Mike N. Has 6 reviews and all are negative which seems a little fishy to me. Why would one want…read moreto ruin reputations of 6 good businesses? You got an answer mike?

After referral from several friends, I called last Thursday to schedule a service appointment to…read morefix problems with our home network and Internet connection. The appointment was for 3 pm today. At 4pm I called the 800 number and was told that someone had called at 2:30 and left a message that they could not come today and would next be available at noon on Friday. That simply was not true. I had been home all afternoon and there were no phone calls. The Friday time would not work for me. When I explained this to the person on the phone, they said there were no alternatives. I asked to speak to a supervisor at which time the person on the phone became quite rude. I'd not recommend wasting your time with this firm.

Telcom should be called Tel-CON! is the worst Internet service. Giving it a one star for…read morereliability is overrated.It goes out at least once or twice per month! I wouldn't even want it for free! It is the only service we can get in our apartment community, which should be against the law. We should be able to choose our own service or work from home and this Internet is always out!

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

Exchanged our iPhone 12d for new iPhone 16s! Corey was so very helpful and he made the whole…read moreexperience go very smoothly. It did help that I had our Verizon wireless bill with us. We had no cost for the new phones and will be paying less per month. One of the managers, Kathy stopped over to thank us for staying with Verizon! I highly recommend the Verizon store at Hilltop across from No Frills Grill for any iPhone needs! They are very helpful and friendly.

Horrible customer service! Went in to verify my military discount, 5 employees standing around, NO…read morecustomers. No smiles, positive greetings. I asked to verify my discount, the guy took my ID, sent me a text message, after a bit the website didn't work so he came back and said, well I can take a picture of it. Went to the desk, we were sitting there waiting (all employees still just talking) I received a text message that it was approved, then had to ask the guy if there was anything else and he said no....All 5 employees need customer service and basic business etiquette training......we got there at 4:45, they don't close until 6 so it's not like we were holding them up from leaving for the day...smh... Next day Update: I received a confirmation letter from Verizon and my military discount was not even applied to MY phone number.....so back to a DIFFERENT Verizon store....

Great customer service from Andre! Was able to upgrade my Moms phone with ease and great deals. He…read morealso offered home internet and sync tracker which I'm for sure excited to look into. Give this guy a promotion, he's a great asset to T-Mobile.

Thank you Damien for helping us get a phone/iPad, answering all of our questions and educating us…read moreon everything we need to know about our new phone. My husband and I have been to multiple t-mobile stores and non of them compare to this gold mine. All of the employees were lovely, very attentive and made you feel welcome in the store . I really appreciate this experience because it took us going to 5 different stores to get service. Thank you Damien your the man

This store is filled up by unhelpful staff. They sure do take up a lot of space and they are not…read morehelpful. I felt like I was employed by the staff there I did not get answers to my questions and I was told to come up with solutions. I came to the corporate location for help and I was talked to like I was stupid and like I worked there and had done something wrong. No help. Will probably cancel Verizon services after today's visit. Totally terrible service.

Honestly this was awful , never in my life have I been treated like I was a body taking up space …read more I went there due to my SIM card giving me an error and the manager Dwaine or Dwight asked my name why I was there told him the issue and stated I tired everything to see if I could get it myself . He hadn't even held my phone or pulled up my account. Saw the smallest crack next to my camera and said it was water damage from the humidity outside. Bo sure how you can diagnose an issue based off of that. Had that crack for MONTHS no issues. I do have an account and I am on a family plan and let him know once he had asked and he said I couldn't get helped due to the account holder not being there with me . Wasn't getting a new phone , or a new service just wanted someone to tell me what the issue was with my phone. He said I could not get help and I needed to contact my family and it made me feel so frustrated and so upset and ended up coming back and was very nicely helped by Hannah who treated me so much better and actually looked at my phone and was able to verify my account and everything and was so sweet! ended up NOT BEING water damage and it was my phone transitioning to an ESIM. Yall need more people like Hannah. That manager needs to be reviewed i get we have bad days but that was so disrespectful and disappointing.

I decided to try Earthlink as I am at least average tech savvy and did not mind that they would…read morejust mail me a box with instructions on connecting. In any event, I saw they had a service guarantee. I followed the install instructions to the letter, but no matter where I moved the device I still only received a blinking blue light, never a single green light showing some connectivity. I concluded that my apartment was not able to receive the signal from the tower. I then proceeded to call to cancel the service (unable to cancel on the app directly it seems, hmm). The customer service person was rude, talking over me multiple times until I called out their behavior and began talking over them. They insisted that I allow them to centrally activate my device. I told them I had no confidence in the service since I was not able to get a single green bar showing any sign of connectivity potential, and the fact that they can temporarily boost power to activate my device was not reassuring. I wanted to avoid an activated device that nevertheless could not receive the internet signal under normal conditions. I then cancelled the service over the phone, even as the representative admonished me for not letting them activate the device, and warned me that the $85 is nonrefundable. I then had to (successfully) dispute the charge, and got all my money back as the credit card company agreed that Earthlink did not provide the service they promised, and tried to not honor their guarantee. So a fair bit of time wasted, and if you cannot get a single green bar yourself I recommend you dispute the service like I did. Or better, try all other options first--to save yourself time and frustration dealing with indignant and self-righteous customer service representatives. I hope this review saves you time and effort!

A very bad experience. Signed up for 5mpbs freestanding DSL and they could not install at top speed…read moreso they reduced to 3. Waited 3 days for change. After set up with rep discovered device they sent for $19.95 was modem only. Not wireless. Now they want $79.95 for router. Plus $7.95 per month to talk to there reps re: calls about their modem. They do give full rebate for modem but you will pay much more with monthly charge. Purchased modem on my own instead it wouldn't work and internet was not working either that day. Returned modem and decided to cancel. Now they want $90.00 cancellation fee. Never got to speak to Supervisor but another gentleman offered to accept the modem back in exchange for removal of cancellation fee. More to follow...

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

First I would like to say that this is my first yelp review eve, I have never felt as strongly as…read morethis dang wifi-- and I used to love our fios internet to the point of where I would recommend it to everyone. HOWEVER. My husband and I recently moved and were told that our old router was "no longer compatible" which was false per research after the fact because it is still infact usable. Not only did the installation guy upsell us to a shittier router that functions off of 5G cell network (the gigabit plan which is terrible because it can get bogged down with any network crowding in the area and is also their lowest speed plan) but he also up sold us to a new router we didn't need and an extender which we also didn't need for our RESIDENTIAL house!! Of course we were in the middle of moving -- quite literally still had the movers putting boxes in our new house; so he took advantage of us. Our old plan and old router worked like a champ with no issues only needing a quick reset like maybe once a year. Now however we have had the new network plan and router with nothing but lagging issues, device incompatibility (yeah. Thanks consumer America) requiring jailbreaks or buying new products, and a friggin price increase by almost $35! Absolutely absurd! I would not trust a THING any of their service people tell you. Do your research online with your current router or if you want to buy after market for cheaper before hand. 0/10 we will be switching providers ASAP.

Got a great deal on 4 Verizon phones for my family! Price was very reasonable! Make sure you go…read morethrough Verizon HQ and not the local store as you will get the best prices that way!

Ive tried to cancel for three months and told me I couldn't cancel services until I paid my bill…read more So they want fo keep charging me for service im not happy with. My bill will not be paid until my services are canceled. They lied about how much my bill will be. ​