Stay away from cox , my restaurant constantly loses internet and I keep losing business because of that , their technician told me they have faulty equipment and they working on it to get it fix by end of august, still charging us almost $500 a month, horrible business read more

I never leave reviews- let alone a bad one but the experience I had with Cox was genuinely the worst customer support I have ever received from any company. After being a loyal customer of over 4 years, I called being pretty upset that my bills had gone up to $170 for just 500 mbps which is ridiculous. When I called , I was bounced around from line to line , and when I finally got to the right one, I was hung up on after being put on hold. I called back just to be condescendingly lied to and talked down upon. I was told the only way for me to get a better deal was to give them more money and add a mobile line... absolutely ridiculous and unacceptable. Greedy business with no genuine care for their clients. Read their other reviews. It speaks for itself. Cox is hands down the WORST. read more

I'd give zero stars if I could. I work from home, as do many people these days, and I also work third shift. Several times a month, the internet just...goes out. For my entire shift. No warning. No intermittent returning and going out again. It's just out. For sometimes 12 or more hours. We had to buy a better mobile plan so I could use *that* multiple times a month when Cox's service inevitably goes out. It may not seem like much, saying "several times a month" and it may not look like much plotted on a map, but when you pay as much as we do, you expect much, much more. Internet is not a luxury anymore. It is absolutely a requirement. Every time I've contacted Cox, they've given me no help. "It's an outage" or "we're working on it". No explanations of why and every time they deigned to give me an ETA, it was off by hours. Don't even bother with the chat, it's all AI bots spouting nonsense about how "they understand, they use their internet to work from home too". But they're even less useful and just as full of shit. If you have an option (which I know not everyone does...hell, WE don't), do NOT choose Cox. They are the worst ISP we've ever had. And we had Comcast. ...so good job being worse than Comcast, I guess. read more

Do not go with this provider at all. I give them negative stars. I live in an apartment complex and they have COX internet as their provider and it's been terrible. WiFi will go in and out randomly. As of right now my unit hasn't had wifi in two weeks. I've called multiple times to request a technician to come to my unit to see what's going on, but they refuse because "everything looks good on their end" . I've been on the phone calls with people for 40 plus minutes trying to get them to come but they will not. Terrible customer service don't recommend at all. read more

I had a 3 year fixed price contract with Cox, after 2 years they almost doubled the charges from $199 to $357. When I contacted them they told me tough and turned it over to a collection company. They are real jerks and I would never use them again for again for anything. What a terrible company read more

Cox, if there are no stars can be given that's what Y'ALL would get. I get a security camera installed. PAID 275.00 for everything. Said I would have a 30.00 discount. And balance left would go to my bill for deduction. I said fine. I have no problem paying my bill. Well open the bill and it's the 275.00 Mind you that I already paid 275.00 I had the service for a month and 3 days. Now I told them to come get their equipment. Well they are saying it's going to be 75.00 to send a tech out to collect the equipment.I guess they want me to get on a ladder and fall. Well if you want to be sued we can do that. I have spoken to almost every state EXCEPT THE CITY I LIVE IN. AND THAT IS IN GAINESVILLE, FL. Every time I call Cox I get sent to someplace other than the city I live in. Y'ALL are a Bait and Switch company. If you want customers to stay STOP LYING, STICK TO YOUR WORD. AND STOP BEING SO CROOKED. XFINITY PLEASE COME TO GAINESVILLE FL. IDK ABOUT ANYBODY ELSE BUT I'D RATHER DEAL WITH Y'ALL THEN THESE SNAKES IN THE GRASS. Left hand please let the right hand know what your doing. 3218 SW 35th Blvd Ste 205/06/07. 32608. If you're in Gainesville, just try to have ppl a customer can ask questions about their account instead of being shifted to Arizona, Wyoming or Oklahoma and many other places where they don't know what the heck is going on. Source out to Gainesville, not those other ppl and places. Don't get me started on this dang internet read more

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