even apologize. He even tried to say that he'd called me the previous week and left a message (I received no such message). To add insult to injury, the garage doors were STILL not in, and won't be until Thursday. Overall, I am appalled at the total lack of organization and customer service provided me by Rusco, and will absolutely not be ordering from them again.

Your life time warranty on Windows just went out the window in June 2015 when they packed up and…read moreleft their customers high and dry. Dusty could not phone his clients and let them know that Rusco was going out. He never returned phone calls and Rusco took your money and gave poor, poor product and service in return.