Have been with InMotion for ~10 years, and have only had nice things to say. Having referred many…read morefriends and associates to them over the years, it saddens me to write this review. However, they have really fallen to absolute trash levels. Firstly, I prioritized their higher end dedicated support, domestic dedicated support in the US. As a larger client their dedicated server support has been an excellent partner in my business, until 2023, when it really started to fall apart. Ever the optimist I decided to continue my patronage for an additional year. . . what a huge mistake. I should not have rewarded failing support with more business. In the last 180 days specifically it has been a dumpster fire. We are moving our sites and business elsewhere as soon as possible. Such a shame! Really wanted to support a US/VA business. Whatever went wrong, I can no longer recommend.

Horrible experience. My website just disappeared yesterday. After calling their tech support,…read morewaiting on hold for half an hour I found out that not only it is not working at the moment, it is actually gone, no content can be restored. The tech support was very matter of fact: sorry we can't do anything about it. Today I tried to call customer service. After waiting on hold for over an hour. I found out that they can offer me 5 months of free hosting at the time of renewal which is going to be April 2020. Yes, I paid until then. Now I don't have a website but they will not reimburse my money. Instead they were generous enough to offer me $50 credit which will cover $50 penalty for early cancellation! I DON'T have a website that they are currently hosting but since I paid until April 2020 they will penalize me for early cancellation! Can anybody understand that? When I asked if they could offer a free help with building a new website the customer service rep muted his mike and consulted his supervisor for a long time. When he came back he announced that they can not do it for me. When I asked to talk to his supervisor he sounded very surprised (I guess I should be happy) said that he will transfer me and transferred me to someone's voice mail! I really hope they will go out of business. Judging by the reviews it's gonna happen soon.

Mike N. Has 6 reviews and all are negative which seems a little fishy to me. Why would one want…read moreto ruin reputations of 6 good businesses? You got an answer mike?

After referral from several friends, I called last Thursday to schedule a service appointment to…read morefix problems with our home network and Internet connection. The appointment was for 3 pm today. At 4pm I called the 800 number and was told that someone had called at 2:30 and left a message that they could not come today and would next be available at noon on Friday. That simply was not true. I had been home all afternoon and there were no phone calls. The Friday time would not work for me. When I explained this to the person on the phone, they said there were no alternatives. I asked to speak to a supervisor at which time the person on the phone became quite rude. I'd not recommend wasting your time with this firm.

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

the lady that answered the phone was so freaking rude and there's constantly outages.read more

Exchanged our iPhone 12d for new iPhone 16s! Corey was so very helpful and he made the whole…read moreexperience go very smoothly. It did help that I had our Verizon wireless bill with us. We had no cost for the new phones and will be paying less per month. One of the managers, Kathy stopped over to thank us for staying with Verizon! I highly recommend the Verizon store at Hilltop across from No Frills Grill for any iPhone needs! They are very helpful and friendly.

Horrible customer service! Went in to verify my military discount, 5 employees standing around, NO…read morecustomers. No smiles, positive greetings. I asked to verify my discount, the guy took my ID, sent me a text message, after a bit the website didn't work so he came back and said, well I can take a picture of it. Went to the desk, we were sitting there waiting (all employees still just talking) I received a text message that it was approved, then had to ask the guy if there was anything else and he said no....All 5 employees need customer service and basic business etiquette training......we got there at 4:45, they don't close until 6 so it's not like we were holding them up from leaving for the day...smh... Next day Update: I received a confirmation letter from Verizon and my military discount was not even applied to MY phone number.....so back to a DIFFERENT Verizon store....

Great customer service from Andre! Was able to upgrade my Moms phone with ease and great deals. He…read morealso offered home internet and sync tracker which I'm for sure excited to look into. Give this guy a promotion, he's a great asset to T-Mobile.

Bridgette was super helpful, quick and efficient in the process of upgrading phones. I also wanted…read morean Apple Watch too which she was happy to offer a promotion to help save while getting something I wanted for a while. Thanks Bridgette!

ive been going back and forth between verizon customer service and tech help for multiple days and…read moreive had to go into the store to get help after online customer service couldn't come up with a clear solution. Thank you ashlee and katelynn for your help!

This store is filled up by unhelpful staff. They sure do take up a lot of space and they are not…read morehelpful. I felt like I was employed by the staff there I did not get answers to my questions and I was told to come up with solutions. I came to the corporate location for help and I was talked to like I was stupid and like I worked there and had done something wrong. No help. Will probably cancel Verizon services after today's visit. Totally terrible service.

I decided to try Earthlink as I am at least average tech savvy and did not mind that they would…read morejust mail me a box with instructions on connecting. In any event, I saw they had a service guarantee. I followed the install instructions to the letter, but no matter where I moved the device I still only received a blinking blue light, never a single green light showing some connectivity. I concluded that my apartment was not able to receive the signal from the tower. I then proceeded to call to cancel the service (unable to cancel on the app directly it seems, hmm). The customer service person was rude, talking over me multiple times until I called out their behavior and began talking over them. They insisted that I allow them to centrally activate my device. I told them I had no confidence in the service since I was not able to get a single green bar showing any sign of connectivity potential, and the fact that they can temporarily boost power to activate my device was not reassuring. I wanted to avoid an activated device that nevertheless could not receive the internet signal under normal conditions. I then cancelled the service over the phone, even as the representative admonished me for not letting them activate the device, and warned me that the $85 is nonrefundable. I then had to (successfully) dispute the charge, and got all my money back as the credit card company agreed that Earthlink did not provide the service they promised, and tried to not honor their guarantee. So a fair bit of time wasted, and if you cannot get a single green bar yourself I recommend you dispute the service like I did. Or better, try all other options first--to save yourself time and frustration dealing with indignant and self-righteous customer service representatives. I hope this review saves you time and effort!

A very bad experience. Signed up for 5mpbs freestanding DSL and they could not install at top speed…read moreso they reduced to 3. Waited 3 days for change. After set up with rep discovered device they sent for $19.95 was modem only. Not wireless. Now they want $79.95 for router. Plus $7.95 per month to talk to there reps re: calls about their modem. They do give full rebate for modem but you will pay much more with monthly charge. Purchased modem on my own instead it wouldn't work and internet was not working either that day. Returned modem and decided to cancel. Now they want $90.00 cancellation fee. Never got to speak to Supervisor but another gentleman offered to accept the modem back in exchange for removal of cancellation fee. More to follow...

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

I went there after my daughter told me about a promotion they were having and had the best…read moreexperience. My husband and I returned the next day and asked for the same rep, Lydia--she really is the best. We had a couple of hiccups and could only get one phone processed that night, so I brought my trade-in back the next day, thinking it was all taken care of, but it wasn't. I called Lydia again a few days later, and she personally resolved all the issues I was having and answered every question I had. She treated me with respect and kindness that I'll never forget. We've been Verizon customers for well over 20 years, and because of her, we'll continue to be part of the Verizon family.

Ive tried to cancel for three months and told me I couldn't cancel services until I paid my bill…read more So they want fo keep charging me for service im not happy with. My bill will not be paid until my services are canceled. They lied about how much my bill will be. ​

Customer service jacked my account up. I went to the Verizon store and I was greeted by Thai. She…read moresat down next to me and went over all the messages with customer service, she was incredibly nice. She told me to bring everything into the store as soon as it arrived. When I went back in I was greeted by the store manager who was also extremely nice. I found out the original girl that greeted me was new and I would've never known, so fantastic training. Unfortunately, I didn't get the name of the 3rd girl who stayed to finish getting my account straightened out, but again extremely nice. I walked in feeling very uncertain, but I left completely reassured. If you have a bad encounter with anyone in this store, it's highly likely that you walked in with a bad attitude, and you left with a bad attitude.

Came here with ZERO to no experience in the studio, and left beyond satisfied! If there's any ideas…read moreyou want to express, Stephen does such an amazing job making them come to light. VOX as a company genuinely cares that your vision is crafted to the best of their ability while showing just as much passion in your projects as you do. No idea is too little, no idea is impossible, you will leave having created something, beautiful as long as your heart is in it. Thank you for the care & experience, I cannot wait to further hone my sound here!

From the owner: Vox Recording Studios distinguishes itself with its state-of-the-art equipment, acoustic…read moreexcellence, and highly experienced staff. It's equipped with the latest in recording technology and vintage gear, allowing for a broad spectrum of sound possibilities, from classic analog vibes to modern digital clarity. The studio's design ensures unparalleled sound quality and precision, while its team of professionals is dedicated to helping artists fully realize their creative visions. Offering a wide range of services including recording, mixing, mastering, and production, Vox creates a comfortable and inspiring environment for artists. This nurturing atmosphere not only fosters creativity but also encourages networking within a community of talented professionals, making Vox Recording Studios an ideal choice for musicians seeking the best in sound production and artistic development.