This is not store location specific, but a review for the general Phoenix area. I cannot stand Cox wifi. Worst internet provider I've ever used, it always goes out. I wish I could give no stars. I have a plan that allows more than plenty of wifi to my house but it doesn't matter. I'm looking into other providers (not sure if there are any though). Working from home is a nightmare and trying to get good service FaceTiming relatives or friends is a 50/50 shot if it will be good service. read more

I currently have the cox basic cable tv package at my home in Ahwatukee. My TV is unwatchable due to VERY POOR service by cox tech folks. Cox refuses to address the problem which has been going on for weeks. I am a 25 year customer and they DO NOT CARE. read more

I wish negative stars was an option on YELP, because one star is FAR too generous.. After being a loyal and paying customer to Cox for the last year and a half I ended up moving houses and having to cancel my service well after my contract was scheduled to end. They added a $30 charge right at the end, supposedly because I was cancelling my affordable wifi (from the affordable connectivity program). When I asked them to explain why I was being charged $30 to cancel my service they could not give me a reason why. I asked if this charge could be reversed because it didn't seem right to be charged an extra $30 because I was cancelling my service (that should not have had any fees attached to it at this point) and they refused to revoke the fee. So then I go ahead move, and refuse to pay the fee because it wasn't fair or right and it felt like they were trying to squeeze more money at me right before cancelling my service. Months later, they send a debt collector letter to my new address JUST BECAUSE OF THIRTY DOLLARS. Are you kidding me? This company has tried to sneak in extra fees in the past with me and I was able to dispute because they made no sense.. but this was the last straw. To bring thirty dollars to a collection agency for a charge that had no merit to it... What a load of BS. I hope that $30 was worth it, COX! I will never EVER give you my money again for as long as I live, I will happily pay another company even more just for the sheer principle of how little they value customer loyalty and their blatant greed for money. I will be sure to let everyone know what a crappy company COX is. I would love to see them run out of business. Happy holidays, COX! Thank you! read more

Truly the most incompetent company on the planet. Had to file a BBB complaint and a complaint with attorney generals office to get my issue resolved with a move to a Camden property that has an agreement with Cox for TV ultimate and 500 internet, included in rent and lease. Ordered no extras, and received a order confirmation in spanish for some reason with a 28.00 addl monthly charge. This after 3 calls and order still messed up. Same problem when I moved 3 1/2 years ago. Good service is a thing of the past, unfortunately. read more

False selling promise, watch out with the "connect yourself the internet service" They sold me that and after I try to do it by myself, they " discovered" that the house I rented hasn't have the connection to the street. Next day, a technician had to come home and to create the connection from scratch. Now I owe them $100. I spent one hour talking with the customer service department, and I waste sixty minutes of my life. Worse service ever. Watch out with false promises. read more

Worst internet company there is. Don't waste your money. I've had Cox internet for 7 years and spent over $12,000 with them. Recently I've had two outages and it took 2 different repairmen to fix it. Was out for about a week. I've also had many mini outages for a few hours and times where the service was so slow it was almost un-usable. I asked for a $50 discount for my trouble and was offered $17. I was insulted. I had to contact them 3 times to get an offer of 17 measly dollars off my bill. I declined the offer. Their service just went up to $170 per month. $12,000 spent vs $50 to keep me. Not a smart business decision. They deserve to lose customers. They think your time is worth nothing. They are just not smart. read more

Outages all the time. Will set a three hour window for repairs and then reschedule it so it's over a week to fix it. No way to call to ask what's going on. Customer service just sends you the same scripted responses. Joke of a company read more

Worst company!! They have awful customer service. I literally have to reach out and email corporate no joke once or twice a month!! This month I'm at 3 times I've emailed them and all they do when they call back is say oh we will out in feedback on the rep. Really but you keep having the same type of customer service? Their chat agents are all over seas that's I speak with they never want to help and they just camp on the chat and not answer you. They decide to help you once you threaten corporate! They are a monopoly out here so frustrating!!! Getting transferred multiple time over and over again with no resolve worst company ever! I am so over them! read more

Well, cox is infamous for rate hikes, add ins, etc. I went from 109-148-210 in less than year. Cancelled, they never shut service off, stating my internet was still being used! BUT, the best- couple years ago I bought 3 tv modems, but when returning the 2 they had here, before I switched to century link... I morally have all 5 items left. No refund, and won't return them. My bill for 2 mos service (used 1 month since canceling) $425. A complete monopolized rip off they are. Unfair, stubborn, and short w their customers, probably from tired of all the complaints. True Cox(can u do neg star rating)? read more

Worst company for internet and cable my cable and internet has been out for 2 days now unbelievable @cox cable my wife works from home and it had cost her 2 days of pay and we still won't know when our service will be back on . read more

I am paying for the most expensive level of service and I cannot stream a movie. Music on Alexa cuts out frequently. I have had 3 technicians visit my house and state there is nothing wrong with my home installation. I have been told that there is "noise" on the line on a shared "node" , whatever the hell that means. This has been going on for months. I have been a customer since 1989. FED UP! read more

If I could give 0 stars I would. I have been a customer for over 20 years & the customer service has declined so much. The service itself is not worth the money they charge with spotty wifi & cable issues. I have called in for technical support 10 times in the past month. The biggest thing I'm upset about today is when I call in for billing help to lower my bill (because they keep raising it) they find some magical coupon to lower my bill but then I find out that they just removed a service to lower my bill. This has happened several times. Having someone say @ the end of the call "thank you for being a loyal customer for 20+ years" means absolutely nothing to me. Its just lip service. read more

I've had to deal with this company for over 25 years being that you only get two choices in your area. The government won't do anything about them and nothing will come of this poor review, but what the heck. Our service has been going up and down for the past month. I call and complain and they say there is nothing they can do. I first started new service at a new home 2 years ago at $85 bucks a month and now I'm up to $139.98. New customers can get a great start up deal at $85 a month, but long time loyal customers get it in the @$$. Phuc U Cox Cable...... read more

Terrible customer service. Poorly trained agents. Couldn't find record of prior conversations. Would not answer questions directly. More interested in upgrading me than addressing my technical issues. read more

The CSR who handled my call could barely muster a word of English and was very obviously working from home, as I could hear all of his domestic distractions in the background. I must have spent 10 minutes with this guy trying to get the most elementary request taken care of. This proved too difficult for him, yet his incompetence did not dissuade him from trying to upsell my existing service. Awful. read more

Do your homework before joining this company. I had Cox cable for years and years, they increase rate every year. We joined another reliable company with wifi in every room and pay fractions what use to pay Cox read more

For the gazillionth time our cable is out... as well as our internet!! We pay almost $400 a month for BASIC cable and internet.... We live in downtown Phoenix, not the boonies.... When we call, we get: "There may be outages being experienced in yoir neighborhood, customer service representatives will not be able to help you".. Then says goodbye and hangs up!!! For what we pay and all the streaming and firesticks out there.... We truly believe they eventually will be out of business. For the prices they charge and the services always going out.. It's just a matter of time!! read more

Internet service has been down for 18 hours and Cox will not provide an estimate of when service will be restored. They give me a phone number which won't allow me to speak to a human and then say goodbye and hang up. Awful service and non- responsive company. Will find a different provider. I read more

The worse customer service ever, flat out lies when lower your bill. Will tell you one price and you get it for 1 month then they jack you up. read more

DON'T DO IT IF YOU CAN AVOID COX! Their customer service is a terrible experience and the internet frequently has glitches. They also will continue to jack your price up and up and up without service quality to match. Additionally, their online "chat bot" is fake in my opinion. It is NOT a human even though they claim it is and is almost useless, except if you want something to waste your time. read more

I'm not actually a Cox customer - Thank God! In the last three months, I've been receiving my sister's, my parents', and the gentleman who bought my last home five years ago, bills to my email account. At the bottom of the bill, it states, 'If you received this email in error, please contact Cox at 800-234-3993.' I did just that, spending 15 minutes with two lovely and very customer-oriented individuals who told me there's nothing that can be done. They went on to tell me the listed account holder would have to have provided my email address for me to receive their bill and only they can remove it. Interestingly enough, those individuals haven't been receiving their monthly bill. Way to go, Cox. I see nothing has changed since I chose a new provider five years ago. read more

Every person or AI that you talk to gives you a different answer and then you suddenly get surprise charges on your bill. Representatives don't listen. read more

We moved last week - about 3 miles from one house to another house in same zip code. The electric company transferred service on Wednesday when we closed on the house. the water company transferred service to the new house without hassle as well. But Cox can't seem to get their sh!t together. They were a no-show on Friday for their 1-3 appointment to simply transfer the service. They told me at that time that they couldn't come out until the 27th (11 days after they were supposed to be here) even though I have an email stating service was scheduled to be transferred on the 16th. I spent 2 hours on the phone with them on Friday October 16. Finally, was told that there is internet service on at the house - I just need to spend more money and buy a modem and we will have internet. I spend more money and buy a modem this weekend. I hooked it up this afternoon. Doesn't work. I call Cox. I discuss the issue with Cox and the Cox representative tells me that the reason that it doesn't work is because we closed our account with Cox. Our account is inactive and if we do a self install they will cancel the appointment on the 27th. I explained that we TRANSFERRED our account and asked him if other customers ever move from one house to a different house. That seemed to confuse him. I also explained that the appointment was also to bring additional equipment and upgrades to television service and cancelling that wasn't acceptable. After going round and round with him, I asked to speak to a supervisor and held for 15-20 minutes while they located an available supervisor. By this point, I've been on the phone for 41 minutes (not an exaggeration). He transfers me to a supervisor. The phone rings for over 20 more minutes before another customer service rep picks it up and asks why I'm on hold. I ask for the name of the supervisor. He will not provide it. I asked to be connected to the supervisor immediately - but they are all busy (according to ruse and obstructionist "customer service" rep). I insisted on being transferred to a supervisor and he transfers me to a number that rings 4-5 times and then says "Our offices are closed tonight, please call back tomorrow..." and then hung up on me. I called back BECAUSE I HAVE TO ACTUALLY WORK THE NEXT DAY and go through all of this BS again and finally get to someone who knows what the they are doing. It took almost 3 hours of my time (2 hours and 45 minutes to be precise) to make that happen because they can't seem to figure out their own scheduling. This company has screwed me over for the last time. I need internet, but that doesn't mean I have to send over $300/month to a company who treats its customers with total disregard. I'm going to keep the internet and scrap all cable tv/phone and other services. Worst customer service of any company I have ever dealt with. Would give zero stars if that was an option. read more

you have to get two phone apps just to manage your wifi password. It runs slow even though I pay for top tier. Fucking shit company.

Not RECOMAND COX. I had the internet service down for 36 hours, they tried to sell a technician service, upgrade speed and rent router/modem. Of course I refuse all! I had phone trouble shooting and a lot of confusion from technical support, not professional, not enough knowledge of networking and the same speech all the time. strange when I wasn't home, early in the morning the internet comeback. This situation is repeat every year in the same month (when the actual offer expires). I am 99% sure is a COX marketing policy. read more

Ruben, the Cox technician, recently came to our home to identify the problem we were experiencing with the TV. He was exceptional! Friendly, skilled, thorough and accommodating. In anticipation that the TV was no longer operative we had bought a new one, which was the outcome. Ruben set up and programmed the new TV and replaced the cables. Service like that is rare. Ruben is definitely an asset to Cox Communications! read more

So let me run this by you guys, maybe I'm the one that's crazy. We have Cox Internet and recently It's been cutting in and out. We contacted Cox and they did a reset and some other internal things, but it did not clear up. We had the Cox technician come out with the understanding that there may be a $75 charge if the issue was our equipment. Totally understand that. The Cox guy came out could not figure out what was wrong but replaced all of the "Cox" connectors on the outside of the house and also at the terminal box near the street. Then we get a bill for $100 a few weeks later. When we called Cox, they tell us that because we didn't have the protection package for $10 a month that we were getting charged, even if it was because of something on their end. So let me get this straight, I have to not only pay for them to come out if it's our issue, but I also have to pay for them to come out and fix their OWN equipment? Cox...you guys are awful. I will say that the Cox technician that came out was great, but talking to the inside reps....they are not that bright and just don't give a "S" read more

Awful. Don't know what they are doing Said my house was ready for install. I cleared my day. Yet techs said it wasn't. Went to Cox store and everyone apologized but no one could tell me if and when service would be done. Heard this happens a lot In my book that is not a quality provider. read more

Top to bottom, the absolute worst company ever. They just plain don't give a crap. Not only did they screw me out of $125 by charging me for a cable box that "wasn't returned " TWO YEARS AGO, and not having people contact us, which they promised TWICE, now they are screwing with our business. Our telephone, internet (which runs the music, registers, online orders , and delivery services) and cable are out today. Intermittently until 2pm. I can run my registers off of hotspot, but every else is just down. Any particular reason this kind of work can't be done overnight? You have to screw small businesses out of sales? Cox youSUCK. And they don't care. Not one flying f**k do they give. read more

Upgraded to fiber. Don't do it. Service keeps going offline. Slow to schedule service. Techs not trained. Constantly dropping service. Do not recommend. read more

OK I have to share this. First I do like Cox services.... ISP is greasy fast and TV is good so no issues there. Here is this funny part. I have a package of ISP, phone and tv for which I pay around $175 ish a month. I wanted to cut expenses so called to see about deleting the phone which I rarely use. I was advised by the rep that would be no problem and my new bill would be around $303.00 a month. Some discount for dropping a service right???? When I inquired about the disparity I was cheerfully informed that it was because of the special package price I had and that deleting a service would cause my bill to go up. So deleting the $35.00 phone part increased my bill from $175.00 to $303.00, interesting huh. That got me wondering what my bill would be if I deleted the TV and phone and just kept the ISP so asked and found my bill would then be $271.00 finally heading in the right direction. So you guessed it, did nothing in the end, I can't afford to drop a service at these prices. My take away is I have a pretty good rate right?. Curious though I called the Arizona Corp Commission and played the conversation for an agent there. Not to file a complaint, just to get an opinion, he did not find it as funny as I. Just a word of advice, be careful when getting the "SPECIAL PACKAGE" price. Just my opinion of course read more

Been trying for 50 minutes to pause my service. Chat is useless and calls are on hold for over 15 minutes. This is a monopoly run by idiots. read more

Terrible terrible company , ordered gig service and the best I could get from COX was 350 mbps,. Trunk line needed to be replaced but the technician didn't want to do the work. cancelled cox and ordered Quantum fiber , they have real gig service, plus cox has been overcharging me for the 500mbps service i had prior (only 150mbps max)and cox still wanted $30 after i cancelled them. I will never ever order their service again.they should be shut down because they are scamming their customers read more

Outages always every afternoon. Updates to their hardware in n Scottsdale are overdue.

Terrible customer service. I was trying to order their internet and was almost complete with the process before they said they needed to transfer me to another department/representative. Because the other department was busy, they told me to call back, and that I couldn't wait on hold or have them call me. Weird obstacle for someone trying to give you money, but whatever. I called back and was hung up on on two separate occasions. From those three reps that I talked with, they all told me different things, had my information incorrect, and needed something different that the other person said didn't need. It was crazy. The worst experience, so I ended up going with another company. read more

You go in and you get a renewal price then when your bill comes it was 40 higher you go in and they say ok the new price sick of their bs

cox sucks. my cameras have never worked. when they come out the many times, they work for two weeks at a time until have to call for service again. very expensive. read more

High pricing for lowest possible quality and continuous outages!! Hello 5G hotspot. Putting this company I. The rear view mirror!!

Terrible service from start to finish. And now I can't cancel service. They keep hanging up on me and you're not allowed to cancel online. What a horrible company. Unbelievable. Just don't. read more

So in my area, I only have one Internet provider available to me and that's Cox. I started having problems with Cox in December 2023 with the Internet cutting in and out a lot. We had an old modem router from Cox and figured that we just needed a new modem/router. So we decided to upgrade to and pay a higher price for Cox panoramic Wi-Fi and for a higher speed for our internet. (we found out later all of our problems with getting Internet was due to Cox, having disruption and service without notifying us ). We opted to use the Cox modem/router. And of course, because it was panoramic Wi-Fi, I thought our Wi-Fi would be even better. Since our upgrade our Internet has been more intermittent than ever and our Wi-Fi had to have a pod added to service our devices in a small 1400 square-foot home. More money. Additionally, our new panoramic Wi-Fi has to be rebooted 3 to 4 times a week to work right. According to The online technicians at Cox, Cox has had 20 disruptions in service to our area between January and March. (Again no prior notification). Every time the service goes down and then comes back up it reboots our router modem, supposedly reconnecting all of our devices depending on Internet and the Wi-Fi network. The problem is the Cox modem router assigns the most bizarre DHCP IP addresses to my printer, so I have to keep manually resetting my printer to a better IP address that will work on the net work. Recently, one of the technicians told me that in order for me to get reliable Internet from Cox, I needed to upgrade my plan to an even hire rate of speed and pay more. Cox has told me that they have checked my system and all devices are healthy. I've also been told by Cox technician that I need to pay $75 for a service technician to come out and check my system. Funny I didn't have these problems until I upgraded to Cox panoramic Wi-Fi. It's a nightmare. And just so you know my degree is in computer science so I can tell you that their system truly sucks and is unreliable. DO NOT use Cox or their equipment if you can avoid it. read more