1. Cowboy K9 Academy

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Georgetown, TX

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Cowboy K9 Academy

3.6 (5 reviews)
Closed • 8:00 am - 8:00 pm

Services - Cowboy K9 Academy

Dog boarding and training

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5 months ago

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8 months ago

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Armaan H.

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PetSmart

PetSmart

(75 reviews)

I am genuinely stunned by how we were treated at this location, and particularly by an employee…read morenamed Rachel. We brought our dog, Pippin, in for his appointment with our children in tow. During check-in, we were told his vaccination records needed to be emailed from our veterinarian. Fine -- I immediately called the vet and was placed on hold while trying to get exactly what PetSmart was asking for. Apparently, being on hold with another business was taking too long for Rachel. Instead of showing even basic patience or professionalism while I actively tried to resolve the issue, Rachel was extraordinarily rude, condescending, and openly hostile toward us. I was standing there juggling my phone, our children, and trying to comply with her request while being spoken to in a way that was so unnecessarily nasty that I was nearly in tears. We weren't yelling. We weren't causing a scene. We weren't refusing to provide anything. We were literally trying to do what she told us to do. Despite that awful beginning, we remained polite, Pippin stayed for his service, we were told that he did great, and we even tipped. Imagine our surprise, then, when we attempted to book again and discovered that Rachel had apparently placed us on a DO NOT BOOK status. For what, exactly? Our dog wasn't reportedly aggressive. We weren't told that he behaved badly. We weren't abusive to staff. We didn't refuse to pay. We didn't create a disturbance. In fact, we left believing that, aside from Rachel's astonishingly poor treatment of us at check-in, everything had gone well. I called the store after discovering the ban, hoping there had been some misunderstanding. Unfortunately, my interaction with Rachel only reinforced my impression of how she communicates with customers. If there is a legitimate, documented reason that Pippin cannot safely be serviced, I am completely willing to hear it. His safety and the safety of employees matter to me. But if a customer can be quietly blacklisted because an employee became irritated that obtaining veterinary records at her request took longer than she wanted, that is an alarming way to run a business. I have rarely encountered someone in a customer-facing position who made me feel so unwelcome while I was actively trying to cooperate with them. Management should review exactly what happened here, including who authorized the do-not-book designation, what reason was documented for it, and whether that reason is consistent with what the grooming staff actually observed and told us about Pippin. We were kind. We complied. Our dog did well. We paid. We tipped. And somehow we walked away banned. Absolutely unacceptable.

I don't know if the cashier was having a bad day or what, but I put my basket on the belt and…read morewaited until it was my turn in line. She dumped all the contents from the basket on to the belt and started slamming items. If you check cameras, you literally can see me flinching because it was so unexpected. Don't know what was up. Didn't really talk to her except to say "no ma'am. Thank you ma'am. " idk just felt bad after that. Happened on 10/13/2025 around 3:30

Karma Dog Training

Karma Dog Training

(8 reviews)

As a new puppy owner, this was a dream come true! For the past 6 weeks, my puppy Woody and I have…read morelooked forward to these classes. I first took him to these classes when he was about 10-weeks old, so it's a great way for him to socialize with other dogs while he's still in the midst of getting his vaccinations. The trainers are great. They are always open and eager to answer any questions I may have. Just knowing that I have the team in my back pocket helps ease any anxiety I may have about being a new puppy mom. Kate has been especially fantastic! I had to go out of town for a work trip pretty last minute, and she was able to watch Woody for a few days while I was gone. She even gave him a little nail trim :) I felt completely at ease and comfortable knowing that my puppy was in good hands. Thank you so much for everything you do!

UPDATE: Owner called, was very understanding and supportive. We're going to give them another try…read moreand do a re-do review once appropriate. On 8/9/2020 our puppy went for the 1st time in his 3 short months of life to puppy socialization classes at the S. Lamar location (12 noon slot, as he's 17 pounds). We were so excited for him, taking his first step into puppy training/dog training which we're big supporters of. Both of our other dogs have had training including getting their AKC Good Citizen Certificate, but we lived in a different state at the time, hence our quest for a new trainer in Austin. Well, we were so disappointed with the quality of the experience we had to share this with others. We returned to pick him up about 10 min early and, like many others there, we looked through the glass at the puppies playing. What we observed were two very frustrated employees dealing with out of control puppies. The pups were given no guidance, they were knocking plastic dividers down (one fell on our pups head), and given treat after treat with no command- just stuffing them in their mouths. The "class" is finally over and we go in to speak with the employe and the conversation was shocking- She first said our dog cried at the door for 20 minutes "his separation anxiety needs to put under control". Well, we realize he's scared to be left alone. He was rescued at 5 weeks from a bad situation, we're all working from home and he see's us all day and the fact that we took him there indicates we realize there's a problem we'd like to help not get criticized about. Secondly, and this was the part that really, deeply saddened me. She said "he seems to have a short fuse, you know how his breed is". He's a pit bull, we have 2 others. No, we don't know "how his breed is", we don't make breed generalizations, we know it's the owner not the dog and I'm shocked a 'dog trainer' would say something like that. All with a look of 'I hate my job, hurry up and leave. so I can get on with my day' look on her face. Needless to say, it was a tough first experience for our puppy and even tougher for us to sit through when someone is making ignorant remarks about a dog's breed because of frustration or dissatisfaction in her job.

K9 Mastery

K9 Mastery

(5 reviews)

Our family used Christie to train our two Olde English Bulldogs back in 2013 and I have to say that…read morethose were the best dogs ever so, when I brought a new Oldie puppy into the home, I knew that I wanted to start training early. First of all, before even meeting or corresponding with Christie, the website gives a plethora of information. She details out the training methodology as well as options for training - board and train, group classes, etc. She also outlines her beliefs on training and dog ownership so there is no doubt what to expect when you arrive, but don't jump in the car just yet. There's an application process to sign up for training. Once you've completed your applications, additional information will be provided around what's expected of you as part of the training and it is very detailed as well. Right after our first lesson, I had a clear understanding of the first lesson, clear instructions on my homework, and expectations were set. I opted not for the board and train program but the group lessons. There were two other first-timers there and Christie was able to give all of us and our dogs the attention needed to make the session worthwhile. I look forward to our weekly Saturday morning training classes and already notice a difference walking with my Sadie. Whether you choose to board and train or attend group classes, you cannot go wrong here. Training your dog is part of responsible pet ownership and setting the groundwork early is one of the best decisions I've made, but there are plenty of older dogs in training too so if you have an older dog that lacks the behaviors you want, I can't recommend Christie ENOUGH. Just take a look at the videos on her website to see the effects of proper training in action.

If there was a lower rating to give for this experience, it would be warranted. I emailed Christie…read moreabout behavioral training for my dog, and all of her correspondence was rude, condescending, and exceedingly unprofessional. There was an obvious spelling error in addressing my name, and she was completely comfortable with being impolite with a possible customer she has never met. When her behavior was addressed there was complete denial. After I decided (and stated) that her services would be unnecessary she continued to email & explain how my pet and I no longer qualified for any of her programs. If you would like to be spoken to in an unprofessional manner and berated with emails after calling it out, this is the place for you. And after reading her response to this review on Google, where she states information about my application out of context, is another example of her character. It was too long to read completely, but I am so grateful I went to someone else who met with me, explaining my dog's nervous behavior, not aggressive, and was a professional. My terrible interaction with this "professional" led me to a real one.

Conscious Dog Training - Knuckles

Conscious Dog Training

(21 reviews)

We recently adopted a puppy, Skylar! She was 3 months and still not fully vaccinated, but I knew I…read morewanted to start training asap. Due to pandemic, I found most places were only doing virtual trainings which didn't satisfy me, as this is my first dog. Luckily, I got in contact with CDT, referral from a friend who heard from a friend that they were awesome. From the first phone call (sorry can't remember who took it), they answered all my questions and addressed my worries when it came to getting the proper training. One of their trainers, Maxine, was able to fit us in her schedule on short notice. After that first private session, we learned so much! Skylar recently completed a 7 day board and train with Maxine and came back less nippy, almost potty trained and now showing default behaviors like sit anytime a human or dog walks by. We have a follow up with Maxine in a few weeks and can't wait! Aside from these private sessions, the owner runs a puppy support group on Facebook which is SO extremely helpful. Her instagram is very active, with tips every single day that help me in between sessions. Maxine was also super helpful in recommending a safe doggie daycare that uses the positive reinforcement approach. So thankful to have found CDT!

I cannot recommend Conscious Dog Training enough. Our pug Hemingway is the best dog ever, but he is…read morealso a pug, and if you know anything about this breed, you'll also know they are stubborn to a fault! I picked Conscious Dog Training because the reviews show they have experience with pugs, and when Hemi had some naughty behavior that needed to be nipped in the bud, CDT stepped in and helped my husband and I better understand what was going on. I love the attention to detail and the customization done with these guys. Our trainer was Rebecca, and she showed up to our house ready to take on Hemi, who we learned, just needed boundaries and more structure in his routine. Training your dog is primarily the effort you make. So if you're ready to do the work, CDT is ready to take you on. They have a zero tolerance policy with electric shock therapy/shock collars, or anything leaning towards negative reinforcement.

Cowboy K9 Academy - pet_training - Updated October 2026

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