Benjamin Franklin is a very reliable company . This company installed all four of the water heaters…read morein our home. Not only is Benjamin Franklin reliable and knowledgeable when servicing our water heaters ,when it is time to do so, this company is also reliable and very skilled when we have needed work done and a repair addressed outside of our regular services . When we have needed something addressed pretty fast, Benjamin Franklin is always good about scheduling and sending a technician out right away. James Peden is the service technician who has serviced the water heaters in our home many times. James is a very skilled,knowledgeable,and reliable water heater technician. He is like the "calm in the storm ". He arrives calm,addresses the situation right away ,he is efficient and personable. I recommend Benjamin Franklin Plumbing and James Peden !! Sincerely, Lara,a grateful customer

Well, they did their job and they fixed it back as much as they could. They said it would settle…read moreall and it has settled quite a bit. I guess in order to get these pipes changed that's the price you pay. It's better than having plumbing and vomiting up black stuff.

Apparently my beloved long time plumber passed away and his widow sold Overall plumbing to this…read morecompany. Wish I'd known before today!!! I called for service and received a window of 8-12am. Got a call from the office at 10:15 that Blake was running late and now my window was 1-5. Therefore, I was pleasantly surprised to get a text at 11:33 that he was on the way complete with his photo. So I put the dogs up and waited for his arrival, and got distracted by work emails ... when he wasn't here by 2:30 I phoned and was told my window was now 4-6pm. Then another text at 2:55 that he was on the way. When he showed up he told me he was new and didn't know how the text got sent but it wasn't his fault. He attempted to hand tighten a loose pipe/connector and announced he was done, so I turned the water on and shook the pipe with very little force and it popped back open. He kept repeating he was a licensed plumber and he was furious that I was 'rough on the pipe' and made it come loose. He said he wasn't charging me and was leaving-- so after waiting a week for this appointment I'm off to call a recommended company. If you called the old Overall number and thought you were getting good small town service, think again

Some time after their install, the wooden 2x4 that they used to mount the water heater detached…read morefrom the wall. (Not sure how long since we don't go into the water heater closet very often.) Left side was screwed into drywall, and the right side was screwed into a stud. (There's another stud about 14 inches to the right of the board that they could have attached to, but for some reason didn't.) I called NTXPlumbing and told their employee about the issue, and he said it didn't sound like a "repair issue" because the unit was still working, but that someone would get back to me. I waited a few weeks, and then sent a follow up email. I received a response that evening from Mai that said: "Thank you for sending this email. We will review and get back to you as soon as possible. " I'm not sure what they are reviewing, but it's been another week with no contact from them. I'm guessing they are just hoping that if they ignore their customer, that maybe the problem will go away. I'd recommend finding another company who won't ghost you when their's a quality issue with their install. For what it's worth, the Navien tankless unit has been great.

We have used Rodrigo, Owner of Tier 1 Water Heaters twice now. Once for our Water Heater and…read morerecently to clean a clog in our main water line. He is honest, timely, knowledgeable, and reasonable.

I just got his service, he is fast and professional. Also…read morewill clean up after changing my water heater

If you have ANY plumbing needs - large or small - Shooter's Plumbing is the first call you want to…read moremake. Everything about this business screams excellence. The owner of this business, Cannon Miller, has such integrity. His attention to detail and doing things right the first time really impressed us. And if your workmanship can impress my old school husband, you must be top notch! We've dealt will so many plumbing companies in the past - many of them big names - and NONE of them gave us the quality of work and personal customer care that Shooter's provided to us. Customer loyalty is important to them, so they start by being honest and loyal to you. What a refreshing and rare experience! We won't be calling anyone else from this day forward. Thank you Cannon and Shooter's Plumbing! 5 Stars All Around!

Drains were not draining. They came and ran cameras down the line and used a location sensor. I…read morecould not see anything in the camera images at all, but whatever. They said the drain line was broken at the septic tank entrance, and recommended a complete septic line replacement at 4000.00. I gave them 50% (2000.00) to start to have the line dug up. I don't know if they were in a hurry or what but I hope it was not a sham. Such a simple thing to diagnose - check the tank 1st to see if it is full. I figured that out on my own, thank goodness! So what they convinced me to do was not needed at all - the septic tank was simply full and needed pumping. Cost me 2000.00 and tore up my yard for nothing. My yard was torn up and there remains a 6" high by 12 feet long mound that I guess I will have to level out on my own since you can't mow over it. I asked if there might some refund on my 2000.00, and the tech said he would check, but I never heard back from them. Unless I hear something ( it has been 6 months), I can't recommend this company.

AVOID AT ALL COSTS!!! Had a shower leak in the upstairs bathroom. They demanded a ton of info to…read moreset an appointment. We provided the info, and an access code so they could check it out while I was at work. They confirmed the appointment, and then no showed entirely. They claimed their technician didn't have the door code and that I had only provided a gate code. We have no gate lock whatsoever and no keypad for a gate. They just hadn't shown up. They then said they would ask about getting somebody back there later today. Then texted me saying they wouldn't provide the service. Unprofessional & lazy.

Jacob and his team at Pure came out and saved our kitchen sink. Hubby was making dinner and in the…read moremiddle of dinner realized that our sink was no longer draining, black water started emerging from the pipes and we had no way to finish making dinner. Jacob kept us informed the entire time of what he was doing and gave us suggestions on some better care practices for future prevention of the same occurrence. He was so nice, was able to fix the issue surprisingly fast and even cleaned up everything including putting stuff back under the sink for us! If anyone asks me for a plumbing recommendation it's literally this place. Highly recommend.

I highly recommend this company! When my mother had a broken water pipe, they were able to get to…read moreher house within 2 hours of my call. They quickly diagnosed and fixed the problem. They were great at communicating with my elderly mother. Very respectful and considerate. We will use them for all our plumbing needs in the future!

Eagle Quality Plumping installed a tankless water heater with circ pump in my 20 year old home…read more Tyler and his apprentice were professionals. Install and clean up were perfect. During an install it requires the water line to be turned off. When the water was turned back on, a builder OE plastic fitting failed not related to his work. This caused water to hit the floor in a bathroom. Tyler knew something was wrong and found the leak, stopped the leak and cleaned up the water. This was not his scope of work but he went the extra mile. Then he took a part from his truck and replaced the fitting with a metal unit. Then he took another part from his truck and swapped the plastic fitting from another area of the house so it wouldn't happen in the future. This work ethic and character is getting harder to find. Thank you boys! The electricians were Awesome too !

Prompt, did work quickly and professionals. Keep the homeowner in the loop full time…read more Price ok, will use again.

Bumped up to four stars. After seeing my review, the company reached out to me and offered to…read morecorrect the work. After the work was rectified, they sent photos showing the piping strapped correctly

I can't say enough great things about Upfront Plumbing and especially Adran Gonzales. From the…read moremoment he arrived, Adran was professional, knowledgeable, and incredibly thorough. He took the time to explain exactly what the issue was, what caused it, and what my options were before doing any work. That level of transparency and honesty is rare these days. Not only did he fix the problem quickly, but the quality of his work was outstanding. You can tell he takes pride in what he does. On top of that, his customer service was exceptional -- respectful, friendly, and genuinely focused on making sure everything was done right. Upfront Plumbing has definitely earned my trust, and Adran is a big reason why. If you want reliable service, fair pricing, and a technician who treats your home like his own, ask for Adran. Highly recommended!