I reached out on Monday for a quote and promptly sent all the requested information via email. I never received a response, so I followed up with a call on Wednesday. At that time, I was told the person responsible hadn't communicated anything until I called again. I was then asked if this project was a priority--which it absolutely is. Unfortunately, I was informed that they were not interested in working on my labels, which feature a Black woman with locs.
As a small business owner, I believe every project deserves respect and timely communication, regardless of size. This experience gave the impression that small businesses are not a priority for this company. Additionally, there was no accountability or even a simple apology for the communication issues. Based on this, I would not recommend this company. read more